Database Users

When you received your 25% off Xoom from Motorola, is it in brand new condition?

I just received my Xoom from Motorola yesterday (I got the 25% off) but when I opened the outside delivery box, I immediately noticed that the Xoom package box does not have any plastic wrapping on it. I can easily open the lid and see the Xoom in it.
Not only that, the plastic screen protector has finger prints on it. I first thought that someone had opened it and used it but when I turned the Xoom on for the first time, it had a start up screen telling me how to get started so it looks like it has never been used. The battery at that time was at 80%.
I was about to sell it as "being brand new and never opened" so it would sell easier. But after looking at the package and thinking that it has been used, I went ahead and used it so it is no longer brand new. Therefore, I can no longer sell it for a better price.
So what does your package look like when you first received it? Does it have a plastic cover on the outside box? For those who bought it at Best Buy or other retail place, how was the packaging?

From other posts and me looking at the box at BestBuy. The box is not shrink wrapped and there is no tape holding the lid down. Some what of a poor packaging design in my opinion.

Your Xoom was new. The box isn't wrapped at all. You will see prints on the plastic cover because someone handled it and got it all ready for you.
Some what of a poor packaging design in my opinion.
Click to expand...
Click to collapse
I agree with you on that one. I wonder how many peolpe accidentally dropped theirs when they first opened. Oh well.

My packaging sounds the same as the OP except in addition to the fingerprints, the clear sticker covering on the sides were slightly peeling off the corners with noticeable dust/residue sticking to them.

If you didn't have to go through the whole setup and registration process upon turning the Xoom on then someone else has messed around with it. Other than that it might be that the packagers checked the item before shipping but I highly doubt that. It was indeed very poor packaging for a $800 device. Another rush decision on Motorola's side?!?

I received mine in much the same condition. Box was open, papers and Xoom jostled and out of place. The corner of plastic protecting the screen was peeled up and debris was stuck to the plastic. I didn't notice any fingerprints so I doubt it was a 'used' product, they just did a lousy job with the packaging. You would think that for an $800 device they would have done something fancy.

Thanks, at least I now know that I am no the only one.
Unfortunately, now I cannot sell it as "brand new" since I am now using it. Oh well, the worse that can happen is to sell it at the same price that I paid for it within the next 6 months. At least I get to play with it for the next 6 months while waiting for a better tablet.

Brand new, no smudges or fingerprints.
Box was not sealed with any plastic, however the inside was very organized and the plastic covering the Xoom was fully attached
Box arrived packed in a brown shipping box (standard shipping box -- via FedEx 2 day) packed with large-size bubble wrap.

Yours might not be used but mines came in a bag. I ordered a speaker dock with it and the gel case.
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Mine was shrink wrapped.

Got mine from best buy exacly how the op got his.

I got one from best buy on launch and the 25% off model and they both came the same unsealed way. The motorola one came with the box inside a clear bag but still unsealed

Mine came from Moto unsealed, half open, and everything jostled.
They shipped in a box that was too big, and with not enough air bags to secure it. So in transit, the bags shifted, the top of the Xoom box opened, and then contents got shuffled around.

Sounds just like mine. Big letdown to see it dusty, fingerprinted and the plastic peeled up.
BBruin66 said:
Mine came from Moto unsealed, half open, and everything jostled.
They shipped in a box that was too big, and with not enough air bags to secure it. So in transit, the bags shifted, the top of the Xoom box opened, and then contents got shuffled around.
Click to expand...
Click to collapse
Sent from my Xoom using XDA App

Mine came from Moto in a box bigger than needed without padding and the shipping box itself was beat up and crushed. Moto inside was in brand new condition as was the box but the XOOM box was unsealed in a plastic bag. Moto inside looked like it had never been touched.

Bumper arrived, but I think it's a fake.

Hi. I ordered a bumper from an eBay seller. It's arrived and for some reason I think it's a fake. It arrived in an envelope, and feels quite plastic. Is there any real way to determine if it's real or fake? The sellers image was the standard bumper image from the play store but that's pretty much the only picture of the bumper online.
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Thanks.
Rik.
Sent from my Nexus 4 using Tapatalk 2

I got mine from the Google Play Store, it looks exactly like yours, yours is an original bumper, not a fake one.

I doesn't look right to me. Especially the usb cutout. Your last picture looks much more sloppy than mine.

If it didn't come in google packaging then it is probably from the same factory as the official ones but not a genuine google case as such

looks legit
compared it to mine (which i don't use) and it looks identical except for the shot of it upside down with the usb side looking frayed. was it used? it's just too wide for me but i like the fact that you can see the back of the device. for now its diztronic tpu for me. how much did you pay?

I paid too much as it was ordered about 2 weeks ago, before anything about the play store ones coming back in to stock was known
Sent from my Nexus 4 using Tapatalk 2

That is the real bumper. Everything matches to mynes.
Sent from my Nexus 4 using xda premium

It come with a warranty card?
Sent from my Nexus 4 using xda premium

it's fake. the replica's have been floating around for the past few weeks and if you ordered it on ebay and the listing didn't state 100% original LG bumper then huge chance its a replica. who cares tho? unless you overpaid of course.

El Daddy said:
I doesn't look right to me. Especially the usb cutout. Your last picture looks much more sloppy than mine.
Click to expand...
Click to collapse
Yeah, I got mine from the playstore and the usb cutout looks different. It's a bigger cutout on yours, mine has a small lip. It would actually make more sense the way yours is cutout though, mine rubs against anything I plug in.

Your usb port looks different than mine.

I think it's safe to assume any bumper outside the play store is fake...

It is real, it matches my official bumper.

Can someone with one from the play store upload a pic of the USB?
Mine is from eBay, however it came unopened in a Google Play box, and looks exactly like that.

Pull the hard plastic ring away from the rubber and see what color it is on the inside. People on the replica pre-order thread are reporting that the fakes are white plastic on the inside and the real ones are grey or black.

Saaber said:
Pull the hard plastic ring away from the rubber and see what color it is on the inside. People on the replica pre-order thread are reporting that the fakes are white plastic on the inside and the real ones are grey or black.
Click to expand...
Click to collapse
Kind of an old thread, but I recently bought a bumper from someone off craigslist before I realized there were fakes out there. However, I think I got lucky. My usb port also looks different with a bigger lip as others have described and I can also confirm that the interior of my plastic is gray. I also noticed after I took off the metallic plastic that the LG logo and some model number info are molded into the black TPU portion of the bumper. Can anyone confirm whether or not the fakes have the LG logo molded in the TPU. I imagine they don't but you never know.
thanks for any help. I would love to know if mine is fake or not. I won't do anything about as it isn't worth the time or money but would be interesting to know if someone went to such efforts to scam me for a few bucks (I only paid 20 and it was supposedly new although the seal at the top of the box had most certainly been opened, which he claimed was only to test it).

Wbroshea said:
Kind of an old thread, but I recently bought a bumper from someone off craigslist before I realized there were fakes out there. However, I think I got lucky. My usb port also looks different with a bigger lip as others have described and I can also confirm that the interior of my plastic is gray. I also noticed after I took off the metallic plastic that the LG logo and some model number info are molded into the black TPU portion of the bumper. Can anyone confirm whether or not the fakes have the LG logo molded in the TPU. I imagine they don't but you never know.
thanks for any help. I would love to know if mine is fake or not. I won't do anything about as it isn't worth the time or money but would be interesting to know if someone went to such efforts to scam me for a few bucks (I only paid 20 and it was supposedly new although the seal at the top of the box had most certainly been opened, which he claimed was only to test it).
Click to expand...
Click to collapse
I can confirm that there is a LG logo molded into the TPU in the original bumper and I highly doubt any scammers would be that careful to make some the markings.

Psychonut said:
I can confirm that there is a LG logo molded into the TPU in the original bumper and I highly doubt any scammers would be that careful to make some the markings.
Click to expand...
Click to collapse
Thanks for confirming. That's what I figured too.

Wbroshea said:
Thanks for confirming. That's what I figured too.
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Click to collapse
Some fakes have them too. I've seen one.

thephantom said:
Some fakes have them too. I've seen one.
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Click to collapse
You have seen one personally or is there a picture of it somewhere to see exactly what was printed?

Quick poll: Was Your G - Pad's Box Sealed? I Think i Know Why Some Were Not..

Hello Mates..
I have a theory as to why a lot of G Pad 8.3's are being received with "Non-Sealed" boxes...
I believe it's because they made every box with a picture of a *White* G-Pad on the box !
Even though the label does say "Black" or "White" who the Hell reads labels.. :laugh:
Mine was purchased Saturday during the $279.00 sale at BestBuy and the store was busy as heck.. A Samsung rep asked if he could help me, so I told him what I was waiting for.. He grabbed a key and brought up a unit in one of those "Theft-Proof" plastic cases and you could clearly see the box looked like it had already been opened, and someone Half-Assed sealed it back up.. this was visible even in through the Theft-Proof case.
I said " Dude.. first of all I said I wanted a *Black* one you can see on box it's white (the label was not visible..) and second, you can see the box is already open.. Please have someone get me a new unit in Black". Their computer said they had 2 in stock for sale.. No one could find the *Black* ones.. So the Store Mgr got involved and the search was on!
30 minutes later someone finally figured it out and actually LOOKED AT THE TABLET instead of all of us looking at the picture on the box and NOT reading the label which clearly states the color...
Me thinks, That's what Vendors are doing.. peaking in to see what color the units are and not reading the label.
I blame LG for this... you should have used a corresponding colored picture with your Tablets.

UK buyer and mine was missing a security seal.
Didn't realise until i had walked out of store when panic set in. Quickly checked the tablet, box, cables etc and no sign what so ever of use. Checkex box and found no evidence of a previous seal.
Unusual in this day and age

Mine was not sealed. Black in a white pictured box from best buy.

Bought a black on in uk and my box was sealed

None of the ones at Best Buy were sealed when I got mine. When I noticed that the one I picked up wasn't sealed, the guy went back and looked for one that was and couldn't find any. However, he did find a black one that he didn't know they had and brought it out saying, "Hey, didn't you say you'd prefer a black one?", so it worked out for me overall in that sense! Still, it's weird that so few of the boxes are sealed...

I bought mine at bol.com and indeed a white box without a seal...
Sent from my HTC One X+ using xda app-developers app

Got mine from Newegg and it arrived unsealed.

Mine, from Best Buy, was also unsealed.

So those dunces boxed up the tablets with no indication on the outside what color they were? They all had to be opened to check?

Black g pad, white on photo and unsealed, bought from amazon
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i bought mine from plaisio stores in greece and i had reserved a unit by telephone. When i went to the store to pick it up the employe brought me an unsealed box and i told him that i wanted a brand new unopened box. He told me that they had opened it because they didnt have a demo tablet and they wanted to show it to the customers. I insisted that i wanted an unopened box and he brought me a brand new sealed box. Only the white units were available at that time

I ordered a black unit through the Newegg eBay store and it was not sealed.

Mine was a pre-order unit from Best Buy and I honestly can't remember if it was sealed. Looking at the box, it doesn't appear to have been sealed.
This was an online order, by the way.

GTabJosh said:
So those dunces boxed up the tablets with no indication on the outside what color they were? They all had to be opened to check?
Click to expand...
Click to collapse
I Dunno...
Checking my box, it Does have a color label next to the serial number.. but at first glance, you focus on the box being "Un-Sealed".. so of course you immediately look at the contents to see if anything is missing or if the unit looks *Used*.. and of course then you are going to see which color G-Pad is in the box.. Most of us don't look at the S/N label.. Some Manufactures put colored squares on their boxes and "x" the square that corresponds to that unit's color.. That's the least LG could have done..
Either way it's a scary thought.. Did LG just "Forget" to seal every unit they shipped to BestBuy & Newwgg ???
Or did BestBuy & Newegg miss not reading the S/N label and cracked every single one open to check color ???
This is a wide spread issue across 2 Major Vendors. New products should ALWAYS be sealed.. What's Up LG ?..

I too have bought 2 units, one will go back obviously, from newegg and best buy and both were unsealed. Looking at the boxes, it doesn't seem at all that there was any kind of seal on these to begin with. I think that's what lg wanted. But why? My T-Mobile g2 was sealed
Sent from my LG-V500 using XDA Premium 4 mobile app

Newegg. Black. Unsealed. I was a bit concerned, but once I got to the unit, it seemed untouched.
I just looked at the box. There is no seal at all, unless the entire box was shrink wrapped at some point.

It probably differs in other countries because the box is sealed when I bought my G Pad. The sales rep even made me cut the seal.
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So far it looks like the consensus is that the us version is unsealed from the factory
Sent from my LG-V500 using XDA Premium 4 mobile app

It was weird for me too.
I bought 2 white ones. One with seal but without Screen Protector. And one without seal but with Screen Protector.
Both were ordered via Amazon. Seems very inconsistent.

No seal on mine either from Best Buy.

Screen Coating Issues - Please Check Yours and Post Here!

I've had my phone since Monday and have been noticing these two horizontal lines on my phone screen - one on the top left of the screen and the other bottom right. If I wipe them off they virtually disappear, but if I then put my finger over them they come back straight away. I think these are defects in the coating of the screen so that these regions attract fingerprints/oil etc more than the rest of the screen. Here are some pictures:
https://www.dropbox.com/s/2w6pcsrmm8d4b31/DSC_0416.JPG?dl=0
https://www.dropbox.com/s/zv68silgavv80q7/DSC_0417.JPG?dl=0
I have been extremely careful with my phone and haven't done anything that should have caused this to happen. Anyone else noticed anything similar?

I had exactly the same issue in exactly the same places! My thoughts were that it was glue from the build process! Anyway I returned it to the store and they gave me a new one!
H815 UK

mcrane1981 said:
I had exactly the same issue in exactly the same places! My thoughts were that it was glue from the build process! Anyway I returned it to the store and they gave me a new one!
Click to expand...
Click to collapse
Wow, good to hear I'm not the only one. The placement of the lines seems to suggest the screen was maybe passed through rollers during manufacture and these damaged the coating.
I too wasn't sure whether the marks were residue or missing parts of the coating. To test this, I applied a few small drops of water to the screen and they bead into nice droplets where the coating is intact, but when I apply water to the affected areas it spreads out along the line, kept in by the coating outside the region. Here's a picture: photo on dropbox
This is pretty conclusive as far as I'm concerned. I hope the online store I bought my phone from is happy to replace it!

Me too! (P.S. Hi Whirlpoolian )
I edited your thread title to try to attract others, hope you don't mind.
I thought I had dropped it on the screen and caused it. But I know I haven't dropped of bumped it on the screen.
So I think for sure this proves it's a flaw. Let's see who else has this, and what we can possibly do about it.
Please post which version of G4 you have so we can see if there are any patterns.
Mine is the 815 from Taiwan. I've wet the screen to highlight where they are on mine.
I've contacted the place I bought mine from to see what they make of it, as I feel this is a manufacturing flaw that should be replaced.
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Yep, mine's an 815 from Taiwan too.
Another very easy way to check is to wipe the screen clean and then fog it with your breath. The affected regions show up very clearly.
I've also contacted the place I bought mine from... haven't heard anything back yet, I guess because it's the weekend.

Yeah. I've had it too. But mine is on right top, and right bottom.
I will try to go to LG service center in Monday. Mine in the dual Sim version.

Not seeing it on my H811 from Korea. Tried both the fingerprints and the water drops and couldn't find anything. (For some reason my breath won't fog up the screen - maybe I'm a zombie or something? )

Mine seems flawless. Yay.

Hopefully you guys will be as lucky as I was and get a replacement! If not, you might wanna try seeing if this or something similar works!
http://www.amazon.co.uk/gp/aw/d/B00...ic+coating&dpPl=1&dpID=41z3i5dEXnL&ref=plSrch

I had the same issues on my O2 UK handset. Lines across the screen equal distance from top and bottom.
Mine got swapped out at my door for a replacement which is perfect.
Sent from my LG-H815 using Tapatalk

LG quality control seems lacking on the g4. I've owned several LG devices from the og optimus to the flex and g3. Usually this isn't prominent in LG threads
Sent from my LG-H811 using Tapatalk

Same probleme over here... one line on the top left corner and 2 more on the right one...

I have the same issue, I got it home from buying it and thought I had somehow already scratched it... I've been kicking myself for a week now thinking how dumb I was. Time to take it back to tmobile today.

Nukewire said:
I have the same issue, I got it home from buying it and thought I had somehow already scratched it... I've been kicking myself for a week now thinking how dumb I was. Time to take it back to tmobile today.
Click to expand...
Click to collapse
Let me know how that goes. T Mobile stores are a ***** to get a phone returned.. Even when the phones are obviously flawed they'll try to warranty exchange it or tell you to pay the 50 dollar restocking fee.
Sent from my LG-H811 using Tapatalk

Same problem. Those lines appeared on 3rd day of usage. There's at least 7 or so users who have the same defect with their screens on russian phone community 4pda.ru
I'm currently trying to convince the seller that it is a production defect so that I can have the phone returned... It's not an easy thing to do in Russia but I will do my best.

Wow, thanks for the thread. I checked and I have two lines, one at the top and one at the bottom. Didn't notice it on day 1. I have the 815 from Clove.
Sent from my LG-H815 using Tapatalk

Hm, maybe someone should make a list which modells from which reagion are having this problem. I have several G4s here and none has this issue, H815 o2 DE (Germany) batch. This batch was released just around the 8. june, o2 customers in Germany had to wait until then to get the phone, maybe it is only in the first production batch of the G4s.

I just shipped mine back to Clove. Will get a new one sent once they receive it.
Sent from my LG-D850 using Tapatalk

Today i recivied a call from LG. I wil have a replacement in a few days when they confirm its a fabrication deffect.

Wow. I would totally send that back.
I have a Verizon G4 and the screen is fine. This is probably for the 815 international models

About that grill problem...

... I saw there are a new batch without the peeling grill problem, is there any way to be sure I get one with the new grill? Problem is, I'm travelling from Brazil to Las Vegas next week, and I'm seriously thinking about buying one Essential, but I'm worried if I have any hardware-related problem, like the grill or the ceramic peeling.
If I buy one at Best Buy, can I open the box in front of the seller to check for problems? If so, what signals should I be looking for?

Relax man.... Absolutely no problems here.... build quality is on high level. Someone will always report some **** u know what i mean..
My one from best buy! Get it and enjoy. This device is much more durable then other phones (remember u have 14 days to return you phone back without any problem)
Look at this beauty
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The top grill doesn't peal off it just falls in. Whatever one you get make sure it's solid across the grill. Mine fell in just wiping the device with a microfiber cloth. But it a minor issue and you can get a replacement.
Sent from my PH-1 using XDA-Developers Legacy app

Oh my God... I'm a little worried about it working in Brazil (saw some guy in India saying that he can not get the SIM to register). I have to say, I am still thinking about get one or wait for the Pixel XL 2, but US$ 849 for 64GB? And look at that gorgeous industrial design Essential has...

bill3508 said:
The top grill doesn't peal off it just falls in. Whatever one you get make sure it's solid across the grill. Mine fell in just wiping the device with a microfiber cloth. But it a minor issue and you can get a replacement.
Sent from my PH-1 using XDA-Developers Legacy app
Click to expand...
Click to collapse
Not sure if I can get a replacement, I'll be in Vegas for one week only, then I'm coming back to Brazil.

gasparzim said:
Oh my God... I'm a little worried about it working in Brazil (saw some guy in India saying that he can not get the SIM to register). I have to say, I am still thinking about get one or wait for the Pixel XL 2, but US$ 849 for 64GB? And look at that gorgeous industrial design Essential has...
Click to expand...
Click to collapse
Maybe you can try your sim card from Brasil before purshase I think that if it picks up a roaming network in the US it should work in Brazil too. I am from Mexico and bought mine in Houston, TX. My mexican sim worked fine while I was in the US and is working fine now that I am back in Mexico.
You could also look for the band specifications , contact your carrier and see if they support it

TheDethEgineer said:
Maybe you can try your sim card from Brasil before purshase I think that if it picks up a roaming network in the US it should work in Brazil too. I am from Mexico and bought mine in Houston, TX. My mexican sim worked fine while I was in the US and is working fine now that I am back in Mexico.
You could also look for the band specifications , contact your carrier and see if they support it
Click to expand...
Click to collapse
Thanks, I'll give it a try at the nearest Best Buy

avetny said:
Look at this beauty
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Click to collapse
Wow! Which color is that?

The black one, the only color that was available at the time he bought it.

gasparzim said:
The black one, the only color that was available at the time he bought it.
Click to expand...
Click to collapse
Looks chrome on my monitor. Thought it was a skin or something, not that those are available either.

Essential is only offering a repair for this issue, no replacement.

bL1X said:
Essential is only offering a repair for this issue, no replacement.
Click to expand...
Click to collapse
Considering what it takes to open up this phone.
It's a replacement.

JCBomb said:
Considering what it takes to open up this phone.
It's a replacement.
Click to expand...
Click to collapse
That's what I thought, but they said it's a repair and I would have to send in my phone. I said no thanks.

I received a replacement with the new metal mesh grill, the metal mesh grill detached in some areas, the bottom part that attaches to the glass part of the phone, this seems to be a glue/adhesive issue. They did say they where using a different adhesive with the metal mesh grill, from the looks of it, it's not doing a good job.

Got my mesh grill replaced and the new grill has held up well so far (few weeks). The old grill would have already gotten holes. I'm happy!

It's not metal.
I got two phones with the new grill, one come off already and the second one does not look much better. You can see gapps and move the Mesh.
Is here anyone without a case where there is not gap between?
It bothers me a lot that it can look ugly like the first phone.

D4rk_nVidia said:
It's not metal.
I got two phones with the new grill, one come off already and the second one does not look much better. You can see gapps and move the Mesh.
Is here anyone without a case where there is not gap between?
It bothers me a lot that it can look ugly like the first phone.
Click to expand...
Click to collapse
There's no gap on my recently replaced pure white.
Sent from my PH-1 using Tapatalk