Cant get phone to show up as USB drive in Windows - Galaxy S6 Edge+ Q&A, Help & Troubleshooting

I have turned on debug mode (not the first time doing this and has worked before on this phone) where I would see my Samsung S6 Edge plus show up as a media drive on my pc so I can transfer files back and forth but now this does not work no matter what I do. any reason? is there issues with this phone? - keep in mind my phone is factory stock, not rooted or loaded with any third party rom.

Could be windows problem, have you tried with other android phones?

When you plug the phone in does it come up with a message saying charging? If so tap in it and see if you need to change it to MTP

Sounds like the drivers. Try out this link: https://www.dropbox.com/s/jze4q58cspwnjwh/SAMSUNG_USB_Driver_for_Mobile_Phones.zip?dl=1
It is for the drivers

Related

Computer problems

My computer will say the driver's are installed, but when I go under my computer to move files, there is no drive listed for my phone. Whats going on here. Using a new hp computer with windows 7. Any help here would be nice.
I have also check the device manager, It is listing it as a t-mobile slide, bla bla bla so I un-installed and re-installed, still no luck, How or what am I doing wrong that the computer isn't listing this as a drive so I can move files?
when you plug phone in, a notification should apear on phone, pull down top bar and see what the USB symbol says next to it, if it says anything other than disk drive then go to settings>connect to pc>disk drive and then hit done
I do not have a usb thing pop up n my phone n the setting are right under the phone
it should be a notification in the notification bar, if you are not getting the notification then you may have a bad port on the computer, is the phone charging when you plug it in?
Try replacing the USB cable if you plug it in and charge light doesn't turn on.
nope, tryed different ports, all are reconizing that the phone is plugged in n the phone charges
Ok, I'm going to try a different computer, I tryed here at work, the computer started installing but I needed admin rights to install hardware so I guess I will try later
Stupid question, but have you tried: from the home screen, if you go to Menu > Settings > Connect to PC, Default connection type, try setting it to Disk drive...
Yes and I have tryed turning it to sync with the program I downloaded from htc, nothing. Now when I plugged it in last night, I noticed that I plugged it into the sata port but it still regonized the phone, deleted the driver n re installed by actually using the usb port but still nothing. So I just tryed my older laptop n it installed the driver, said t mobile slide, phone was chargiing but I still ddnt have the usb pop up on my phone.
I am starting to think somthing is wrong with the phone
Ok this is weird. I used a older laptop with xp n everything works fine. What should I do or download for win 7 to work properly

Any tips on mounting this thing in win7 x64?

It seems like a craps shoot for me if windows will recognize it... hell sometimes my notification bar tells me usb is connected but doesn't give me options to turn it on or off... and this is all with USB set to mass storage... is there possibly something I am doing wrong?
Like sometimes it hooks up without any issues, other times windows sees it, but after a few minutes says its failed to install a MTP USB device, so I have tried pointing it at the location where the sammy USB drivers were installed but nothing... I have tried uninstalling/reinstalling the drivers and manually switching them to other random things...
sometimes a reboot of the comp works it out, but other times it doesn't... I have the feeling I am just missing something...
Same here, except i'm on WinXp SP3. Get USB connected icon in notification bar of Vibrant, but windows task tray says failed to install device.
Looks like iffy drivers to me. Since samsung apps isn't available in the US yet, is there somewhere else we can get Kies?
The file you want for Windows 7 x64 is called GalaxyS_64.zip - worked perfect for me. Can't remember where I downloaded it from, though... uploading it now.
Edit: Here's the file you want.
http://www.filedropper.com/galaxys64_2
gordon.mott said:
The file you want for Windows 7 x64 is called GalaxyS_64.zip - worked perfect for me. Can't remember where I downloaded it from, though... uploading it now.
Edit: Here's the file you want.
http://www.filedropper.com/galaxys64_2
Click to expand...
Click to collapse
That's the same thing I have tried installing a few dozen times before... still won't work.
There are multiple notifications you have to deal with on the phone. Took me a while to figure it out, too.
First you have to pick the mode you connect to W64 in (Mass Storage), then you actually have to mount the internal memory and card as drives for W64 to see them. This is all in the Notification bar on your phone. Just because you see the USB icon does NOT mean you are supposed to be connected.
THEN you get the "What do you want to do with this?" from Windows.
I got so tired of all the confirmations I just installed Dropbox. Now if I want a file on the phone I just drop it into my Phone Stuff directory and pick it up on my phone. No USB cable, no WiFi, just grab it and go.
If you're looking to xfer over a big batch of media files there is DoubleTwist and several other apps like it that will do so over WiFi.
Col.Kernel said:
There are multiple notifications you have to deal with on the phone. Took me a while to figure it out, too.
First you have to pick the mode you connect to W64 in (Mass Storage), then you actually have to mount the internal memory and card as drives for W64 to see them. This is all in the Notification bar on your phone. Just because you see the USB icon does NOT mean you are supposed to be connected.
THEN you get the "What do you want to do with this?" from Windows.
I got so tired of all the confirmations I just installed Dropbox. Now if I want a file on the phone I just drop it into my Phone Stuff directory and pick it up on my phone. No USB cable, no WiFi, just grab it and go.
If you're looking to xfer over a big batch of media files there is DoubleTwist and several other apps like it that will do so over WiFi.
Click to expand...
Click to collapse
Well I am installing dropbox because this is getting ridiculous... after a fresh flash it mounted once, then after that it wouldn't ever again. I tell it to mount to my computer and everything, but the computer just shows an icon that it is trying to install the drivers and never does... Come on samsung, stop being so proprietary...
Wow guys I didn't have any problems at all. USB Mass Storage worked the first time and it keeps working. Where I encounter problems is when I set it to USB Debugging then it doesn't get recognized.
ETA: I'm on Windows 7 x64 with all the current updates.
My windows is 32bit XP, but try this trick i've discovered, may be it will help. Say into voice dialer "Open SD card" -> check "Enable USB mass storage". Let's know how it works
Hey Degeneration, you can also install the Android SDK.
Unfortunately I can't post external links until I'm validated by a mod, but if you google "screenshot vibrant" (w/o the quotes) it should be the top link.
The domain is know your cell dot com and it has links to the Android SDK and the Java SE SDK in the instructions to take screenshots of your Vibrant.
I personally think you should try this because your phone may be defective. I'm running W7-64 Pro and didn't have to do anything to get the phone and the PC to see each other.
Wow I had no idea people were having this issue. I'm running Win 7 Ult. x64 and for me it was just plug in and go. When I was rooted on my G1 I had a similar issue but using USB Debug and the Android SDK fixed that. hope you get it figured out.
Yeah I'm on win7 and I installed the drivers and plugged in the phone and was good to go
Sent from my Samsung Vibrant using XDA App
I installed the drivers before ever plugging the phone in. I also have had SDK, adb, and Odin3 ready before plugging it in. When I first got it I immediateness set it to mass storage and didn't have a problem. Then when I started messing with it more I started having trouble every once in a while with it mounting, to the point that now it works every once in a while, mostly right after a fresh flash. Personally I think it's a combo of both the phone and the computer doing crap, but it's pretty lame. I don't even remember installing drivers for my G1, and definitely nothing else and I never had an issue with it. I don't see why samsung can't kiss a little butt or pay a little money to have windows recognize the phone and be able to install the drivers from the net. Now if the problem was just for people messing with their phones it would be one thing, then it's on me. But last night I was running stock again and it only worked the first time it connected, but I forgot to switch to mass media so I disconnected, switched, reconnected, and nothing. Tried switching back and same thing...
Constantly just keep getting told at best that windows failed to install an MTP (or whatever, I just closed the thing in the notification area and when I tried reconnecting the USB cable I got the phone just telling me USB is connected but giving no options) device failed to install...
bah... oh well

[Q] Connect To PC mode not working

Hopefully this belongs in this forum, I do have a focus, so I assume so.
So when I cget into connect to PC mode and plug in the usb cord, it does not truly connect with the computer, meaning the red sign thing that means don't disconnect does not appear, the screen just shows the screen with an arrow pointing the usb to the computer.
Would this be a hardware issue?
I've tried my two usb cords on different ports on my laptop.
Any advice?
I've tried more or less every other fix, but there really is no fix online for this issue, can barely find anything.
Use the USB cable that came with the phone. Other ones do not work with the Focus.
Same problem, even when I'm using original cable.
Yeah, I've tried both of my cables, and nothing works.
Kind of nice to know that I'm not alone though. Heh
Same exact problem. Samsung Focus. Original cable that came with that very phone.
I can't get the frigging updates to install because when the phone reboots in Connect to PC mode, the system doesn't recognize that it's been reconnected.
And when I try to use the WP7 support tool, which ALSO requires the phone to be in Connect to PC mode, the computer doesn't know the phone exists.
This is for C2PC mode ONLY. Recognizes fine in normal mode, but update won't complete in normal mode.
same thing intially happened to me. But when in pc download mode you have to make sure that you give your pc 5 mins while connected to your phone. The pc will eventually recognize it! I freaked out too but I did wait for it and it connected. This applies to the windows phone recovery tool, which i ran, and the updates alike. I highly suggest running the recovery tool because I tried updating without it at first and i received the timeout error. Also, make sure you empty in settings histories in the following sections, ie mobile, maps, and search.
You guys and gals are going to LOVE this.
Nothing worked, and of course, my obedient ass was using only the cable that came with my Samsung Focus.
So on a hunch, I decide to borrow my wife's cable from her HTC Surround. The damn thing has "HTC" stamped right on it.
And it worked. PC recognized connection in the Connect to PC state, which it absolutely would not do with the Samsung Focus cable.
As to siralex241's comment, good advice: when you use the Windows Phone 7 Support Tool, after it checks System Requirements, it will say nothing -- not even that it's trying anything, and no hard drive activity -- for a long time. Then it succeeds in one second. The message I saw was that installing updates had taken over 450 seconds.
Jay
Solution for update error 800705B4
Same thing happened to me. Kept getting error code 800705B4. Followed steps here and it worked fine. http://support.microsoft.com/kb/2530409.
I'm on to the March 2011 update. Been creating the backup for a LONG time now.
Well to be specific I have been getting error 8018121C1 (Something close to that) and all the KB articles say is to use the microsoft fixit tool, but that never works. It mentions that its a problem with the driver installing, and I've read online that when in connect to PC mode, Zune times out the update because it is looking for the drivers for too long. Along with that, other people have said that the device isn't being recognized as the right device. I've checked and so far I've seen that it recognizes as Windows Mobile or Zune. I don't think any of those are the right formats to have the update go through smoothly.
I have given up on updating the phone as of now. That is, until I can find a working solution.
I don't think I should contact Microsoft or AT&T about it either, simply because I think that Microsoft will just give me the KB articles, and AT&T... welll.. its AT&T.
@ jayinatlanta I have yet to try connect to PC with a different cable though.

USB 3.0 problems

hey guys.
i just tried copying an avi file from my pc to the phone. i had already selected Media device (USB 3.0) in the pull down menu.
first it disconnected as it had initially first connected via Media device (MTP) and then reconnected and brought the auto play dialogue up. after a few seconds it disconnected itslef again and then reconnected. it seems to randomly want to disconnect and reconnect when it wants to.
even while it was apparently still reconnected, i tried to copy a file over to it and it first said i might not be able to play the file did i want to copy it anyway, i clicked yes, then it says the device has either stopped responding or has been disconnected even though it still appears to be connected.
if i switch back to MTP it still warns about maybe not playing the file but then after clicking to still copy across, it copies fine.
i am running windows 7. i have used this usb 3.0 port fine with a usb thumb stick i have. also, windows says it has installed the device successfully when i click over to usb 3.0.
so.... any ideas why it randomly wants to dis/re connect? and why will it not copy across even when it appears connected?
thanks guys.
marc.knuckle said:
hey guys.
i just tried copying an avi file from my pc to the phone. i had already selected Media device (USB 3.0) in the pull down menu.
first it disconnected as it had initially first connected via Media device (MTP) and then reconnected and brought the auto play dialogue up. after a few seconds it disconnected itslef again and then reconnected. it seems to randomly want to disconnect and reconnect when it wants to.
even while it was apparently still reconnected, i tried to copy a file over to it and it first said i might not be able to play the file did i want to copy it anyway, i clicked yes, then it says the device has either stopped responding or has been disconnected even though it still appears to be connected.
if i switch back to MTP it still warns about maybe not playing the file but then after clicking to still copy across, it copies fine.
i am running windows 7. i have used this usb 3.0 port fine with a usb thumb stick i have. also, windows says it has installed the device successfully when i click over to usb 3.0.
so.... any ideas why it randomly wants to dis/re connect? and why will it not copy across even when it appears connected?
thanks guys.
Click to expand...
Click to collapse
Make sure you have the latest Samsung USB drivers on your PC. If you think you do, I would go to the device manager and uninstall your phone from the device list and then let it reinstall the drivers. Downloading Kies 3 also installs the drivers on your PC.
mvansomeren said:
Make sure you have the latest Samsung USB drivers on your PC. If you think you do, I would go to the device manager and uninstall your phone from the device list and then let it reinstall the drivers. Downloading Kies 3 also installs the drivers on your PC.
Click to expand...
Click to collapse
thanks mate but i have already tried them.
it does charge fine so i'm not sure whether it is a power issue but the issue of it disconnecting must have something to do with not transferring anything over even though it still appears connected when i am trying.
i read somewhere that due to it's quicker data transfer, the pc and device need to send much quicker signals to each other to let them know that they're still attached. by using an extension lead inbetween the device and usb 3.0 socket i was delaying that signal sufficiently to make the pc keep thinking the phone wasn't attached anymore. i removed the extension lead and sure enough it copied across fine.
the odd thing is that both a usb thumb drive and my 2tb backup external HDD work fine over the extension. maybe the note 3 is slower at sending that signal to start with? dont know but it now works.

PC wont recognize device for file transfer

Just recently i tried to transfer for the first time, some wallpapers to my phone, and when i plug in the usb, the phone starts to charge normally but i cannot figure out why i cant transfer files from pc to phone or vice versa.
When i plug it in, it gives me the option to select what to "Use USB for", but when i select either MTP (file transfers) or PTP (transfer photos or files), nothing happens. I cannot browse the phone to pick anything at all.
When i go to device manager on PC i see under Portable devices the name of my phone (Moto G4 Play) but it has an exclamation point next to it. I have tried to uninstall and re-install or even update the driver but it will remain this way (if i click its propierties it tells me "This Device cannot start. Code 10"
Is there anything else i can do either on my phone or pc to make this work?
Other info:
Already downloaded motorola device manager to see if it would help but nope.
My PC OS is windows xp (yeah, i know... :laugh
My PC OS is windows xp
Click to expand...
Click to collapse
That probably explains everything
I don't think there are compatible drivers for Windows XP..
Long term support for WinXP ended three whole years ago. Though what I noticed with CM and Lineage is that the first time the phone is set up, it won't enable MTP even if checked. You have to reboot the phone and then MTP will actually enable properly.
Also, it may happen with 3rd party cables too. I myself faced this issue with Boat Indestructible cable, then I used the original cable that came with phone and successfully done it. But I still can't understand, how that cable can transfer data to/from other phones....
Just another bit of info:
Today while trying to make it work, i updated the driver from the Device Manager again and somehow i could access the phone as intended.
The problem is that after a few seconds, the window closes on its own! Then i have to redo the whole process and It gives me access again but every time, after a few seconds, the browsing window closes on its own!
I have tried with other cables and no dice, tried also rebooting phone and pc and also tried plugging it to all available usb ports. Any other tip or method i can try?
Try another pc to discard things (so you know if it's the pc or the phone)

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