USB driver update failed - Nexus 6P Q&A, Help & Troubleshooting

Hi
I am a new user for nexus 6p, For the first time I connected my device to Computer running windows 10 updated. My laptop didn't detect the usb and the driver is not installed properly, I tried downloading the latest usb driver but it didnt help , While searching for the driver folder it throws
Windows was unable to install your unkown drive

You can get the USB drivers straight from Google and try to uninstall/reinstall or download Wugfresh's NRT. There is very good driver installation tool and test to confirm you get both USB and fastboot drivers installed properly. Just follow the "Full Driver Installation Guide"

Tonyjaqs92 said:
Hi
I am a new user for nexus 6p, For the first time I connected my device to Computer running windows 10 updated. My laptop didn't detect the usb and the driver is not installed properly, I tried downloading the latest usb driver but it didnt help , While searching for the driver folder it throws
Windows was unable to install your unkown drive
Click to expand...
Click to collapse
Hi... Do you have ADB enabled in developer options? If you don't have developer options enabled, go in: settings>about phone and type 7 times on the build number, then go back in settings > developer options and enable "android debugging".
Plug your N6 on your computer, check your phone screen and allow press ok when it asks to "allow USB debugging".
Does it change something? Is your N6 recognized in device manager? Does the driver updates?

...
So My puter recognizes my phone fine....
Pop opened the configuration and General tab says:
This device is not configured correctly. (Code 1)
A service installation section in this INF is invalid.
To find a driver for this device, click Update Driver.
I try and update the driver using the "Let the puter search" feature and it finds one and tells me:
Windows encountered a problem installing the driver software for your device.
Windows found driver software for your device but encountered an error while attempting to install it.
MPE Device
A service installation section in this INF is invalid.
If you know the manufacturer of your device, you can visit its website and check the support section for driver software.
This is all AFTER I downloaded the latest Google USB drivers and unzipped them.
Phone is set to MTP mode and debugging mode is unlocked and usb debugging is on.
No Go.

Related

[Q] Extreme Driver Fail

Hello Everyone,
----------------------------
Nexus 7 Driver Fail
----------------------------
I was Unable to install drivers on Windows XP (ADB and Fastboot Drivers do not load). Every step has failed and multiple drivers fail to install with Code 18 and 28. I’ve tried just about EVERY Tool Kit available out there and searched fourms, still no positive results. If anyone out there may have an answer please feel free to drop it in here, I greatly appreciate all your help. Thank you.
Here is a list of what I have done thus far:
- Rebooted the computer after uninstalling devices with USB Deview before
continuing on to the other steps
- Uninstalling and manually deleting driver from the registry
- Unplugging and repluging the device while watching
the device manager (The device shows up as other devices, Example: nexus and MTP)
- I tried disabling auto driver configuration by Simply pressing the "Disable Auto Driver Config" button and then
changing the settings accordingly
- Registry cleaning
- Removing and manually adding to windows driver folder
- Trying on different User accounts from Admin to guest
- Used Android SDK manual driver installation
- Unplugged the device and Launched USBDevice
- Used USBDeview to uninstall any;
- Android ADB Interface device's
- Samsung USB devices
- Google USB drivers
- ANYTHING else you see that resembles your Nexus.
- Looked for devices with Vendor ID's:"18d1"or"04e8"
I then right clicked these devices, and selected the option to” Uninstall Selected Devices"
-Downloaded The official Asus USB driver off of Asus actual support base
And it said the following: an error occurred during the installation of this device The Parameter is incorrect.
Have I missed this action:
Download the drivers from Asus and unpack them to their own directory.
Connect the N7 with USB debugging enabled in "developer options"
Open Device Manager
Locate the N7
(from here my xp knowledge is rusty)
Right click on the N7 and select properties
Find the option to install/update drivers, Take the option to specify the driver directory where you unpacked the download, ensure that include sub directories is ticked and that should install
peterk-1 said:
Have I missed this action:
Download the drivers from Asus and unpack them to their own directory.
Connect the N7 with USB debugging enabled in "developer options"
Open Device Manager
Locate the N7
(from here my xp knowledge is rusty)
Right click on the N7 and select properties
Find the option to install/update drivers, Take the option to specify the driver directory where you unpacked the download, ensure that include sub directories is ticked and that should install
Click to expand...
Click to collapse
I tried the same steps.
I even tried using Android SDK, Universal Naked driver
Still no luck
N7 running 4.2.1 stock

[Q] New Nexus 7 usb google driver problem

I'm having trouble getting the proper usb drivers loaded so i can root my new Nexus 7. I downloaded the Android SDK, unzipped and expanded the google drivers, but my Vista computer keeps giving me an error like "windows found driver software for your device but encountered an error while attempting to install it". It shows the driver as Android Composite ADB Interface. Please help!!
You need to disable your computer's driver signature enforcement.
1)by the way - delete your device from Laptop`s device manager and unplug and plug again cable to you Nexus
2)download last version of ADB and Fastboot
3)check at storage menu - preference - camera (not mtp)
4)enter in developer item in settings menu and check USB debug - Android `ll show your alert message with mac adress of you Laptop - you must accept it
!!! Do not try to use some other sofware for rooting (this is bad idea)- you must doing it in fastboot by myself!!!

Cannot connect to PC as MTP device

Hi all,
I just got my OP2. My PC is running Windows 10 x64. I cannot see the OP2 as an MTP device. It only shows up as a CD drive with its driver installers.
Here are the stuff I have installed on my PC:
1. OP2 drivers
2. 15 seconds adb installer
3. Microsoft update KB3010081
I can only see the OP2 in device manager as an "MTP USB Device" under "Portable Devices" but it is in error. This still persists even if I enable USB debugging. I installed the update microsoft update above because it is said to fix the MTP driver problem but not in my case.
Any ideas?
Okay nevermind I got it solved thanks to this youtube video: "MTP device driver installation failed , error code 31 solution"
I can't post links yet so just search the keywords on YT. I tried a lot of methods I've read but none worked except this one. I'm just gonna leave this here in case someone faces similar problems.
EDIT: still not fixed. phone now shows up but I cannot see any folder/files

Win 10 x64 - Motorola Device Manager failed to install the correct USB driver

So i finally got around to setting up my laptop anew, and i ran into a little snag. I've installed the Motorola device manager 2.5.4.
My XT1562 is not correctly installed as such when connected... (yes, in PTP mode, adb enabled too)
The phone knows it is connected by USB and charges, it works fine on other PCs
Reinstalled Device Manager, nope
Trying different USB port didn't help
Tried different USB cable for the heck of it
Device Manager shows Android Device "Motorola ADB interface" and one unknown "MTP".
Device shows:
The drivers for this device are not installed. (Code 28)
There are no compatible drivers for this device.
Using the auto update for drivers doesn't work. Manually Specifying the folder for the Motorola Device Manager doesn't work, i checked, there are no drivers lying around in there...
To manually specify the driver i would have to know exactly which device that thing is supposed to be. Hm actually let me check that on the other PC brb
EDIT:
Well, ive never even installed the motorola device manager on the pc (win7 x64) and it just works. Does have the ADB device as unknown in Device Manager.
If you are using Windows 10 or win 8.1 follow this guide to disable driver signature enforcement
https://www.youtube.com/watch?v=71YAIw7_-kg
For abd drivers
http://adbdriver.com/downloads/
Then reinstall Moto device manager
I've had them installed with signatures before (It was Win10 x64 before too) no problem. Did they mess that up? Thanks ill try it
EDIT
Didn't work. Rebooted with sigs off, reinstalled 2.5.4, no difference
EDIT2: There was no driver signature warning either
Riiight, after some tinkering (including a driver backup from w7 and restore to w10 solution) i figured out the actual problem. I've installed Windows 10 N, and the optional media pack is required for these drivers to work. Go figure.

Oneplus 5 not recognised in Windows 10

Hi,
I've received a couple of days ago two Onplus 5.
They both work great but when I try to connect them to my desktop, they get detected as "qualcomm hs-usb diagnostics 900e" by windows 10 that states the USB device is not recognised.
The issue is reproduced on a laptop, although it did get picked up once by the laptop, only to fail on a second attempt with the same device name "qualcomm hs-usb diagnostics 900e" after I installed the driver provided by Oneplus.
I read on the forum that "qualcomm hs-usb diagnostics 900e" is normally related to Bricked phone issues, which is not my case and I don't know what to do to resolve this.
I also tried to activate the USB debug mode on the phone, but this didn't change the problem.
My windows are all up to date and my phones as well (running Android 7.1.1, OxygenOS 4.5.2)
Has anyone experienced this issue with that phone or any other?
I would greatly appreciate some help and I thank you in advance for reading this and offering advice.
Unplug phone, restart windows.
Go to settings / about phone / press build number 5-6 time (don't remember exactly how many times) to enable developer options
turn on USB debugging
select USB configuration MTP (media transfer protocol)
plug it in
Install drivers
And now on you should have it working every time you plug it to your laptop.
dcrnic said:
Unplug phone, restart windows.
Go to settings / about phone / press build number 5-6 time (don't remember exactly how many times) to enable developer options
turn on USB debugging
select USB configuration MTP (media transfer protocol)
plug it in
Install drivers
And now on you should have it working every time you plug it to your laptop.
Click to expand...
Click to collapse
Thanks dcrnic, I must have skipped a step with the debugging mode because your procedure did the trick.
Is this a normal process to have to go to Dev mode and Debug mode to be able to connect to a PC?
Thanks again for your help!:good:
Win 10 do not recognize device as it is so new. Probably in the future this will be solved on Windows end.
I found online link for drivers
https://drive.google.com/file/d/0B-LgkimFUEksbjRCY1BkWnduVW8/view?usp=sharing
Moderators
Please delete ... Today forum is so slow, and it do double posting for some reason even I press reply just once.
Thank you.
FIXED: Use stock op5 cable. The other cable that gave me issues works just fine for op2.
The phone used to be seen by win10, but since oem unlock and superSU, the computer at work doesn't recognize it. Ran the 4.5.2 update with same results. I noticed that in Developer Options -> Select USB configurations charging is selected and greyed out. Going in selecting anything else returns is to Charing.
Device Manager > Find the phone > Right click > Update drivers (or something like that) > Select driver from Computer > Select "MTP USB Device" Enjoy
I'm having the same issue. If I manage to get it to connect to the PC, then after I unplug and plug it again it gives the same not recognised balloon. It only seems to work with USB Debugging On
I ended up using the original op5 cable and it recognizes the phone right away.The cable that didn't work for op5 is not stock, but worked perfectly fine for op2.
Same issue
Even I'm facing the exact same issue on my op5
dcrnic said:
Win 10 do not recognize device as it is so new. Probably in the future this will be solved on Windows end.
I found online link for drivers
https://drive.google.com/file/d/0B-LgkimFUEksbjRCY1BkWnduVW8/view?usp=sharing
Click to expand...
Click to collapse
The drivers are on the phone, they're mounted as a drive when you plug the phone in? They even add ADB tools when you install them, they're in C:\Program Files (x86)\OnePlus USB Drivers and the ADB tools are in the Android folder within there.
djsubterrain said:
The drivers are on the phone, they're mounted as a drive when you plug the phone in? They even add ADB tools when you install them, they're in C:\Program Files (x86)\OnePlus USB Drivers and the ADB tools are in the Android folder within there.
Click to expand...
Click to collapse
Yes, they are on the phone, but computer need to recognize device to see it. It does not, so the drivers on the phone are useless in this case.
I compared this to my ZTE Axon 7. If you choose "Charge only" the Axon 7 is recognized as a USB input device. This should also happen for our OP5 but the driver (which btw. is a windows standard driver) does not contain PID 900E and also does not like to have it forced to a USB input device.
The Axon 7's PID is F006.
However, the real issue is when Windows decides to use Qualcomm's HS USB Diagnostic Interface driver which seems to give even more trouble (at least for me). When I tried to switch to MTP this would not work and my Windows 10 hung itself up when rebooting or shuting down. For now I just disabled the "Unknown device" to prevent such things from happening. Charging still works this way and the phone is correctly recognized when changing to MTP.
If you are facing the same issue, disconnect the Oneplus 5 from your PC, reboot the PC and after that launch the device manager. You need to enable hidden devices in the view menu of the device manager to see disconnected devices. Now remove the device "Qualcomm HS USB Device Interface" and also choose to uninstall the driver itself. After that you can connect your device again and it should pop up as "Unknown device". Then simply disable the device.
Regarding the drivers from Oneplus: this package is lacking a driver for the device we are seeing (VID_05C6&PID_900E).
Does anyone know if the latest update (OxygenOS 4.5.5 update) addresses this issue? It says the following as one of the bug fixes:
"To restore connectivity to a Windows 10 PC, please turn off USB debugging prior to the upgrade"
aa_chow said:
Does anyone know if the latest update (OxygenOS 4.5.5 update) addresses this issue? It says the following as one of the bug fixes:
"To restore connectivity to a Windows 10 PC, please turn off USB debugging prior to the upgrade"
Click to expand...
Click to collapse
Worked for me, only remember to Uncheck usb debugging BEFORE the update....
Hmm, didn't work for me, same behavior as before the update...Qualcomm HS-USB as soon as phone is plugged in...USB debug was off.
Sent from my ONEPLUS A5000 using Tapatalk
try changing port (and remember to restart the pc)
Just got my phone today. It updated to 4.5.5 immediately. All I did was connect it to the computer (windows 10) and everything works.
bricky23 said:
Just got my phone today. It updated to 4.5.5 immediately. All I did was connect it to the computer (windows 10) and everything works.
Click to expand...
Click to collapse
It worked the first time too, but not the second time...at that point connected detected as Qualcomm HS-USB Diagnostic, and computer won't shut down.
And yes I installed it a few time, and it works the first time connecting, but not the second time around.
Sent from my ONEPLUS A5000 using Tapatalk
I don't have my OP5 yet, but I had a very similar and difficult experience with my OP3 when I first received it on Windows 10 Pro. On top of installing the proper drivers, I also had to go into Device Manager and run some steps (I'm going off on memory so they may not be entirely accurate). The root cause is driver signature check enforced in Windows 8+. So by going into Device Manager and seeing "kedacom USB driver", right click and find the oneplus USB driver you installed above and also need to disable the driver signature enforcement (in windows 10 go to advanced startup settings, reboot and choose (I think) #7 then reboot). Then plug in the phone usb go to device mgr right click on kedacom USB driver and choose the oneplus driver.
I don't have all the steps in the right order but it should fix your issue.

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