Database Users

Unable to Activate Motorola Purchased Device on Sprint

Hey,
I think we all knew this was possible, but I am confirming that my Nexus 6 that was purchased directly from Motorola is not white listed for activation on Sprint.
I am trying to work with Sprint for a solution, and I will update if I find anything new.
FYI, the device is a Cloud White 32gb.

decke003 said:
Hey,
I think we all knew this was possible, but I am confirming that my Nexus 6 that was purchased directly from Motorola is not white listed for activation on Sprint.
I am trying to work with Sprint for a solution, and I will update if I find anything new.
FYI, the device is a Cloud White 32gb.
Click to expand...
Click to collapse
Yeah, we already know that sprint white listed the phones and only activates one from GPS and their, but seeing that motorola its a manufacturer and not a carrier they should let you activate it. Keep us informed, hopefully they let you.

I received my 64GB blue version this morning from Moto. Ran into the same thing, even took it to a Sprint Corporate store. They told me I have to call motorola, I'm on the phone with Moto now.

Wow, how awful!

According to my dealing with customer service, Google Play devices and those purchased directly through Sprint are the only ones that will be eligible for activation.
I really try to stick up for Sprint most of the time.... but this is just brain dead stupid.

are you guys serious?? wow that means Verizon is going to give hell to activate these nexus 6. im on verizon.. still trying to order a 64gb from Moto.

Ok, so I have someone at Moto that is going to be reaching out to Sprint, he'll call me when he gets any updates.

seezar said:
Ok, so I have someone at Moto that is going to be reaching out to Sprint, he'll call me when he gets any updates.
Click to expand...
Click to collapse
Crap. This BS needs to stop. I'm wondering how on Earth it can even be legal.

I remember last year it took a while for sprint to add the GPS 32gb nexus 5 IMEIs to their system. This might be a similar issue

Skripka said:
Crap. This BS needs to stop. I'm wondering how on Earth it can even be legal.
Click to expand...
Click to collapse
Because corporations run our country.

Luxferro said:
Because corporations run our country.
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Click to collapse
If Motorola doesn't get Sprint to about face on this fast, I'm demanding that they cancel my order whether they claim to be able to or not.
Claiming their phone can be purchased through them and activated anywhere only for it not to be is false advertising.

Yeah it is very frustrating. But I did finally speak to someone at Moto that understood so I'm hopeful it'll get straightened out. Though it sucks that it really in Sprint's hands to get resolved and I hope they don't take very long.

edd247 said:
I remember last year it took a while for sprint to add the GPS 32gb nexus 5 IMEIs to their system. This might be a similar issue
Click to expand...
Click to collapse
Yes. This is hopefully the same issue. If this was a big restriction then I'm not sure why they were willing to send all of us SIM cards for the device.

decke003 said:
Hey,
I think we all knew this was possible, but I am confirming that my Nexus 6 that was purchased directly from Motorola is not white listed for activation on Sprint.
I am trying to work with Sprint for a solution, and I will update if I find anything new.
FYI, the device is a Cloud White 32gb.
Click to expand...
Click to collapse
Are you trying to activate the phone with new service on Sprint or are you just not getting your current SIM to work?
With the Nexus 7 LTE, this happened last year at Verizon if you tried to add a new line. They didn't have the IMEIs in their system. But if you just slapped in a Verizon SIM, it worked just fine.

decke003 said:
According to my dealing with customer service, Google Play devices and those purchased directly through Sprint are the only ones that will be eligible for activation.
I really try to stick up for Sprint most of the time.... but this is just brain dead stupid.
Click to expand...
Click to collapse
Have you tried contacting moto?

kellex said:
Are you trying to activate the phone with new service on Sprint or are you just not getting your current SIM to work?
With the Nexus 7 LTE, this happened last year at Verizon if you tried to add a new line. They didn't have the IMEIs in their system. But if you just slapped in a Verizon SIM, it worked just fine.
Click to expand...
Click to collapse
It is an existing line, but a new SIM (Old phone took a Micro SIM). It is my understanding that Sprint's system does not work that way, but I could be wrong.
seezar said:
Have you tried contacting moto?
Click to expand...
Click to collapse
I have not, though I will do so shortly.

So it sounds like the same problem we saw last year at Verizon. Sprint doesn't have the IMEIs yet. I bet if you chopped down your micro to a nano SIM size, stuck it in, it would work.

there is a VZW customer that recieved his order from Moto today and it worked... so VZW customers are okay it seems.

Skripka said:
If Motorola doesn't get Sprint to about face on this fast, I'm demanding that they cancel my order whether they claim to be able to or not.
Claiming their phone can be purchased through them and activated anywhere only for it not to be is false advertising.
Click to expand...
Click to collapse
um, what? this is a crappy carrier issue, not a manufacturer issue. it's not false advertising, it's Sprint being a sh*tty company. if anything, you should look at cancelling your sprint service.

decke003 said:
It is an existing line, but a new SIM (Old phone took a Micro SIM). It is my understanding that Sprint's system does not work that way, but I could be wrong.
I have not, though I will do so shortly.
Click to expand...
Click to collapse
So it sounds like the same problem we saw last year at Verizon. Sprint doesn't have the IMEIs yet so they can't activate the phone with a new SIM. I bet if you chopped down your micro to a nano SIM size, stuck it in, it would work. Might be worth a try since you are going to lose that SIM anyway.

Verizon non-vzw device

Don't know how it will affect insurance but when I log on to vzw and check my device type it now says non-vzw device.

ssgtob1 said:
Don't know how it will affect insurance but when I log on to vzw and check my device type it now says non-vzw device.
Click to expand...
Click to collapse
DId you go to a Verizon store and activate the Nexus 6 with your SIM? Or did you just stick your old one in? Because if you didn't buy it from Google Play or Verizon, then chances are, Verizon won't let you activate it officially. You can read more about it here.

primed1 said:
DId you go to a Verizon store and activate the Nexus 6 with your SIM? Or did you just stick your old one in? Because if you didn't buy it from Google Play or Verizon, then chances are, Verizon won't let you activate it officially. You can read more about it here.
Click to expand...
Click to collapse
Bought it from google play and just threw my Sim in it

ssgtob1 said:
Bought it from google playn and just threw my Sim in it
Click to expand...
Click to collapse
then just go to verizon and get them to register your phone to your account, and you should be all set.

primed1 said:
then just go to verizon and get them to register your phone to your account, and you should be all set.
Click to expand...
Click to collapse
Sure hope so

I don't think your verizon insurance policy would cover anything purchase from a 3rd party. The policy is on a specific phone.

tsy87 said:
I don't think your verizon insurance policy would cover anything purchase from a 3rd party. The policy is on a specific phone.
Click to expand...
Click to collapse
No, its a feature added to a line, or so I have been told by Verizon. The insurance is from a third party anyway.

ssgtob1 said:
Don't know how it will affect insurance but when I log on to vzw and check my device type it now says non-vzw device.
Click to expand...
Click to collapse
This is normal, nothing to worry about. It's because the N6 isn't in their online catalog yet.

To confirm. If I'm not a Verizon customer and I somehow managed to purchase the Nexus 6 on Google Play Store Or Motorola, how do I go about getting it activated? Just walk into a Verizon store and pick my plan?

mjs2011 said:
To confirm. If I'm not a Verizon customer and I somehow managed to purchase the Nexus 6 on Google Play Store Or Motorola, how do I go about getting it activated? Just walk into a Verizon store and pick my plan?
Click to expand...
Click to collapse
Verizon won't activate it since it's not in their system. You need to have a Verizon sim already activated in order to get service on the Nexus 6. Even then the phone will still appear as a non-vzw device. Post 2 in this thread links to an AP article where they have a workaround for people who aren't current customers.
Sent from my SM-N910V

SupaSwag said:
Verizon won't activate it since it's not in their system. You need to have a Verizon sim already activated in order to get service on the Nexus 6. Even then the phone will still appear as a non-vzw device. Post 2 in this thread links to an AP article where they have a workaround for people who aren't current customers.
Sent from my SM-N910V
Click to expand...
Click to collapse
Thanks! But theoretically when Verizon starts offering the phone and has it in their system, do you think I'll be able to activate it?

mjs2011 said:
Thanks! But theoretically when Verizon starts offering the phone and has it in their system, do you think I'll be able to activate it?
Click to expand...
Click to collapse
I would think so
Sent from my SM-N910V

I bought my nexus 6 from tmobile and I am on verizon. Will I be able to get insurance on my phone and do I have still have a manufacturer warranty?

Anyone here have a device on hand connected to Verizon? I have one and my voice mail notifications seem to be coming in as weird texts. I get no icon on top showing that I have a voice mail waiting.

I have a Nexus 6 on verizon which i just got today. Have yet to recieve a voicemail yet but will check it out.

pablomoca said:
Anyone here have a device on hand connected to Verizon? I have one and my voice mail notifications seem to be coming in as weird texts. I get no icon on top showing that I have a voice mail waiting.
Click to expand...
Click to collapse
Do you have Verizon visual voicemail? You will get these messages because I don't believe that app is supported on aosp. You need to change to basic Voicemail (can do it online through your account) or use third party Voicemail.

[Q][New Verizon Activation]

Has anyone activated the MXP as a new Verizon contract? I have read thorough the post and have seen mostly people that have already had Verizon contracts and just put that Sim in the MXP.
Sent from my SCH-R530U using Tapatalk

I'm wondering the same having only used GSM phones. So far I'm using my AT&T SIM but believe Verizon has better coverage in my area (western CT).
On their site I started here (scroll down) with the 'I'm not with Verizon' button, then chose 'I have my own device' on the popup and got to a page I can't directly link that asks for my device ID/IMEI, and then tells me "The phone associated with the Device ID you entered is not compatible with the Verizon Wireless network."
I would like the 3 GB $45/mo plan and am assuming that's with no contract and should be available for the Moto XPE, right? I can go to a store but I'd like to know the facts first to avoid getting derailed by unknowledgeable/uncooperative staff, though I'd prefer doing it online if I can get past the phone ID barrier. Maybe they'll update their approved phones soon but I'd like to shift over before the 20th when my current month ends with AT&T. Should I try calling them and has anyone done that successfully?

Dahenjo1 said:
I'm wondering the same having only used GSM phones. So far I'm using my AT&T SIM but believe Verizon has better coverage in my area (western CT).
On their site I started here (scroll down) with the 'I'm not with Verizon' button, then chose 'I have my own device' on the popup and got to a page I can't directly link that asks for my device ID/IMEI, and then tells me "The phone associated with the Device ID you entered is not compatible with the Verizon Wireless network."
I would like the 3 GB $45/mo plan and am assuming that's with no contract and should be available for the Moto XPE, right? I can go to a store but I'd like to know the facts first to avoid getting derailed by unknowledgeable/uncooperative staff, though I'd prefer doing it online if I can get past the phone ID barrier. Maybe they'll update their approved phones soon but I'd like to shift over before the 20th when my current month ends with AT&T. Should I try calling them and has anyone done that successfully?
Click to expand...
Click to collapse
Yeah. I am thinking we have to take it to the store and have it activated. Tell me how it goes and what you decide.
Sent from my SM-P600 using Tapatalk

I called the number on the website and got a sales associate who also took my IMEI and said it's not currently 'registered' (the word he used) on Verizon, so I can't get a new account using it. He couldn't/wouldn't give any clear idea on if/when it will be but did say the new plans are no-contract now. My guess is a store will tell us the same thing, so won't bother unless we hear of success stories from others and how they did it.

Dahenjo1 said:
I called the number on the website and got a sales associate who also took my IMEI and said it's not currently 'registered' (the word he used) on Verizon, so I can't get a new account using it. He couldn't/wouldn't give any clear idea on if/when it will be but did say the new plans are no-contract now. My guess is a store will tell us the same thing, so won't bother unless we hear of success stories from others and how they did it.
Click to expand...
Click to collapse
Someone on motorola forums wrote to activate without entering any IMEI number,because system will show that IMEI is not in their system.

I wonder if buying a prepaid Verizon Sim then using that to open a normal Verizon.
Sent from my SCH-R530U using Tapatalk

Orion116 said:
I wonder if buying a prepaid Verizon Sim then using that to open a normal Verizon.
Sent from my SCH-R530U using Tapatalk
Click to expand...
Click to collapse
Or simply buy a regular sim card for htc m9 on ebay or wherever and then chat with them or call and ask them to activate without device,tell them you are using non-vzw device which works just fine on Verizon,or some people had success at corporate stores with managers activating,or if you have a good premium retailer try that as well.

Need an imei of a device that takes a nano sim that is allowed on VZW network. I wasn't making a new account but I needed the nano sim. Wife's device (galaxy s6)is on the account and had the VZW rep use her device imei to issue me a simcard. Works perfect.

patt2k said:
Or simply buy a regular sim card for htc m9 on ebay or wherever and then chat with them or call and ask them to activate without device,tell them you are using non-vzw device which works just fine on Verizon,or some people had success at corporate stores with managers activating,or if you have a good premium retailer try that as well.
Click to expand...
Click to collapse
Yeah it all depends on the tech I think. I have heard of all kinds of stories about the "techs", lol
Sent from my SCH-R530U using Tapatalk

NoFear1183 said:
Need an imei of a device that takes a nano sim that is allowed on VZW network. I wasn't making a new account but I needed the nano sim. Wife's device (galaxy s6)is on the account and had the VZW rep use her device imei to issue me a simcard. Works perfect.
Click to expand...
Click to collapse
This is why I think using a prepaid Sim might work, because since is under Verizon's BYOD, Bring Your Own Device, that they will allow it to be activated. I am then wondering if I then ask for a normal contract if it would be simpler.
Sent from my SCH-R530U using Tapatalk

What a pain in the @$$ all this seems... If Verizon isn't doing contracts what do they care? We are still paying for there service... I don't get how what phone you will use on it matters? I am planning to go back to Verizon but I don't want to deal with this when I do. Grr
Sent from my XT1575 using Tapatalk

Tfast500 said:
What a pain in the @$$ all this seems... If Verizon isn't doing contracts what do they care? We are still paying for there service... I don't get how what phone you will use on it matters? I am planning to go back to Verizon but I don't want to deal with this when I do. Grr
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
I am now thinking if the device is purchased directly for Motorola then it will active on Verizon but if it is bought else where then it is an issue.
Sent from my SCH-R530U using Tapatalk

Bump
Sent from my SCH-R530U using Tapatalk

Orion116 said:
I am now thinking if the device is purchased directly for Motorola then it will active on Verizon but if it is bought else where then it is an issue.
Sent from my SCH-R530U using Tapatalk
Click to expand...
Click to collapse
There's only 3 places to buy from: Motorola, Amazon and Best Buy. If you're buying from Best Buy, they can activate it for you. I believe with Amazon, you would have to go to your carrier just like if you bought from Motorola.

Pretty irritating
I bought the prepaid sim pack yesterday & spent an hour and a half on the phone with them and can't get it activated. Does anyone know what to do? Apparently the device isn't in the system according to the techs I spoke with even though you can enter it in the device compatibility and it says it is

Gear S2 promo?

Is the S2 a Bluetooth only or 3g model? Will it have the speaker or not?

No its not the 3g. Spoke with a sales rep and was told it's the Bluetooth one

It's the $300 grey model only.

Was anyone successful in redeeming the gear S2 promotion? I went through the process, but got an e-mail saying I wasn't eligible with my location code...

tysen said:
Was anyone successful in redeeming the gear S2 promotion? I went through the process, but got an e-mail saying I wasn't eligible with my location code...
Click to expand...
Click to collapse
Are you located in the US?

Funny thing, my gear s2 was shipped today but my phone hasn't shipped yet. Promotion works for me.

itsjusttim said:
Funny thing, my gear s2 was shipped today but my phone hasn't shipped yet. Promotion works for me.
Click to expand...
Click to collapse
How is that even possible? You need a MAC Address to submit the promo offer.

eric150 said:
How is that even possible? You need a MAC Address to submit the promo offer.
Click to expand...
Click to collapse
See attachments.

eric150 said:
How is that even possible? You need a MAC Address to submit the promo offer.
Click to expand...
Click to collapse
My original order. I told people I'd get both at the same time.. Noone believed me. :-/

itsjusttim said:
See attachments.
Click to expand...
Click to collapse
There's only a device ID and sim ID on there don't see a mac

gfrrt said:
There's only a device ID and sim ID on there don't see a mac
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Click to collapse
Looks in the next column over "items"
Samsung Galaxy S7 edge 32GB in Silver Titanium
4G 4FF NFC PRE INSTALLED SIM C
Samsung Gear S2 in Dark Grey

itsjusttim said:
My original order. I told people I'd get both at the same time.. Noone believed me. :-/
Click to expand...
Click to collapse
thats because vzw made you get the data plan. The ones from Samsung will be Bluetooth
Sent from my SCH-I545 using Tapatalk

itsjusttim said:
My original order. I told people I'd get both at the same time.. Noone believed me. :-/
Click to expand...
Click to collapse
When I placed my order on vzw website it didn't give me the option to order the watch then. I was told to go to the Samsung promo site. How did you do this?
Sent from my SM-G900V using Tapatalk

arglmr said:
thats because vzw made you get the data plan. The ones from Samsung will be Bluetooth
Sent from my SCH-I545 using Tapatalk
Click to expand...
Click to collapse
Does this mean the Verizon one is 3g? I can't tell from the order but will know soon enough I suppose. Yes, I did have to get the data plan for it but with the discount I am receiving along with instantly selling this thing, I am still saving money from at&t and will pocket whatever cash I get for the watch.
jagrave said:
When I placed my order on vzw website it didn't give me the option to order the watch then. I was told to go to the Samsung promo site. How did you do this?
Sent from my SM-G900V using Tapatalk
Click to expand...
Click to collapse
The girl on the phone did it somehow, I'm not sure to be honest.

Isubbie said:
Are you located in the US?
Click to expand...
Click to collapse
Yes, I'm located in the US. When I initially provided the information, I received an e-mail stating my Gear S2 order was in process. Then I got an e-mail stating I was ineligible, and included a link for me to try again. After filling out that page's information, I was taken to a page that said my promotion redemption was successful for the Gear VR. I called Samsung support and the person I spoke with told me that the order shows a Gear S2 will be mailed to me, and that she wasn't sure why the site showed a Gear VR instead. I guess I'll have to wait and see...

This promo is pretty much the only reason I'm picking the S7 Edge as a new phone.
eric150 said:
How is that even possible? You need a MAC Address to submit the promo offer.
Click to expand...
Click to collapse
Don't you get the IMEI on the receipt?

raduque said:
This promo is pretty much the only reason I'm picking the S7 Edge as a new phone.
Don't you get the IMEI on the receipt?
Click to expand...
Click to collapse
Yes, that's the blacked out part of the screenshot. I'm confused on what you're asking.

raduque said:
This promo is pretty much the only reason I'm picking the S7 Edge as a new phone.
Don't you get the IMEI on the receipt?
Click to expand...
Click to collapse
The IMEI and MAC are different.

itsjusttim said:
Yes, that's the blacked out part of the screenshot. I'm confused on what you're asking.
Click to expand...
Click to collapse
You're confused because I'm not actually asking a question. When I started that reply yesterday, those posts weren't there.

itsjusttim said:
Does this mean the Verizon one is 3g? I can't tell from the order but will know soon enough I suppose. Yes, I did have to get the data plan for it but with the discount I am receiving along with instantly selling this thing, I am still saving money from at&t and will pocket whatever cash I get for the watch.
The girl on the phone did it somehow, I'm not sure to be honest.
Click to expand...
Click to collapse
You won't be making any money. The Early Termination Fee is $350 and you have to pay $40 to activate. So you'll actually be losing money.

Samsung Pay problem, can't redeem Best Buy gift card

Original post here, but decided to note here add well in case this is some sort of Verizon issue with Samsung Pay.
Appreciate any help, very confused.
http://forum.xda-developers.com/showthread.php?t=3340685
Sent from my SM-G935V using Tapatalk

Believe it or not after I used the best buy gift card in the store it never got cleared so I used it again online, second time it was cleared but I got 60 bucks out of it, I am on Verizon

jbeitel said:
Believe it or not after I used the best buy gift card in the store it never got cleared so I used it again online, second time it was cleared but I got 60 bucks out of it, I am on Verizon
Click to expand...
Click to collapse
That would be nice...I just want to be able to use it once.
When you were in the store you used it Samsung pay from your phone, right? And it didn't clear out the value when you did that?
Sounds like you had no problems claiming the card, though, correct?

Redflea said:
That would be nice...I just want to be able to use it once.
When you were in the store you used it Samsung pay from your phone, right? And it didn't clear out the value when you did that?
Sounds like you had no problems claiming the card, though, correct?
Click to expand...
Click to collapse
It worked well, just pulled up the barcode and they scanned it and it applied to the balance

edit: figured it out few hours back Anyway, thanks!