Why no pre order? - Nexus 4 Q&A, Help & Troubleshooting

I'm just curious as to why Google is not offering pre orders? Are they planning on pushing the release date back last minute? To me it doesn't make sense. With how many hundreds of thousands of people all trying to purchase one of these at midnight the minute it becomes available, I can for see the Google play store being overloaded and Google not being able to process orders efficiently. A pre order makes sense to me.
Sent from my SGH-I897 using xda app-developers app

I'd like to know about pre-orders also.

bdithug said:
I'm just curious as to why Google is not offering pre orders? Are they planning on pushing the release date back last minute? To me it doesn't make sense. With how many hundreds of thousands of people all trying to purchase one of these at midnight the minute it becomes available, I can for see the Google play store being overloaded and Google not being able to process orders efficiently. A pre order makes sense to me.
Sent from my SGH-I897 using xda app-developers app
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The same thing would happen no matter what date they put on it. If they started accepting preorders tomorrow, there would be the exact same situation then as on the 13th.
I think it'll take a couple of days for them to get the initial orders shipped out.

I'm expecting a logistics fail just like the N7. My guess is they just don't want it to be as bad, so they are pulling pre-order out of the equation.
I'm going to wait till after thanksgiving and save myself the headache of wondering if/when it'll ship and if I'll actually be around or not to sign for it.

One reason..... Nexus Q.
In theory, if needed, Google could push the release another month, and nobody could gripe.
Sent from my HTC Sensation using Tapatalk 2

I kind of hoping they will use the signup for notification as a kind of tool to reduce the rush. Maybe when they contactus that the Nexus 4 is available then they will include some kind of code that will place our order in line with when we showed interest. Any that did not show interest will have to wait until after they fill the interested request. At least I would like something like that.

donec said:
I kind of hoping they will use the signup for notification as a kind of tool to reduce the rush. Maybe when they contactus that the Nexus 4 is available then they will include some kind of code that will place our order in line with when we showed interest. Any that did not show interest will have to wait until after they fill the interested request. At least I would like something like that.
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That would be awesome if that's the case. I was on that list very soon after they put it up
Sent from my SAMSUNG-SGH-I747 using xda premium

intern said:
The same thing would happen no matter what date they put on it. If they started accepting preorders tomorrow, there would be the exact same situation then as on the 13th.
I think it'll take a couple of days for them to get the initial orders shipped out.
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Click to collapse
Not quite. If they put pre orders up today, they would have until the 13th to get it all straightened out. So even if the play store crashed right now, they at least have 5 days to process any orders already in there. Waiting until the 13th to accept any payments is a recipe for disaster.
Sent from my SGH-I897 using xda app-developers app

And really they could have all these orders processed and ready to ship. Software update would be pushed ota as soon as the customer turns on the phone and sets up their Google account.
Not sure why Google wouldn't do the background work ahead of time like taking orders.
Sent from my SGH-I897 using xda app-developers app

To be honest I am not surprised and am pleased google realized the nexus 7 pre order was a disaster. If they can not handle the volume like apple, stop the pre order so that they can honestly forecast when they will ship. I know many of you will not like my opinion but I was not happy with my nexus 7 pre order process. I will gladly wait until launch date for the nexus 4.
Sent from my Nexus 7 using xda app-developers app

But what I'm trying to say is if say 300,000 people all place an order as soon as they can which will overload the play store, wouldn't it make more sense to have it overloaded BEFORE launch date? That way they have a few days to get it up and running again? If 300,000 people placing an order at once crashes the play store, why would u want it to happen on launch day? For arguments sake, say it takes 3 days to restore the servers and get up and running again. I would rather those 3 days be Friday Saturday and Sunday, not Tuesday Wednesday and Thursday. To me its a no brainer. Preorders always make sense to me IMO.
Sent from my SGH-I897 using xda app-developers app

Google play customer support told me the only reason why they would have pre orders is to have an estimate of how many units to manufacture but the nexus 4 is already in mass production and should be ready to meet consumer needs. Only downfall is we'll probably prove them wrong lol
Sent from my HTC Sensation 4G using xda premium

Wow... people really whine about not being able to order an item before its for sale?
Its like crying for not being able to pay for something earlier with no effect on how quick I'll get it. It wouldn't be faster, there's a reason why they take orders the 13th of November instead of the 11 or 12th. You pre-order wouldn't be "sitting in boxes" waiting for a date to flip for the sake of it.
They start taking orders the 13th. Don't expect to get it the 14th either
Probably 3-5 processing days. And processing isn t just sorting boxes, it can just as much be that they don't get the actual device for a few more days.
Anyways, I really hope that you don't cry at your landlord that you would like to pay for your rent in advance.

MatAuc12 said:
Wow... people really whine about not being able to order an item before its for sale?
Its like crying for not being able to pay for something earlier with no effect on how quick I'll get it. It wouldn't be faster, there's a reason why they take orders the 13th of November instead of the 11 or 12th. You pre-order wouldn't be "sitting in boxes" waiting for a date to flip for the sake of it.
They start taking orders the 13th. Don't expect to get it the 14th either
Probably 3-5 processing days. And processing isn t just sorting boxes, it can just as much be that they don't get the actual device for a few more days.
Anyways, I really hope that you don't cry at your landlord that you would like to pay for your rent in advance.
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I got my nexus one within 3 days, when i ordered it during release week.
Sent from my HTC Sensation using Tapatalk 2

mrbkkt1 said:
I got my nexus one within 3 days, when i ordered it during release week.
Sent from my HTC Sensation using Tapatalk 2
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That's the nexus one. I bet you it didn't even sell 100,000 units in the first week. Don't expect the same results as 3 years ago.
Sent from my HTC Sensation 4G using xda premium

Can I just point out that we don't actually know whether the phone will be sent out starting on the 13th or if the 13th is the beginning of the pre-order process.

MatAuc12 said:
Wow... people really whine about not being able to order an item before its for sale?
Its like crying for not being able to pay for something earlier with no effect on how quick I'll get it. It wouldn't be faster, there's a reason why they take orders the 13th of November instead of the 11 or 12th. You pre-order wouldn't be "sitting in boxes" waiting for a date to flip for the sake of it.
They start taking orders the 13th. Don't expect to get it the 14th either
Probably 3-5 processing days. And processing isn t just sorting boxes, it can just as much be that they don't get the actual device for a few more days.
Anyways, I really hope that you don't cry at your landlord that you would like to pay for your rent in advance.
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Click to collapse
I dont think you read my post. A pre order option does absolutely NO HARM. I work in sales and deal with purchase orders on an every day basis. I know for a fact that if I want to ship material out on the 13th, I would like to have the purchase order BEFORE HAND. Its called being prepared. You make sure you have the inventory. You make sure you have the payment. You make sure you have the shipping address. You make sure you have the order correct. Its called the background work. Contract Review. If a customer issued a purchase order to me on the 13th wanting their purchase to ship on the 13th, it is most likely not going to happen. ESPECIALLY when how many hundreds of thousands of people are issuing their purchase orders ALL AT ONCE. If Google wants to say the 13th is the release date for shipping, then having a preorder option is the best solution. If they want to say the 13th is when they start accepting payment, then really that is just a preorder itself. Because I can assure you that everyone who places an order on the 13th will not have their phone shipped that day. Yes I am aware of processing times and everything. What I am trying to say is you have the processing time taking place before the phone is set to ship. You have your orders in place, payment accepted, an understanding of how many devices are going out and to where and when. That kind of stuff can be done before the phone is even ready to ship. Its not rocket science. So take a minute and think logically about what you are saying before you reply.

nschiwy said:
Can I just point out that we don't actually know whether the phone will be sent out starting on the 13th or if the 13th is the beginning of the pre-order process.
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I will be seriously pissed off if that's the case, as will lots of other people who are selling their phones..

It's not impossible that the 13th is only the start of the pre-orders, though that would be really mean of Google. As their site very vaguely states,
Available for purchase on Tuesday, Nov. 13th
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which could mean just paying for the device

bdithug said:
I dont think you read my post. A pre order option does absolutely NO HARM. I work in sales and deal with purchase orders on an every day basis. I know for a fact that if I want to ship material out on the 13th, I would like to have the purchase order BEFORE HAND. Its called being prepared. You make sure you have the inventory. You make sure you have the payment. You make sure you have the shipping address. You make sure you have the order correct. Its called the background work. Contract Review. If a customer issued a purchase order to me on the 13th wanting their purchase to ship on the 13th, it is most likely not going to happen. ESPECIALLY when how many hundreds of thousands of people are issuing their purchase orders ALL AT ONCE. If Google wants to say the 13th is the release date for shipping, then having a preorder option is the best solution. If they want to say the 13th is when they start accepting payment, then really that is just a preorder itself. Because I can assure you that everyone who places an order on the 13th will not have their phone shipped that day. Yes I am aware of processing times and everything. What I am trying to say is you have the processing time taking place before the phone is set to ship. You have your orders in place, payment accepted, an understanding of how many devices are going out and to where and when. That kind of stuff can be done before the phone is even ready to ship. Its not rocket science. So take a minute and think logically about what you are saying before you reply.
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Explain to me exactly what part in there tells you "shipping"?
Available for purchase on Tuesday, Nov. 13th.
My point is... their PLAN is probably not to start SHIPPING the 13th, probably the 14th or 15th. That is the best wording you could use for that purpose.
I doubt it is pre-order starting the 13th though. But no reason to expect getting a device before the 20th or so.

Related

More Information on your Shipment Date - Read if you are in the 29th Batch

I just got this wonderful email from Notion Ink and now will be contacting my Credit Card company to cancel my order! I am also relatively sure a lot of people got the same email who was in the 29th batch (I was originally suppose to be in the 9th batch then got bumped to the 15-22, then got bumped to the 29th batch).
"Dear XXX
Greetings from Notion Ink!
We understand that you have been eagerly waiting for the arrival of your Adam. However, we regret to inform you that a fraction of our touch-screens got damaged during transportation due to which your shipment has been effected.
The Chinese New Year holidays that are in the first week of February further add to the delay. However, our touchscreen partner, Sintek, have agreed to work through the holidays and deliver the screens as soon as possible. We are afraid that until we receive these touchscreens, your device would not be ready for shipment.
The estimated date of your shipment would be 14th February 2011 (Buffer included).
In case you need any further assistance, please contact the Notion Ink Support Team at [email protected].
We thank you for your continued patience and co-operation in this matter.
Warm Regards
Notion Ink Support Team
__________________________________"
I could of personally possibly believed this but honestly they had to know before the 30th of Jan one day after the units were suppose to ship and I cant but fell were all just being jerked around at this point. Also I find it funny that Rohan posted this on his blog this morning: "[30th Jan: Adam on its way, emails are being sent out]"
Update: Just sent notion ink support an email asking to have my pre-order canceled and my money refunded. I will let anyone know the response as soon as I get it.
Update #2: Canceling my order officially took one day but I have to wait 10-21 days to get my money back (hopefully no delays there)
"We have taken note of your request for cancellation and have processed the same.
We sincerely apologise for the delays caused and have not charged you any cancellation charges. A full refund has been requested for your order.
Please note that it may take anywhere between 10-21 days for your refund to be processed. But we would like to assure you that we have done our part in the refund process and reversed the transaction.
We request you to treat this mail as a confirmation of the cancellation of your order XXXXXXXX.
In case you need any further assistance, please contact us and we would be happy to help.
Warm Regards
Notion Ink Support Team"
Same here, was going to stick with the adam but at this rate the xoom will be here first.
Sent from my SGH-T959 using XDA App
My thoughts exactly.
has this effected the 31st batch as well? Just wondering as I am was in the 29th
Yes this has effected 31st batch also. I am in 31 st batch and now it shows 14 feb 2011.
Atleast you people got emails from customer care. I got nothing..
Also bumped to 14th of Feb. Originally 9th Jan. 3rd delay.
BTW XDA "Notion INk Lpves you" so send them a rocket for the complete farce that this is turning into.
Rohan Shravan "nominee for Adroid person of the year" Sorry but NO NO NO!
He misinforms, delays, sends out smoke screens, let's loyal customers down and does not care about them at all. He is out to make a fast buck it seems and I think it's gonna bite him in the ass and NI will be bankrupt within a few months.
I wish there was some way you could transfer the order over to me.
He posted a few days ago about the broken screens and said there may be a delay. There isn't much NI can do about it. Its a small company, not motorola or htc. They're doing the best they can I'm sure, and they've made a few mistakes along they way.
I would be curious if someone priced these out to determine how much NI if making on them. I bet it isn't much considering how much they've invested. Its going to take them years to turn a profit.
I'm shocked they got the screen supplier to work through the new year.
PM me if you think they will transfer the order
Sent from my EVO using XDA App
Sirchuck,
My main problem is not the delay its the fact they had to know about this at least a week prior to when they wanted to ship them. Because it takes time to build and ship the devices. This shouldn't have been a shock to them they day after they were suppose to ship. And honestly as an upstart company you don't want you companys image to be of delays and a disheartened customer base. I work in IT and was hyping this product uptown my friends and coworks who really wanted to check it out. Now I have to tell them its been delayed again and I am trying to cancel my order. Think they will give this company a shot in the near future??
Sent from my DROIDX using Tapatalk
What do you want them to do?
Use the possibly damaged screens and ship on time? Sell out to Steve Jobs so you can order an Adamapple? Wait till you can buy it at Walmart, and be shipped in their thousands so they are like every other tablet?
Currently you are in the front of the line. Relax and enjoy it. Read. Learn. When it gets here you will be far more knowledgeable than if you had one in your hands right now.
Again, currently you are in the front of the line.
Hey John,
I am pretty relaxed at this point and really not upset the least. I just feel like at this point this is a company I don't personally want to do business with anymore. Assuming they cancel my pre-order, with out tons of aggravation at this point I will harbor them no ill will. And no I will not be going to go by an Ipad! lol's I dont know where you got that from. I will probably get a Xoom depending on how locked down (which most likely will be extremely locked down) it is or just hold off until I can get something from HTC.
And I 100% agree with you, if I were them I wouldn't have used damaged LCD's but they knew they weren't going to use damaged LCDs before today. Being someone who has now had his date pushed back 3 times I just feel that personally I deserved to know this before, not after my tablet was suppose to ship for the 3rd time. In fact if they had just said initially that the devices were going to ship in late February, I would have been ok with it.
And thanks for the advice but I always read an learn
jvward said:
I could of personally possibly believed this but honestly they had to know before the 30th of Jan one day after the units were suppose to ship and I cant but fell were all just being jerked around at this point. Also I find it funny that Rohan posted this on his blog this morning: "[30th Jan: Adam on its way, emails are being sent out]"
Update: Just sent notion ink support an email asking to have my pre-order canceled and my money refunded. I will let anyone know the response as soon as I get it.
Click to expand...
Click to collapse
Let us know what happens with your cancellation. I'm curious if they'll try to charge you the cancellation fee -- I'm tempted to cancel mine and pickup the Xoom. I was pretty stoked about the pixelQi, but the reviews so far sound like it's not worth the extra cash. Based on Motorola's history, it's pretty likely that their screen will be good quality.
Never thought for a second you would
get an iPad. I was saying, should they (NI) sell out to Steve for the Adamapple. A crude attempt at humor. I am a 5.31% fractionalist as well and wish I had the little begger right here, but not. I will read and learn until he lands.
The Pixel Qi is only worth the extra cash
if you plan to ever use it outdoors in the sun. I use one daily and it is wonderful. I live in Florida and will never have a portable device with out one. Is Adam the Pixel Qi device to own. Can't say that. Is Adam the only commercial production device right now with one. Can say that.
Updated my original post with some info about my cancellation.
Too bad, they're going for a premium on ebay too. May have been worthwhile to just resell it! But that's a hassle and probably not worth the hundred or two extra they're going for.
Sent from my EVO using XDA App
Sirchuk said:
Too bad, they're going for a premium on ebay too. May have been worthwhile to just resell it! But that's a hassle and probably not worth the hundred or two extra they're going for.
Sent from my EVO using XDA App
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Honestly I thought a lot about doing just that, and the reason I didn't is because I canceled due to my personal doubts on of the companies integrity. If I had sold the device at a premium on e-bay and I had the unfortunate luck of receiving a faulty unit or something else along those lines and then passed that unit onto someone else, I would of been kicking my self in the ass for doing it in the first place. For me I viewed canceling my pre-order as a cutting my losses move. Now all I have to hope for is I get my money back with out any further hassle.

Was Google Play efficient for N7 pre-orders?

I definitely want to pre-order the N4 as soon as possible, but I don't know how Google are with shipping etc.
Did they ship before release date? How fast was shipping and how much did it cost?
I want to make sure I get it quickly, otherwise I'm stuck with a backup phone for a while...
Tibbz96 said:
I definitely want to pre-order the N4 as soon as possible, but I don't know how Google are with shipping etc.
Did they ship before release date? How fast was shipping and how much did it cost?
I want to make sure I get it quickly, otherwise I'm stuck with a backup phone for a while...
Click to expand...
Click to collapse
They got shipped late, there was too few to satisfy demand and at one point they decided to send newly placed orders before earlier orders.
Delivery was a standard 2 working days think it was £9.99. They changed to overnight delivery due to the delays.
If you are brave here is the preorder shipping thread http://forum.xda-developers.com/showthread.php?t=1737556
Based on the nexus 7 preorder I'd advise against it.
Edit
Forgot there was also problems in the UK with incorrect delivery address on a lot of them.
Sent from my Nexus 7 using Tapatalk 2
gbroon said:
They got shipped late, there was too few to satisfy demand and at one point they decided to send newly placed orders before earlier orders.
Delivery was a standard 2 working days think it was £9.99. They changed to overnight delivery due to the delays.
If you are brave here is the preorder shipping thread http://forum.xda-developers.com/showthread.php?t=1737556
Based on the nexus 7 preorder I'd advise against it.
Sent from my Nexus 7 using Tapatalk 2
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Thanks. Do you think other retailers with have it available for pre-order?
Also on the subject, when they say "available for order" on the 13th, does that mean 12:01am?
I'm in California, and wouldn't mind staying up to get my order in :victory:
Not likely to have Preorder.
From what I understand, the actual release date is Nov 13. It doesn't look like google will be doing a preorder for this one. That said, the N7 preorder went well for me, I grabbed it early and got it on a friday, knew some others who didn't get theirs until after the weekend.
i did the pre order for the nexus 7 and it went pretty well over all. there was a bit of a delay due to high demand but i dont hold that against them. got mine when they said i would. in perfect condition and have no defects or problems.
Ordered my n7 on the first day of pre-orders, didnt recieve it for quite a while, people who ordered after me got it first. But it was worth the wait
Still not gunna stop me ordering this!
Waited about a month to get my Nexus 7 16GB, meanwhile all local stores had it in stock and I couldnt cancel. So, I wouldnt say they were very efficient.
If the N7 preorder was slow and delayed, I have to think that this one will be even worse, there's plenty of buzz for the phone.
intern said:
If the N7 preorder was slow and delayed, I have to think that this one will be even worse, there's plenty of buzz for the phone.
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Or maybe they learned their lesson and will handle it better?
Sent from my Nexus 7 using xda premium
zivan56 said:
Waited about a month to get my Nexus 7 16GB, meanwhile all local stores had it in stock and I couldnt cancel. So, I wouldnt say they were very efficient.
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Why couldn't you cancel the order?

[Q] When again

Anyone knows when our beloved N4 will be available again? Any official statement besides it is sold out? Surely I am not the only did not put my order through :crying:
rumor round up, Nov 15
1, some suggest to check in on Friday, confirmed by google + and some T Mo stores
2, google backorder mail suggests to give your F5 a 3-week vacation
3, email from google support says "soon" but do not know how soon
Nov 16
1, For those who want to order from Negri (http://negrielectronics.com/lg-e960-nexus-4-16gb-unlocked-black.html#.UKYW7IdQS3E), there is a coupon code you can use: 10offsite will take $10 off. Cheers!
2, reported by some threads: today several lucky ones were told that their phones are on the way as we speak, after receiving BO mail yesterday.
3, no word on when it will be available again for the rest of us...keep waiting
4, got a word from google support that the N4 will be in stock and the price will NOT be changed. This is to respond to some rumors saying play store will not sell it for a while, so the local electronic stores (not ebay) in different countries can gain some, because some will be forced to pay higher price. Certainly hope google keeps the promise to sell us N4 soon.
5, rumor has it that India will receive N4 on Nov 30. This might suggest when the 2nd wave comes!
Nov 18
New rumor: the 2nd batch comes in a few days!
Note again, it is just a rumor from a blog: Nexus 4…weeks away? “Days” according to Play Support
No one knows. Hell, we didn't even know when the thing went on sale yesterday. It was just a feeding frenzy!
No
No.
Edit: I managed to order a 16gb 1 minute after it became available here, but I really feel bad for you, man. On the bright side, early adopters are gonna get screwed with a lot of issues. Sorry, man. Hopefully it becomes available soon.
google play store plays us
maybe then we can just decide to sleep when we are tired and not to refresh the website any chance we get.
is this the official statement from google?
from google+: https://plus.google.com/u/0/+Nexus/posts/Bxd3fySCe28
"in coming weeks"
freeintruth said:
from google+: https://plus.google.com/u/0/+Nexus/posts/Bxd3fySCe28
"in coming weeks"
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I refuse to believe this.
UltimateGoblin said:
I refuse to believe this.
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Why?
We have just some 4-5 weeks to go until the end of the year, so "in coming weeks" could easily mean "mid/end January".
Quite possible if you think, that industry is currently scrambling to produce enough stock for Christmas and will be mostly idling afterwards. So google could use it to produce more N4s.
I just hope there will be plenty of stock eventually instead of all this selling out nonsense.
I was online and had the opportunity to buy the 8GB version but i was confused, i looked at the 16GB version and still said "Coming Soon" so i thought it hadn't gone on sale yet, little did i realise it had already been and gone :laugh:
So while i was waiting the 8GB version sold out too, gutted.
Might be reading too much into the Google+ Post but:
There’s been so much interest for the Nexus lineup that we’ve sold out of some of our initial stock in a few countries!
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draugaz said:
Why?
We have just some 4-5 weeks to go until the end of the year, so "in coming weeks" could easily mean "mid/end January".
Quite possible if you think, that industry is currently scrambling to produce enough stock for Christmas and will be mostly idling afterwards. So google could use it to produce more N4s.
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Click to collapse
I feel like Google would probably rather have it come out before the holidays than after lol...
I'll bet next restock will be either this month or next.
Probably somewhere near the end of December I think
Sent from my GT-I9100 using Tapatalk 2
draugaz said:
Why?
We have just some 4-5 weeks to go until the end of the year, so "in coming weeks" could easily mean "mid/end January".
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Click to collapse
If they sell the second batch in mid-january, this means making everyone wait 2 months.
2 months is a lot, especially if you have no guarantee that in 2 months' time stocks will be enough for everybody.
The problem with phones is that they age very quickly, and the sooner people get them, the more they are likely to keep them.
I, to conclude, really hope that we will see a second sale next week. Even if stock is going to be, if possible, even lower, it doesn't matter: angry people will stay angry, but we will have some more "lucky ones" which will have a new phone.
But this is just my opinion.
fatjivi said:
Probably somewhere near the end of December I think
Sent from my GT-I9100 using Tapatalk 2
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NGF Community :good:
Found you here as well..Whats up man
I've heard everything from them coming out this Thursday/Friday, all the way up to in one more month.
Spoke to a CSR today and they -of course- cant give out any days because they don't even know. "Being a guesser" the CSR said, "i would guess that it [a new batch of Nexus 4's] could come out the 21 to the 23 of the month ,that way they would be ready for Black Friday" he kept going, "but then again, it could take them until December, that's just my opinion. It all depends what the marketing team wants to do."
UltimateGoblin said:
If they sell the second batch in mid-january, this means making everyone wait 2 months.
2 months is a lot, especially if you have no guarantee that in 2 months' time stocks will be enough for everybody.
The problem with phones is that they age very quickly, and the sooner people get them, the more they are likely to keep them.
I, to conclude, really hope that we will see a second sale next week. Even if stock is going to be, if possible, even lower, it doesn't matter: angry people will stay angry, but we will have some more "lucky ones" which will have a new phone.
But this is just my opinion.
Click to expand...
Click to collapse
We get anywhere near mid-end of Jan and im passing, you've nailed it with the "tech moves too fast".
No way this will be the best hardware on the market at that point, only selling point is its a Nexus, which despite me being a fan wont swey my decision.
Stret
I just want ask to google, why the hell are so many Nexus 4 being sold on ebay, if i can't buy one in playstore?????
I unfortunately missed being able to buy N4
I imagine Google will have more stock in before Christmas, or they would lose out on quite a bit of $$.
I've heard they are supposed to have more in by Friday 8am (GMT)(or midnight PST) however cannot confirm this.
Sent from my LT26i using xda app-developers app
A fortnight at least
I am sure they have to do before international launch which is I guess is 29th or 30th by LG.

Not so Good News for Us

Per my chat this morning:
GeraldC: I have checked on the order details and I can see that yes, your current order is being back ordered. Due to the high demand of the device our inventory isn't able to suffice all order from activations and upgrades. The estimated delivery date is 6 weeks from the date the order was made.
You: wow, will it be better to get it from the store?
GeraldC: That depends on the available inventory on our store, you can head to the nearest store on your location to check if there's available one.
You: when are the stores supposed to get them?
GeraldC: Usually if a store runs out of stock, the estimated delivery date is 6 weeks as well since the device is ordered and coming straight from the manufacturer.
You: Do you know when the stores will begin to receive them?
GeraldC: As of now the information is not made available for us, it would be best if you head to the nearest store so that they can give you specific date based on the day when they have made an order for their inventory.
Take it for what it's worth...
when did you pre-order yours? Mine also says backorder but what's crazy is mine went from pending shipping to backorder.
When was your pre-order date?
---------- Post added at 07:37 AM ---------- Previous post was at 07:35 AM ----------
And what inspired your "chat"? Any indication on your online status that prompted you to call in or just curious?
My pre-order date was the 25th at like 7am.
I couldn't get the system to work the first couple days...didn't pre-order till the 27th... order says processing
Are you sure he/she wasnt talking about the iphone 6?
sic_lic1o1 said:
Are you sure he/she wasnt talking about the iphone 6?
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Yeah, was thinking the same.
Sent from my SM-N900T using XDA Free mobile app
csmits said:
Yeah, was thinking the same.
Sent from my SM-N900T using XDA Free mobile app
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Hope your right. I went to my local t mobile store on Saturday and the rep told me that my note 4 should be delivered on the 16th or 17th. He said he was pretty confident of that. Sidenote.. on my order status page under order history it does say backorder where it use to say pending shipping.....hopefully that's because it is not available yet.
I order mine by 9:06 am that day.
I doubt not many people would want a phone this big + its not an apple.
JDogg5281 said:
Hope your right. I went to my local t mobile store on Saturday and the rep told me that my note 4 should be delivered on the 16th or 17th. He said he was pretty confident of that. Sidenote.. on my order status page under order history it does say backorder where it use to say pending shipping.....hopefully that's because it is not available yet.
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Mine doesn't say backordered, but it really doesn't matter. Their whole system is messed up.
I preordered mine Sept. 27th. Then on Oct. 3rd my status went to being processed and on back order. That's when I did an online chat and I posted the results in the OP. This is for the Note 4.
so when do the stores actually get them? i want to get mine from a store and not online.
fcortes626 said:
so when do the stores actually get them? i want to get mine from a store and not online.
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Oct 17
Stores get them sometimes a full week before release dates. Sometimes they even do a "soft release" when they have it in stock but not on display. You have to know they have it in stock and request it though and there is no way to know that unless a rep tells you or you are in there asking every day.
I got my vibrant (sgs1) this way.... was in store looking to upgrade from my G1 to a g2... saw someone looking at a vibrant right next to me playing Avatar on it n I was like.. "ummmmmm, what phone is that?" Told it was a vibrant, not officially on sale till the next week but I could get it now if I requested it by name cause they had them in stock and were doing a "soft release".
nice thats next friday. hopefully they dont sell out.
same thing happened last year which is why I just go to the store...usually a small line, but you will get one (this is not the iphone)
their online system is whack
I pre ordered on the 24th, mine says "pending shipment"
Dumb, useless thread is dumb, useless.
DrexelDragon said:
Dumb, useless thread is dumb, useless.
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Dumb, useless comments are dumb, useless.
It is a mess.
Yea, I don't think I'm going to pre-order again in the future, this whole process does seem messy.
For my situation, I have a 4 Year Anniversary so I decided I'd get us a pair of Note 4s. I called the rep and one I was just going to order on my account and the other I was just paying outright for it. Well the rep couldn't process them both at the same time because it triggered some fraud warning. (Oh I was also ordering one of the WiFi calling routers). So after a bit of a hold she came back and said she would have to separate each item and buy them on separate days.
So that day I got the Black one ordered, the next day she called back and got the white one ordered, and finally the 3rd day she called back to order to the WiFi calling router. At that point everything looked great, all orders pending, I was a happy camper (though still wasn't liking the fact that it appears I would get it a couple days after release due to shipping, which after reading the posts here seems like that might be debatable and they might actually arrive early).
Well fast forward a couple days, I was checking the orders cause I'm crazy and impulsive like that and just noticed an update. On my Black N4 and Router they both say 'Pending' still. My White N4 however is now saying backorder! Having a bit of a freakout cause its an anniversary present and timing is critical. And to make matters worse, everyone I seem to talk to says something a bit different and so I've come to the conclusion that nobody really knows. Some say 'Oh our system just says that, but there will be plenty available' or 'I'm sure it will still be sent on time because we haven't had that many orders come in' to 'Oh, yes there has been a very high demand, maybe you can give the one that does make it and yours will just have to wait' or 'The system had a minor glitch and has now been corrected, because of this we now have an update on our stock and thus many orders have been changed accordingly'.
Sooooo yea. Here is keeping my fingers crossed, but just wanted to share that on my account I have two order and one says Pending and the other says Backorder.
Edit: Just to let you know this order process was on 9/24 (black one), 9/25 (white one), 9/26 (router).

Historically, when do samsung preorders ship?

I ordered a s7 edge through verizon but I have an issue with the delivery date. They are saying they should hit the stores March 11, but I will be in Texas for my Sister in laws wedding from March 9th until the 12th. So the issue is should I keep my delivery for my home in Colorado or have it sent to Texas.
Do the preorders usually go out early? I would think it would only be fair if people who pre-ordered to get it before people can get it at the stores.
Well for T-Mobile USA they sent the S6 a week early for some users. Verizon tends to be on the dot maybe a day early in most cases.
Anyone know how BestBuy handles pre-orders for online shipping?
IIRC, I pre-ordered the s6 edge last year from Verizon (online) and it came 1 day before the release date.
Follow my preorder thread in the discussion threads, I'll update it as soon as any news about early devices being shipped pops. Verified news, not he/she says.
Last year tmo sent devices a week early so I'd imagine the same again regardless.
Thanks for the input! I think I will just have it sent there in hopes that it will be there a little early. They can ship it to me if it gets there late. Man would that drive me crazy though.
I hate that you have to wait until you get your phone to sign up for the VR gear. They said they have limited supply. Since it is going to other countries and carriers first I should hope there will be some left if I get mine a day late or something. One of the main reasons I ordered it was for the VR gear and I would be super ticked if they ran out!
http://www.roadtovr.com/up-to-30000...ll-come-with-us-s7-pre-orders-starting-today/
I am a little bothered by this article saying there will only be 300,000 VR units given in the US. I wonder how many pre orders there will be. I think you receive a VR gear based off of what number you are in the pre order list, not whenever you happened to get your phone. If you get yours late, you might miss your shot. But the way they are advertising it makes it seem like nearly everyone will get one. I hope that is the case.
Dirtdawg57 said:
http://www.roadtovr.com/up-to-30000...ll-come-with-us-s7-pre-orders-starting-today/
I am a little bothered by this article saying there will only be 300,000 VR units given in the US. I wonder how many pre orders there will be. I think you receive a VR gear based off of what number you are in the pre order list, not whenever you happened to get your phone. If you get yours late, you might miss your shot. But the way they are advertising it makes it seem like nearly everyone will get one. I hope that is the case.
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I'm sure there will be a lot of cancellations if this is the case.
My AT&T preorder says shipping on the 7th to arrive on the 8th. Many sites are reporting preorders will be out 3 days early from the official launch on the 11th.
I just talked to 2 verizon reps and the first one said the phone should arrive on the 11th, and the other checked with her manager and said it would ship out on the eleventh and not arrive until the 14th. To me it makes no sense that the people who preordered will get there phone 2 days after the phone comes out in the store.
I am not throwing any fits because it is unfair, but this is a issue for me because I don't know where to have the phone shipped. And like my earlier post said, it seems that they are only giving out around 300,000 VR Gears, so if I am a couple days late getting it, I may lose my chance at getting the VR gear. ?
Dirtdawg57 said:
Thanks for the input! I think I will just have it sent there in hopes that it will be there a little early. They can ship it to me if it gets there late. Man would that drive me crazy though.
I hate that you have to wait until you get your phone to sign up for the VR gear. They said they have limited supply. Since it is going to other countries and carriers first I should hope there will be some left if I get mine a day late or something. One of the main reasons I ordered it was for the VR gear and I would be super ticked if they ran out!
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That's incorrect. You can input your invoice that you purchased a device starting March 3rd on Samsungs website, I forgot where I found this information but if I remember I'll link it
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Shoulon said:
That's incorrect. You can input your invoice that you purchased a device starting March 3rd on Samsungs website, I forgot where I found this information but if I remember I'll link it
Sent from my SM-T810 using Tapatalk
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Please do let me know! I keep hearing that you need your phone to do it. My receipt from Verizon does not have any info about the phone other than what it is, and the pre order number.
http://www.androidpolice.com/2016/0...ear-vr-with-purchase-of-galaxy-s7-or-s7-edge/
This makes it seem like you will need your phone. I sure hope there are plenty of VR units to go out to all the preorders. If not, there may be a lot of angry people.
Dirtdawg57 said:
Please do let me know! I keep hearing that you need your phone to do it. My receipt from Verizon does not have any info about the phone other than what it is, and the pre order number.
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Link is here: https://promos.samsungpromotions.com/GearVR
I pre-ordered from Best Buy so they will ship the VR with the phone. Also getting a free 64gb SD card.
My S6 edge was delivered on March 30th (T-Mobile), and (I think) the release date was somewhere around April 10th. So, don't be too surprised if you get a shipped confirmation email in the next week or so.
Also plan on getting mine through BestBuy. Seems like less of a hassle than waiting "4-6" weeks for the GearVR to come in.
That does sound nice, but I didn't really want to fork out 300 and be stuck in a contract. I might contact samsung and verizon and try to get some assurance that there will be enough to go around. Otherwise, I might cancel and hold out to see what the V10 sequel has in store.
Dirtdawg57 said:
That does sound nice, but I didn't really want to fork out 300 and be stuck in a contract. I might contact samsung and verizon and try to get some assurance that there will be enough to go around. Otherwise, I might cancel and hold out to see what the V10 sequel has in store.
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You can buy phones at BestBuy without a contract, that's what I'm doing.
shadow82x said:
You can buy phones at BestBuy without a contract, that's what I'm doing.
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You have to pay full price though right?
Shoulon said:
That's incorrect. You can input your invoice that you purchased a device starting March 3rd on Samsungs website, I forgot where I found this information but if I remember I'll link it
Sent from my SM-T810 using Tapatalk
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Dirtdawg57 said:
Please do let me know! I keep hearing that you need your phone to do it. My receipt from Verizon does not have any info about the phone other than what it is, and the pre order number.
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ericzhf said:
Link is here: https://promos.samsungpromotions.com/GearVR
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That link actually proves that you need the IMEI and WiFi address.
First, they mention in the text on that page that you need to fill out the form and submit a receipt. That doesn't say what info is required for the form so it does not suffice as a counter-example, nor any evidence that the receipt is the only information you need.
Secondly, that page provides a link to the actual terms and clicking through you can see that the section on submitting the claim explicitly lists the IMEI number (3.b.iii) and the WiFi MAC address (3.b.iv) in addition to the receipt.
So, IMEI and WiFI MAC are certainly required to claim the Gear VR...

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