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When I first got my TP2 the battery life was great. Then I started adding tons of applications and tweaks and then suddenly one day the battery started to go crazy, it would drain in under 4 hours, with absolutely nothing running.
I started trying to track down the culprit. One thing I noticed right away is that my data connection would come on randomly. I'd shut it down, then a little while later is was on again. I turned off all the automatic updates I could think if (email, weather, stock, Windows update). With data, BT, wifi all turned off, screen off, nothing running, the battery would get hot and every minute would lose a few more percent. The phone was at this point basically useless. Because task manager showed nothing running I figured the battery had gone bad, or horrors, some fault maybe in the TP2. I took it to TMobile and got a replacement.
On my new phone, battery life seemed OK again. So, I did my Resco restore but it didn't work because I had password protection on the phone when I did the backup (not the TMobile password, but the one before that you get during boot up), so on restore it wouldn't let me into the phone saying the password was invalid (apparently something I should have known. grrr, bad Resco!).
So, I manually reinstalled everything again, not thinking to do it one piece at a time because I thought my battery troubles were over. I was wrong. Once it was all loaded up again, the exact same battery sucking began, and the data connection coming on again.
One thing I had noticed is that if I turned off TF3D I could see the icon for ESET virus protection running (it doesn't show in task manager). I knew I'd installed it, but because the TouchFlo screen hid the icon I'd forgotten about it. So, I went to that and clicked 'update' wondering if it was automatically checking for updates and so accessing the internet. But 'update' just gave an error message. So I figured the anti-virus wasn't going to be much use to me until updates were working, so uninstalled the application. BAM! (c) Emeril, battery problems ended!
I did a little googling and saw a couple of other references to ESET and battery drain on other phones, so I think that's been the problem. I don't know if the problem was the software itself draining the battery in its normal state, or if it was maybe constantly trying to make an internet connection to check for updates (but because that feature wasn't working it just kept trying).
I'd like to point out that I am in no way maligning ESET, it's totally my fault: 1) they do not yet claim compatibility for the TP2 ( http://www.eset.com/products/mobileantivirus.php ), and 2) I picked up the .cab from a link from one of the phone forums (not sure where or how any more, I have loaded up so much stuff), not from the ESET web site, so I could well have an older or bad version. I thought the software was freeware, but looking on the site I see it's just a free 30 day trial, so it's quite possible I had a cracked version. Their official version may well work with no problems.
But I did want to post this warning in case anyone else runs into battery drain issues.
Hi Iam an official reseller for the Eset antivirus. Just installed a version on my phone, will report back if drains my battery. How quick did it drain. If any probs i will report back to eset, to get sorted. Could just be the patched version. Funny enough the very firts pc version i got was a pirated version. Liked it so much much i thought sod it and paid for it.
Let me know if you wish to purchase it I can do a bit of a forum discount for you. same goes for pc version.
Hi, thanks for helping to try to get this resolved. The software ran very fast and I think could become a valuable addition once the WM6 viruses become more prominent.
The drain was *rapid* I'd say from 100 to 0 in about 3 hours, so if you do have the same problem, you should know right away. Also, the battery got warm to extremely warm, I might even say hot to the point that it was getting uncomfortable to hold. That certainly leads me to believe there were possibly two problems. One being that the software was for some reason maybe running aggressively in the background. The other that it appears to have been trying to connect to the internet every so often. I'm not sure exactly how often, it seemed somewhat random, but I'd say at least every 15 minutes (I would keep turning off the data connection whenever I saw it running). So I don't know if these are one and the same problem (that the software was trying to update and that was the code that was going out of control). Now that I have the phone working well again, I can have the data on constantly without anywhere near the drain I was experiencing, so the data alone was probably only a minor part of the issue.
When I tried to 'update' I got an error (I can't remember what it said). Is this still the case with the current version? If not then I can assume I have an old version and maybe the battery issue is gone now.
If you like I'd be willing to dl the 30 day trial and see what the latest version does.
Several hours later no battery drain. The software should only update itself 1 a week by default and at most every 3 days if set. Download the trial give a whirl. PM me if you want to buy and I can get a cuople of quid off, same goes for pc based one. This is extended to anyone else aslo.
Don't use any antivirus program on your phone. I've tried several antivirus trials on several htc phones (s620, s710, touch pro) and they all showed extreme battery drain. Since then I've stood clear of any antivirus program on my phone.
Well nearly 24hrs later and no significant bettery drain. I even ran a couple of scans. There is no reason why an antivirus should drain a battery, otherwise no one would have them on laprops either. It was probably down to the pirated version you had.
Let me know if you have any probs.
I never used a pirated one, I only used trials (that's why I tried so many ).
Maybe it's a different story these days, might have to try one again some time...
This is not a troll posting. I swear...
I've had the AT&T flavored Nexus One since the day it was announced and I just can't suffer with it anymore. I'm running stock FRF91 with an unlocked bootloader. The only reason I unlocked the bootloader was so I could root and uninstall the apps that drained my battery or sucked resources that I never used - Twitter, Amazon-MP3, Genie-Widget, etc.
Pre-Froyo, it seemed pretty stable but the OS was very immature. Some things were just not well thought out. Activesync for example.
Post-Froyo: Turn on GPS, reboot. Talk on the phone for a long period of time, reboot. Charge the phone, reboot. Use Bluetooth, reboot. GPS is 100% useless now as after just a few minutes of use, the phone gets hot and reboots the phone. Hell, leave the phone in the sun in your car and it gets hot and reboots. Froyo offers some new features but some areas of the OS are still neglected and way behind where they should be. Can't move emails to a folder? Seriously? Can't undelete an email you accidentally deleted? That's just stupid. And there are a few other things that Windows Mobile had right for the last 10 years.
Yesterday alone, my phone rebooted several dozen times because I was trying to find a location with GPS and I was completely turned around with no idea where I was. I finally had to power off the phone, leave it off, and go ask someone at a gas station for directions. The phone reboots as soon as it gets hot and it appears everything makes the phone get hot.
Rip on Windows Mobile all you want, but I never once had a Windows Mobile device reboot on me and not do what it normally does. I'll throw CM6 on my N1 when it becomes final to see if things get better and I'll thrown on Gingerbread when that finally drops, but unless one of those solves the constant reboot issue, I'm done with Android. I've kept up with the Google forums and many, many, many people have the same issues I have so my N1 is obviously not an isolated case.
There are a lot of things I do like about Android so I'm not bashing Android. I like Android enough that if my phone didn't reboot constantly it'd be my primary platform moving forward.
/rant
-Mc
I've had my N1 since the day after they were released and it has never rebooted spontaneously. Your phone is a lemon.
Try calling HTC?
vzontini said:
I've had my N1 since the day after they were released and it has never rebooted spontaneously. Your phone is a lemon.
Click to expand...
Click to collapse
I agree, the only time my phone gets hot is when I leave it in my landscaping truck while I'm mowing, but I think any phone would have problems when it's 112 degrees outside and probably 140 in the truck.
Sounds like a bad phone. The only time my N1 rebooted was when I had an experimental rom on it.
Sounds like something is just borked, I use my phone all day it only reboots because I want to go into recovery.
Are yur using custom recovery? Wipe the cache and dalvik-cache.
Same as the above poster, mine never rebooted spontaneously even when hitting over 40C degrees. Only does so when I'm running some cutting-edge alpha kernels/ROMs, and then very rarely.
I was thinking it was specific to my device as well. I then googled "Nexus One overheating" and was overwhelmed by the number of people with the same issue. I also own over a dozen HTC devices, I've had ZERO problems with any of them. I've wiped my cache quite a few times. I've even wiped the phone and started fresh.
I've googled every specific issue I have had and found many others complaining about the same thing. Overheating/locking up the device when charging overnight - check. Rebooting/overheating when using GPS - check.
Lately, I've been uninstalling anything that runs in the background that isn't an essential part of the OS. Makes no difference. When I first got my N1, I used the GPS and Car Home app to drive an 8 hour trip. Not a single problem. The very first time I tried to use Car Home after going to Froyo it rebooted after just a few minutes and it's been that way since. I found MANY posts that confirmed this on Google's forums.
Personally, I think my device is fine. I suppose it's always possible that an app is causing the reboots. For example, the Weather Channel app is always running and that's not the most beautifully coded app I've ever seen...
Any suggestions, keep 'em coming. I'm not thrilled with Windows Mobile 7 yet.
Here's my installed apps (I love that program BTW). If you see anything as a possible suspect, let me know:
Adobe Flash Player 10.1 (v10.1.92.8)
andLess (v1.2.3)
Android Agenda Widget (v1.3.5)
AT&T myWireless Mobile (v6.0)
Audalyzer (v1.14)
Barcode Scanner (v3.4)
BlueRSS (v3.0.4)
Chrome to Phone (v2.0.0)
eBay (v1.1.2.3)
eBuddy (v1.8.1)
Ethereal Dialpad (v2.5.2)
FCC Test (v1.0.7)
Flashlight (v2)
FREEdi Video Download Helper (v1.3.1)
FrostWire (v0.3.7)
Google Translate (v1.1.1)
GPS Status (v3.2)
gStrings (v1.0.5)
HistoryEraser (v2.1.1)
HTC_IME mod (vv.27)
JScreenFix (v2.0)
Keyboard Calibration (v2.10)
Linda Manager (v1.5.12)
Listen (v1.1.3)
Log Collector (v1.1.0)
Music Junk (v3.0.4)
My Battery Status (v2.0.8)
MyAppsList (v1.4 BETA)
Network Info II (v0.3.4)
Note Pad (v1)
OSMonitor (v1.1.6)
Pandora (v1.3)
Penguin (v1.2.0)
RealCalc (v1.4.1)
Scanner Radio (v1.9.2)
Secrets (v1.9.2)
Shazam (v2.0.2-B70005)
Shopper (v1.12)
Solo Lite (v1.25)
Terminal Emulator (v1.0.12)
Tetronimo (v1.5.1)
The Weather Channel (v2.3.17)
Titanium Backup (v3.4.2)
Trapster (v1.6.3)
Tricorder (v5.11)
TTS Service Extended (v2.0)
Universal Androot (v1.5.3)
Voice Recorder (v2.0.7)
Wifi Analyzer (v2.4.8)
WiimoteController (v0.3b)
XDA (v1.2.1)
Device Summary
Device: HTC Nexus One
Android Version: 2.2
Build: FRF91
List Generated By: MyAppsList (market://search?q=com.boots.MyAppsList)
By the sound of it, it's not an app. The phone should be able to take a good amount of heat and not reboot - the only time I got it to reboot was under direct sunlight in a car, it was probably hitting 50 degrees Celsius. If yours reboots every time you do anything - it's time to nandroid, take out the battery and clean the battery contacts really well (on the battery and the phone, using alcohol), flash a bone stock FRF91 or something really close to it, try to repeat the things that made it reboot (shouldn't be very difficult), and if the reboots continue - then I'm sorry, but you have a lemon. And if they don't - change to your favorite ROM and start incrementally installing stuff in small packs, until your testing shows reboots again. Defining anything other than Google account (like Exchange account) is also considered "installing something".
E-Mail quirks are taken care of by E-Mail clients. Exchange server push might be draining the hell out of your battery and heating your phone, check the relevant thread. I really hope you find the problem in SW, but it doesn't look very much like it.
P.S. There are so many ways to get a WinMo phone stuck (my wife has one, I regularly practice using the reset button when doing something with the system) it's not even funny.
thanks for the tips. I'll give them a shot. I read in a couple different threads that HTC has been sending replacement batteries to those with overheating issues. I have a hard time believing it's the battery but what do I know?
One thing I forgot to add about WinMo, I soft reset my device every morning on the way to work. Just a habit I got into with Windows.
-Mc
Yeah sounds like you got a faulty device. If the above suggestions don't work, call HTC and they should do a swap for you
went to the Google "Device Troubleshooter" support page: http://google.com/support/android/bin/answer.py?hl=en&answer=185837
Step 1: What are you having an issue with?
selected: A hardware problem I'm having with the Nexus One
Step 2: A hardware problem i’m having with the Nexus One
selected: My device overheats
Then it said this:
It is normal for your phone to get warm after an extended period of continual usage, such as a long phone conversation. If your phone becomes so warm that you cannot hold it comfortably, please try removing the battery and waiting until the phone cools off before replacing it.
If your phone overheats to the point of shutting itself off repeatedly, there may be a hardware defect with your phone's battery. Please visit our warranty information page.
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Click to collapse
So I called support (open 7 days a week - nice) and they are shipping out a new battery tomorrow and if that doesn't work, I'll send it in for repair. Didn't want to replace it because it was engraved.
I really hope this fixes it. I do like Android and I love the community work. iOS blows and Windows Mobile 7 just doesn't have me wanting one.
I'll update this thread when the new battery arrives and if necessary, after the repair work...
I used to have the same problem, but i don't think it was rom specific for me. I had a black case on my phone and my car mount was a black universal one mounted on my windshield. I would use GPS nav and play music at the same time and sometimes make phone calls and it would reboot pretty frequently. Through SetCPU i noticed that the temp was somewhere between 45-50degrees C. only way i was able to use my phone was to remove the battery and stick it in my AC vent along with the phone itself.
So since then i got myself a AC mounted carmount and no longer use my case and its been fine ever since. When ever it gets hot in my car i usually have AC on and the phoen gets cooled by it also. Average temp was around 15-18degrees C while i was using GPS/Music/Calls.
lulz, sounds like your phone had a hardware issue if it was rebooting all the time like that.
I have had my phone on for literally weeks at a time with out a reboot. Android is rock solid stable.
Way to not get your issue fixed and go back to a dead mobile OS that was never developed properly in the first place. Good luck with that champ.
My phone could stab me in the balls all day long and I still wouldn't revert to the current winmo.
McHale said:
This is not a troll posting. I swear...
I've had the AT&T flavored Nexus One since the day it was announced and I just can't suffer with it anymore. I'm running stock FRF91 with an unlocked bootloader. The only reason I unlocked the bootloader was so I could root and uninstall the apps that drained my battery or sucked resources that I never used - Twitter, Amazon-MP3, Genie-Widget, etc.
Pre-Froyo, it seemed pretty stable but the OS was very immature. Some things were just not well thought out. Activesync for example.
Post-Froyo: Turn on GPS, reboot. Talk on the phone for a long period of time, reboot. Charge the phone, reboot. Use Bluetooth, reboot. GPS is 100% useless now as after just a few minutes of use, the phone gets hot and reboots the phone. Hell, leave the phone in the sun in your car and it gets hot and reboots. Froyo offers some new features but some areas of the OS are still neglected and way behind where they should be. Can't move emails to a folder? Seriously? Can't undelete an email you accidentally deleted? That's just stupid. And there are a few other things that Windows Mobile had right for the last 10 years.
Yesterday alone, my phone rebooted several dozen times because I was trying to find a location with GPS and I was completely turned around with no idea where I was. I finally had to power off the phone, leave it off, and go ask someone at a gas station for directions. The phone reboots as soon as it gets hot and it appears everything makes the phone get hot.
Rip on Windows Mobile all you want, but I never once had a Windows Mobile device reboot on me and not do what it normally does. I'll throw CM6 on my N1 when it becomes final to see if things get better and I'll thrown on Gingerbread when that finally drops, but unless one of those solves the constant reboot issue, I'm done with Android. I've kept up with the Google forums and many, many, many people have the same issues I have so my N1 is obviously not an isolated case.
There are a lot of things I do like about Android so I'm not bashing Android. I like Android enough that if my phone didn't reboot constantly it'd be my primary platform moving forward.
/rant
-Mc
Click to expand...
Click to collapse
Your phone is defective. I've NEVER experienced a spontaneous reboot.
uansari1 said:
Your phone is defective. I've NEVER experienced a spontaneous reboot.
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Click to collapse
Same here** (only when I played with different kernels )
GldRush98 said:
Way to not get your issue fixed and go back to a dead mobile OS that was never developed properly in the first place. Good luck with that champ.
Click to expand...
Click to collapse
you're not much of a reader, are you?
JCopernicus said:
My phone could stab me in the balls all day long and I still wouldn't revert to the current winmo.
Click to expand...
Click to collapse
Fact: Windows Mobile still does several things much better than Android. And those things are important to me on my primary device.
I get what you're saying though. Despite a few issues, Android is dominating everything in it's wake. But instead of Android spending so much time with new flashy features, they should focus their attention getting the basics right first. Their contact and email handling B L O W S. How about proper email folder handling and a basic undelete function...
I agree with the rest. To be honest, I didn't get my Nexus new, it has had two users before me. It came with Cyanogen Mod, and to be honest I find it gives better battery life and performance compared to the stock OS. If I were you I'd try it out once you get the Nexus back.
I use ROM manager to download and install ROMs, give it a try.
I have searched through XDA and read all the threads regarding the 'suspend process' issue. The specific issue is outlined in Issue # 11126 on the Google Code/Android project home...
http://code.google.com/p/android/issues/detail?id=11126
I am trying to get to the bottom of this, as best as possible. For all intents and purposes, this really appears to be a mystery. Ultimately, it appears as though there is (currently) absolutely no specific reason a to why 'suspend' runs wild until the device is rebooted.
My question is (I know we can all only speculate):
Is there any chance that this could be Google account-specific?
The reason I ask is, I've been doing some "testing," just to try and make sense of this for myself. Here is what I've done/come across thus far...
- My fiancee's first MT4G was a black one manufactured in Taiwan. It had the inferior LCD-SH-C2 screen. Her battery was draining VERY quickly - i.e. before noon, without using the phone for much else other than texting.
- I enabled USB Debugging for her, to "rule out" the init process issue.
- Even though she only had Handcent, Facebook and Angry Birds installed, I removed all of them, leaving only Watchdog.
- I factory reset her phone, twice.
- For all of the above, the device was not rooted. I have since rooted her phone via the steps in this thread.
I'm in the process of creating a new Gmail account for her, exporting ONLY her contacts and then using that account for her new MT4G (Plum) that's scheduled to arrive today. I'm actually thinking of NOT using her new Gmail account at first though, so I can use her original Google account on this new, clean device and see if the suspend issue persists.
I might just be wasting my time, but I enjoy doing this and I don't think it's a complete waste to try and find SOME constant here. Am I nuts for thinking it's tied to the Google account? The Google account seems to be a black box of sorts. There is more than just contacts, apps and settings, yet there is no "window" into everything else that comes down - e.g. I can't log in to Gmail and "configure" it to not restore her wallpaper or WiFi settings. So that's why I say it's a black box of sorts, since it's doing more in the background than we have control over.
Nothing is truly random, at least not in the context of Android and the hardware affected. There has to be some reason why users of various devices, either do or do not experience this issue. Whether it's a specific action or the something that differs between one person's action vs. another person's, there has to be SOMETHING that's triggering this on her device, yet never triggers it on mine. I guess I'm just trying to flush everything out and hope that discussing it will help rule out/rule specific variables.
Let me know what you find. This is driving me crazy! I charge my phone at night, so when I head to work it's at 100%. By the time I'm heading home (4-430pm)... the phone is around 15% battery.
Watchdog tells me suspend ranges from 5%-49% at any given time. I've never had suspend drop below 5% except on fresh reboot. I've noticed, though, after a reboot that the suspend process will slowly work its way back up to using lots of CPU cycles (it starts at, say, .2%, then 10 minutes later its 3%... 30 minutes later its 5%... an hour later its 9%). Battery just gets hotter and hotter due to this.
I'll be checking back to see what you find! Thanks!
mwelliott said:
Let me know what you find. This is driving me crazy! I charge my phone at night, so when I head to work it's at 100%. By the time I'm heading home (4-430pm)... the phone is around 15% battery.
Watchdog tells me suspend ranges from 5%-49% at any given time. I've never had suspend drop below 5% except on fresh reboot. I've noticed, though, after a reboot that the suspend process will slowly work its way back up to using lots of CPU cycles (it starts at, say, .2%, then 10 minutes later its 3%... 30 minutes later its 5%... an hour later its 9%). Battery just gets hotter and hotter due to this.
I'll be checking back to see what you find! Thanks!
Click to expand...
Click to collapse
According to XDA and Issue #11126, you're not alone.
What's really bugging me is that neither my first MT4G, nor its 1st replacement or its 2nd replacement, have ever done this. My fiancee's first phone did this. She is now using my 2nd replacement while she waits for hers to arrive (today). So a device that never exhibited this issue, over the course of at least a week of normal-for-me use, started exhibiting this issue for my fiancee maybe a day or so after using the phone.
I thought I had "solved" it when I didn't see it crop up the first day she used my replacement phone. She was quick to let me know I was incorrect.
So I've got serious pressure here - all of my MT4G's haven't exhibited the out of control 'suspend process' issue while I was using the devices, but with her, it does. <queue the jokes>
We own our own business, so we're in the same room all day long while we use our phones. I was the first to tell her, "it's something you're doing." I'm only repeating myself by saying that I blamed it on an app she installed or something she "did" to cause it. After factory resetting, what...2, 3 times...I'm starting to forget; after checking the apps that are installed (and removing all of them); after verifying every setting from USB Debugging, screen brightness, account sync, etc. I seem to at least be able to say, "every single setting, shortcut, widget, app or usage pattern, does not produce the issue on any device I have used with my Google account, whereas it does with my fiancee."
That's the most difficult part to get absolute - the usage pattern. She's doing such basic things though, but I know that even the slightest of difference can produce different results.
I will most certainly report my results, futile or not.
The only common denominator I've noticed so far is that it only affects Sense UI devices.
Chadastrophic said:
The only common denominator I've noticed so far is that it only affects Sense UI devices.
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Click to collapse
That seems to be the constant, to a degree. I'm seeing people state that they're having this issue on anything from the Samsung Galaxy S (i9000) to a Nexus running Cyanogen 6.1. That's people stating it though, so I'm not sure if they're actually experiencing the same issue or not.
I am biting my tongue, but I think I found another common denominator...I am going to post back in a coupla days once I've seen it last for this entire week.
hi,
i'm running cyanogenmod 6.1 on a desire hd and have been experiencing the suspend process problem exactly as described in this thread a nubmer of times now over the last week. so its definately not limited to devices running sense.
the only circumstances this behavior hasnt shown is when running 2g only with all other sorts of communications and sync off
zero_oli said:
hi,
i'm running cyanogenmod 6.1 on a desire hd and have been experiencing the suspend process problem exactly as described in this thread a nubmer of times now over the last week. so its definately not limited to devices running sense.
the only circumstances this behavior hasnt shown is when running 2g only with all other sorts of communications and sync off
Click to expand...
Click to collapse
Yeah, it didn't seem 100% related to devices running Sense, so thanks for posting back to this.
My fiancee was experiencing this across her first two MT4G devices and has yet to experience the issue on her third and final MT4G. I want to see it run the rest of the week though before I share, but the issue did pop-up for her pretty much within 24-48 hours on her first two MT4G's.
Shlongwoodian: I have been following your posts as the "suspend" process has been affecting me since I received my phone the first day available. However, I am reluctant to send for a replacement as all else is great on the unit I have and there seems no gaurantee that a new phone fixes this issue.
I have tried Tmo and HTC and both seem clueless; therefore, I appreciate your research and look forward to any "fix" short of waiting for Gingerbread.
Anyone have any wisdom to pass on? This issue is driving me crazy! I've noticed it most on my black MT4G (w/the good screen) after browsing the web, youtube or using the media player. My wife's red MT4G (w/the inferior screen) has had no issues and her battery is amazing! The first day she got her phone her battery lasted 24 hours without even conditioning it! Granted she doesn't use it like I do mine, but it is still a huge difference. When this issue comes up on mine, I'm dead within 3-4 hours. I have Watchdog set so when it alerts me I just soft reset. That clears it up until it decides to come back at random intervals. It usually doesn't come back until I open the browser, etc. With as much as I use my phone (I am constantly on the road), it becomes a major pain to have to constantly monitor battery life. Any help is greatly appreciated!!!
Man, I am sorry to report that I gots nothin'. Ok, here was my original theory...
I was speculating that "something" inside the Google/Gmail account was the cause. My reasoning being, essentially, your info is stored in a database. When you get an Android device, that online database is synced locally with the phone's database. We each have different databases and there is more than just your apps, Market links, contacts, etc. I never exhibited the /suspend issue on phones that she experienced the /suspend issue on. I figured it was database-specific.
If a table contains a value, or rather, does not contain a specific value (or if columns are missing, etc.), it can cause an application to respond in a negative way. Sometimes, this causes an error to bubble up in an application. Other times, it doesn't. In my experience, I've seen much more subtle issues in databases, that don't cause errors or a crash, but instead just cause "undesirable results."
When my fiancee got her final, good replacement Plum Glacier, we started with a completely new Google account. We thought we nailed it, when a handful of days passed without seeing /suspend get out of control, leading to Android System and/or OS sucking down battery life. I think it was nearly a week into it and one day while she was out, she realized she lost battery life really quickly - i.e. left the house with 90% and by the time she got to the store, shopped for a bit and looked, her phone was down to like 30-40%. She knows how to check for /suspend and it was, of course, back.
It's still not something that can be completely ruled out, since it's not a very air-tight test. There could be something about my Google account (which I've had pretty much since Gmail beta was available) that's keeping me (and others like me) from getting it or that idea could be crap.
For some reason, I have never, ever seen this happen on my Glacier(s) running stock 2.2.1. Phones that I never saw the issue on, she saw the issue on. There is so much speculation around it, but it just seems like "some people" don't experience it and "some people" do. It's all over different devices, different skill levels, etc. No apps, same apps, whatever and it happens to some but not others.
Sorry to get anyone's hopes up. I'll keep looking for differences/similarities though and if I find anything at all I'll - or if anyone else finds anything, no matter how ridiculous it sounds (yes, we've tested the 'rock' and it doesn't appear to suffer from the /suspend issue) - post it here.
Thanks for trying! It was a good theory. So . . . now what? Is there any way to get this ranked higher with Google, HTC, etc. to get more people working on it? It is really driving me nuts! It mainly happens after I use the web browser, then put the phone on standby for some reason. I can't even use the browser any more without needing to reboot it to save battery life. There is another thread, but specifically for the Evo and I think one for the Nexus one, all with the same problem. What if a new thread were started that is not device specific? That way we can get more people to star it and maybe Google or whoever will pay more attention to it! I would hate to think that we are stuck with this problem until when and if we get upgraded to 2.3. I would suggest rooting and flashing a new ROM, but even those with custom ROM's are having the same problem, so that's not going to help. Thoughts???
jpiano said:
It mainly happens after I use the web browser, then put the phone on standby for some reason.
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Click to collapse
It truly is a mystery to this day. I've seen people say, "it happened right after I installed Handcent" or "it happens as soon as I do..." No one has come up with any concrete evidence thus far.
My fiancee has Handcent, I have Handcent. I used Handcent heavily, never had an issue. She stopped using Handcent - still has the issue. We've gotten so granular in our troubleshooting, we're literally tracking every step. LOL i.e. I pressed the trackpad to wake the phone, once; I unlocked the phone, I swiped my thumb once to view my Watchdog Widget on the screen to the left of my homescreen, etc., etc., etc.
So, for now, we just wait? My phone (and all previous phones) have been just fine. My fiancee however...yeah, I'm trying to find a fix pretty quickly.
One common theme that I've seen with this issue is that it only happens after I put the phone to sleep. I have never seen it crop up while actually using the phone. Maybe we're going about it the wrong way in trying to identify an app, etc that's causing the problem... perhaps it is simply the code involved in putting the phone to sleep and that's why there hasn't been any consistency with what one does to make it appear. In your experience, have you ever seen or heard of it showing up while the phone is being used? Perhaps it's just on mine that it works that way, but I thought it was worth mentioning. I know nothing about code or how android works so please forgive the noob comment if this is an obvious one. Merry Christmas!
I've got this problem big time. Returned my first phone because I thought it was the phone. First few days were good but lately its back and as bad as ever. First thoughts were angry birds twitter or wifi but I have no idea. If I can't figure this out I might have to sell this phone.
I will try to post some more thoughts. I think you're onto some good ideas here.
Sent from my HTC Glacier using XDA App
(Re-posting from the developer's Google blog where others are following this issue): Interesting about using the phone without a Google account. Not sure if this is relevant or not, but I've noticed something else with consistency. Granted I wasn't able to document the behavior through system panel at the time, but this has consistently happened. When suspend goes crazy, I can get it to stop simply by charging the phone! Even if I charge the phone for a few seconds, then unplug, it stays dormant without having to reboot. Noob speaking here but perhaps the part of android that actually logs the battery usage is suspending when the phone goes to sleep? When it us charging, this log is reset and clears the process from running. If this is even possible, then could someone write an app that clears this system log? Maybe by mimicking what happens when the phone is charging, we can at least temporarily clear the issue without the need tovl reboot? Again, I know nothing about all this so sorry if this is all irrelevant. Just sharing what I've noticed to be consistent. Thoughts??
Also, I saw on another xda blog (http://forum.xda-developers.com/showthread.php?t=870557&page=2) that someone linked this issue to a corrupt photo on the sd card. After formatting the card and restoring some files, says the issue has not returned!
jpiano said:
Also, I saw on another xda blog (http://forum.xda-developers.com/showthread.php?t=870557&page=2) that someone linked this issue to a corrupt photo on the sd card. After formatting the card and restoring some files, says the issue has not returned!
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Click to collapse
I wonder if you're on to something with the SD card. I've been thinking I haven't seen the suspend issue return on my phone in quite a while. I just realized that the only thing I've really changed is installed a new 16 gb SD card. Since then, no suspend process problems. For those who are having the problem still, I wonder if removing or formatting their cards would show any improvement? Worth a shot if at least to eliminate another possible factor.
Sent from my HTC Glacier using XDA App
That's cool that this thread is flushing out other ideas and possible variables. I like the idea of connecting it to the charger for a couple of seconds, but my fiancee is so used to just rebooting her phone each morning and sometimes again by mid-day, that it's easier for her to do just that.
jpiano said:
Even if I charge the phone for a few seconds, then unplug, it stays dormant without having to reboot.
Also, I saw on another xda blog (http://forum.xda-developers.com/showthread.php?t=870557&page=2) that someone linked this issue to a corrupt photo on the sd card. After formatting the card and restoring some files, says the issue has not returned!
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Click to collapse
I like the microSD Card notion. This is such a weird issue, that it's so easily associated with other items - e.g. applications, usage patterns, etc. This seems feasible though, but the only way to know for sure is to reproduce it. My fiancee experiences the suspend issue daily, if she doesn't reboot regularly. So, I should be able to take her microSD card and use it in my phone and get the suspend issue. I don't want to 'muddy' up by swapping microSD cards, so I'll try reformatting her card and see if that makes any difference. She usually sees the issue within 24-48 hours of a fresh boot, so it shouldn't be long before we see if that fixes it or not. I can check the card for errors, etc. as well.
werk said:
I just realized that the only thing I've really changed is installed a new 16 gb SD card. Since then, no suspend process problems.
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Click to collapse
I'll be upgrading to a 16 GB Class 10 soon, so I can give her my Samsung if need be. I'd really like to see if this is it though. It would explain the "some people get it and some people don't" pattern.
I also noticed that the minute I plug the phone in the problem goes away. Not sure why, just confirming it happens to me too. I also should note that when I returned my phone, they popped my old SD card into my new phone. So if there is an SD card issue with a corupt file/photo that could be something as well. I wonder woody if your girlfriends phone has had the same SD card after how many times did you say you traded it in? BTW, a side note, how did you exchange it so many times? After I took mine back to the store on day 14 they told me I wasn't able to exchange it again.
I do have a 16GB SD card but just haven't had time to install it. Wanted to double check which things I need on the new one from the old one, but it might be a good way to test this issue. Let me know some ideas before I swap the cards and maybe I can help test this.
Also, one more thing, what is the app you're using to log stuff? I'm just using Watchdog Lite right now.
I've got to figure this out or this is a dealbreaker for me. I have waited 3 years to upgrade phones, first time on Android, really wanted iPhone but wanted to stick with month to month from TMob. If this continues I think I will move to Windows Phone 7 or iPhone if I have to, but I really like this phone when the battery is not draining like a leech.
Thanks.
werk,
Just wondering what process you went through when you upgraded SD cards. Did you copy any files over to the new one or just start blank?
Thanks.
royhobbs said:
werk,
Just wondering what process you went through when you upgraded SD cards. Did you copy any files over to the new one or just start blank?
Thanks.
Click to expand...
Click to collapse
Just straight copied the existing files over from the old card to new one (new one in phone connected via USB, old card in SD adapter in my laptops SD card slot). I think some Angry Birds files didn't make it due to long paths, but reinstalled it and no problems since then.
For about 2 months since I have owned this phone it has given me nothing but crap. I always kept my G1 in my pocket and I always dropped it, even had it in water 3 times! (never had any problems) The G2 however if I kept it in my pocket, dropped it, or open/closed the keyboard repeatedly the phone would shutoff! Very Very disappointed at first. I missed many calls and text messages.
So How come NOW I can drop it, open/close the keyboard repeatedly, and keep it in my pocket without it shutting off?
I did a little investigating of the battery and contact points on this phone, it turns out that there is room for play with my battery. SO every so often the contacts would lose connection with the battery!
TO fix this I put a small piece of folded paper along the top edge of the battery opposite of the contact point to the phone, it made a more secure and snug fit to the contact points.
The battery does get Hot so I do not recommend this as a permanent fix as it is now a small fire hazard.
BUT, to this day I have had ZERO problems.
I am sooooo now with my G2 any questions or other comments please leave them below.
CYANOGENMOD 7 RC1
Class 10 4gb microSd
1500MAH battery
Hard rubberized black graphic case
Talk about going backward! I remember the old nokia 5160s that everyone and their brother had folded up paper in the batteries about 10 years ago! LOL
SySfS
Meh... I don't think anyone else has this problem. If they did then they probably exchanged it.
Sent from my T-Mobile G2 running Cyanogenmod.
I have this problem.
I can't exchange it because I bought the phone on ebay.
If you search through the threads and on google, quite a few people experience this random freeze / shutdown where you have to do a battery pull.
I've tried flashing different roms, using only basic apps etc...
I don't think it's software related anymore, and if it is, it's too hard to diagnose. Many suggestions have been made, micro sd card slot, battery connections, software, weird app, different rom... I haven't tried removing SD card yet and my battery connection seems ok, it's pretty tight in there...
Don't know what the problem is and I wish someone could figure it out as it's frustrating to drop too much $$$ on a phone and have it act this way.
Random Reboots
I have a similar problem with my G2. It randomly reboots when its siting stationary on my desk or in my car.
This problem is made stranger though because it NEVER does this while I'm using it!! If I have it playing Pandora or Youtube - no reboots. But, like clockwork, if turn off the screen and set it on my desk, reboot... never fails... it will reboot 2 or 3 times then seems to be ok for a little while. Very annoying because I can't make or receive calls while its doing this.
Like others I've read plenty of posts on this but no working fix I can find. Some people say they returned their phone 2 or 3 times and still have the same issue. Some people say its related to signal strength but it does this will full bars or no bars.
I've tried custom Roms: CM6.1.1, CM7-RC1, & Virtuous 1.0.1 and the problem remains.
Does anyone know how to fix this? This is the only negative about an otherwise HOT little phone.
At least yours reboots! A lot of others just freeze (like mine)! And then you don't even know it.
I'm trying out another theory... Installed CM6 a few days ago. Had the same problem.
But I just started OC using CPU Tuner and the stock CM6 Kernel., the lowest option I have for clock speed is 700 something for some reason, so I just used that. So far, 36h, hasn't done it. I THINK, it might be related to the phone not getting enough juice for some odd reason - even on stock, so when you OC it and set a higher clock speed for idle, it might help. NOT sure yet but testing. Will post up if it "fixes" the problem for me.
My G2 was randomly shutting off a lot, usually right after I stuck it in my pocket. The solution? I exchanged it. The new one never does that XD
Possible fix for random reboot
I think I may have found a working fix for my random reboots. Credit goes to the OP.
I installed the Pershoot kernel and since then I haven't had a reboot and up until now it has rebooted like clockwork.
I'll see how it goes.
I had this problem while using the Red ChiChi/EVO batteries, but I believe my problem to be with the back cover. I might have dropped it and the cover got slightly tweaked, or perhaps it was the chichi battery, as it wasn't exactly a perfect fit. If a certain spot on it gets touched or pushed in, the battery loses contact with the pins and kills the phone. I have to pull the battery and let it set for a minute b4 putting it back in and powering up.
I used the same method, with a piece of folded paper on top for a while.
Perhaps its a different problem than the OP, but this only happened with my ChiChi batteries. With stock battery, it always seemed to be a good enough fit, and the corners kept it in place.
I ended up buying an extra stock battery for around $20, and now I carry 2 Stock batteries at all times.
Solution finally?!
I think I found the solution for my phone:
set OC profiles so the phone doesn't go below a certain mhz threshold.
On CM6 stock with CPU Tuner, it defaults to 700mhz lowest. Did not notice any increase in battery drain.
Uptime - 70 hours. Finally fixed!
//UPDATE: I did experience a freeze around the 100 hour mark, but so far that's the only one in the last week or so. In any case, it's doing MUCH better than before...
//OK I lied it still does it but so far just once or twice a week. Better than once a day.
So far there are apparently three problems/solutions:
- Micro SD slot loose connection / improper close - Check micro SD card slot
- Idle voltage too low, freezes phone / use OC kernel and set screen off speed higher
- Bad battery connection / manually fix
After many tries and diagnosing I think one issue is that on stock settings, the idle / screen off profile is set too low, which can freeze the phone (although I did have it freeze once while I was actively texting... not sure why). But 99% of the time it happened with the screen off. Hopefully it doesn't happen again, will keep phone on to see, but I don't remember it going more than 48h without freezing lately.
I have tried the following which did NOT fix the issue for me:
Micro SD check
Uninstall programs (skype, launcher pro, various others)
Revert to "stock"
CM6 "stock"
Checked Battery
Used stock battery / China battery
All those solutions still led to the random freeze / battery pull situation, but could potentially work for you.
2 G2's did the same thing. T-Mobile states known problem. After 14-hour shut down pulled mSDHC card and Sim and replaced battery which was drained in the off-state.
Solved problem and bought a Nokia N8.
Customer Service at T-Mobile and HTC is totally unconnected and unresponsive. Their answer wait for the FOTA.
Hope they don't send it to my Symbian ^3 jewel!
Was Shutting down multiple times a day - FIXED!
Hey Guys,
I've purchased my G2 from ebay so was not able to return it. So I've been trying to fix this problem for ever.
I have not found anything that works until now (knock on wood).
I installed the Cyanogenmod (cm_vision_full-32.zip) and updated my older CM version. The phone has not shutdown once in 4 days, which is a first.
Note: my GPS does not work with this version. I'm about to try a clean wipe to see if it will activate. I'm guessing however that the shutdown issue is 100% tied to the GPS so if I'm successful the problem will return. If a wipe does not work I'll try new radios.
I'll update any progress.
-Pappi23
lost800 said:
I have this problem.
I can't exchange it because I bought the phone on ebay.
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Click to collapse
Caveat emptor.
I know. Live in Canada and only way to get the phone.
Me too, although my phone is at uptime: 211 hours right now
CM6 with cpu tuner with the settings posted above... basically make sure it never underclocks below 700 mhz.
I'm not sure if it's my device or an OS update or what. For whatever reason, apps just don't seem to be able to stay running in the background on my OP5. Doesn't matter what kind of app it is, but whenever I to switch to it using the recent's list or pressing the icon, they almost always seem to start up as if they haven't been opened yet. It seems to be getting worse as time goes by. I'm running the lastest OS version and have also factory reset my phone as well as removed a bunch of unused apps and photos.
The thing is my first device didn't have this problem. But I had a hardware issue and my phone was replaced. But about the same time I got my replacement phone, I also had a major OS upgrade occur. So I'm not sure if my replacement device has some sort of defect, or it's just a normal thing that happens now.
Also, on top of apps always starting up from scratch every single time no matter how long it's been since I just used them; now I'm finding apps disappearing from my recently used list! WTF is going on???
I have all optimizations disabled as much as I can, I've deleted a ton of apps and photos to make sure I'm not running out of memory. Yet this phone is still acting very weirdly.
I've searched and used some "memory testers" that I've found in the Play store and they say everything is fine. But I'm not confident they are actually testing the memory or system properly.
Help please!!
ned4spd8874 said:
I'm not sure if it's my device or an OS update or what. For whatever reason, apps just don't seem to be able to stay running in the background on my OP5. Doesn't matter what kind of app it is, but whenever I to switch to it using the recent's list or pressing the icon, they almost always seem to start up as if they haven't been opened yet. It seems to be getting worse as time goes by. I'm running the lastest OS version and have also factory reset my phone as well as removed a bunch of unused apps and photos.
The thing is my first device didn't have this problem. But I had a hardware issue and my phone was replaced. But about the same time I got my replacement phone, I also had a major OS upgrade occur. So I'm not sure if my replacement device has some sort of defect, or it's just a normal thing that happens now.
Also, on top of apps always starting up from scratch every single time no matter how long it's been since I just used them; now I'm finding apps disappearing from my recently used list! WTF is going on???
I have all optimizations disabled as much as I can, I've deleted a ton of apps and photos to make sure I'm not running out of memory. Yet this phone is still acting very weirdly.
I've searched and used some "memory testers" that I've found in the Play store and they say everything is fine. But I'm not confident they are actually testing the memory or system properly.
Help please!!
Click to expand...
Click to collapse
Please read ahead several posts from here https://forum.xda-developers.com/on...xygenos-4-5-2-7-1-1-ota-t3627003/post78727896
strongst said:
Please read ahead several posts from here https://forum.xda-developers.com/on...xygenos-4-5-2-7-1-1-ota-t3627003/post78727896
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Click to collapse
But I have been having these issues for the better part of a year, well before I got the Pie update. Granted, Pie has made it much worse, but it's been going on for a very long time now. And it seems to be getting much worse as time goes by.
ned4spd8874 said:
I'm not sure if it's my device or an OS update or what. For whatever reason, apps just don't seem to be able to stay running in the background on my OP5. Doesn't matter what kind of app it is, but whenever I to switch to it using the recent's list or pressing the icon, they almost always seem to start up as if they haven't been opened yet. It seems to be getting worse as time goes by. I'm running the lastest OS version and have also factory reset my phone as well as removed a bunch of unused apps and photos.
The thing is my first device didn't have this problem. But I had a hardware issue and my phone was replaced. But about the same time I got my replacement phone, I also had a major OS upgrade occur. So I'm not sure if my replacement device has some sort of defect, or it's just a normal thing that happens now.
Also, on top of apps always starting up from scratch every single time no matter how long it's been since I just used them; now I'm finding apps disappearing from my recently used list! WTF is going on???
I have all optimizations disabled as much as I can, I've deleted a ton of apps and photos to make sure I'm not running out of memory. Yet this phone is still acting very weirdly.
I've searched and used some "memory testers" that I've found in the Play store and they say everything is fine. But I'm not confident they are actually testing the memory or system properly.
Help please!!
Click to expand...
Click to collapse
There is no solution for this. Maybe you can try a custom kernel. Apps killed in background is a normal thing for OnePlus.
https://dontkillmyapp.com
You can see this article
This is beyond acceptable now. Apps are being closed while I have them open and are using them! It's different apps, different types of apps, random times, nothing to connect them. Is there anything at all that I can do?