Database Users

I think my Hermes is dead :(

Was working fine this morning, alarm went off etc and checked my mail. Put it into my pocket to read on the bus, got it out and it wouldn't come out of sleep mode. So tried reset with the stylus, no luck, so then pulled the battery and powered on.
All I get now is the green light coming on and staying on and that's it nothing else. I've got Hard-SPL the last released version and Shamanix Ultimate rom which has been fine for the last few months. And yer now this.
I've tried removing the sim card, the storage card and plugging it into windows. It detects something, brings up a network device but then I get nothing after that. I've tried using RUUWrapper to flash another OS rom but it still won't go. (This only happened once)
*Update* Somehow after plugging the usb cable in and holding power and the ok button to get the tri colour screen (even though its staying black) it managed to attempt to flash a new image to my phone. It said it was successful but its still not booting. I'm going to try and reflash the radio and hard spl but any other ideas? I tried looking for mtty to go through that way but no luck.

i had the same problem like you any help oli, pof or any one who could help to come back our hermes??

you sure its even a software problem? it seem to me like a hardware problem, like ur lcd screen is dead or something. i would try a remote control app like mymobiler and see if there's anything there first

XtreMe_G said:
you sure its even a software problem? it seem to me like a hardware problem, like ur lcd screen is dead or something. i would try a remote control app like mymobiler and see if there's anything there first
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Could be a hardware issue but I don't think its the LCD. The lights to indicate bluetooth aren't flashing which I had on by default. Its also not even flashing the green light at this point. It sorta powers on but thats it.
*Update*
After a bit of time the light did start flashing green but no bluetooth. The red and green phone buttons also turned on (Dopod 838 Pro). Its also now appearing to charge off the USB. But still no link in windows. I can ring the phone but nothing happens, it rings in the phone im using but the mobile itself does not.

well in my case my device if i plug it in the charger it charges but no led indication if i turn on the device only the green led turns on but it stays no start of splash etc etc etc only i can put it in bootmode if i flash it dont makes nothing

Well I dropped the phone into the service centre. It is 11 days (taking into account the leap year) outside of warranty. I'm kinda annoyed because the tech there said 3 would normally replace/repair under warranty at 10 days out of warranty.
Either way i've got a quote of $140, they claim its the screen but didnt have a screen in stock to test so i'm waiting for that. Three may still cover it under warranty because its so close to the warranty period and well i've had a few billing issues with them before where they were at fault. Namely the charged my credit card which they had been for over 6 months with no issues and then claimed I had not paid them. It took two weeks and multiple complaints before they accepted my bank statement showing them it was paid.
Still waiting now at almost a week and a half but hopefully its just the screen and they will fix it for me. They were hesitant to but I believe they will cover all of it, at first only offered 50% of the cost which is a bit of a kick in the teeth when its so close to warranty and under statutory warranty it should be covered.
Will keep this updated.

so has anyone figured out a reason/solution to this issue?

Unfortunately no
Once three got the parts in and tested them in my unit they were still unable to get it to boot nor get into some kind of special boot diagnostic mode they use so it was declared a complete board failure and deemed uneconomical to repair.
As it was so close to warranty they are now trying to sort out what they can do, possibly a loyalty upgrade or something similar. I've given them ideas of what phone I would like to get and hopefully they can accommodate me else I will look at chasing the statutory warranty angle.

strange screen issue

Sometimes when I go to wake the phone up the screen stays black, I can tell it's awake, the volume buttons make their up and down sounds, but the screen is completely off, all black and dark. I have to press the power button many time for it to finally come on. (using reset button doesn't seem to make much difference) Sometimes it still works as normal and comes on right away. Sometimes the screen does come on but the display is upside down and mirror image reversed, which is really weird! If I press the button on and off again then the display reverts to the correct orientation.
This is probably covered by warranty, I only got it a couple months ago, but I bought it from Expansys USA and I'm spending the summer in Europe. I'm dreading that it will take a long time to get a replacement, and I need this thing for GPS otherwise I can't really enjoy my bicycle excursions.
Any suggestions?

Did U flash a custom ROM?
mismatch of retaining old SPL (1.14) instead of 1.56 and flashing newer ROMs may also cause such problems..

I flashed a custom ROM back in March, it has worked perfectly until about a week ago. I just set it back to stock and upgraded to 1.56 but that hasn't helped at all.
Since my phone is legit (not through some nasty phone company) the UK repair center will take care of it so it shouldn't be too bad, but I'll miss it while it's gone :\

ive been having the same problem, try this:
go to setings - system - power - advanced
untick "turn off device if not used for"
seems to have worked for me

So I sent mine into the repair center in the Czech Republic, city of Tabor. It arrived in Tabor on June 1, but the address I was given was wrong, the repair center said it was an old address, I guess Ceska Posta hasn't heard of forwarding. Anyway because of that they didn't get it until June 12. I just got it back in the mail yesterday. The screen is brand new, and they also flashed the ROM back to 1.14 even though I had upgraded it, or who knows maybe they changed the mother board also.
I'm not having any of those screen issues now, though it's been less than 24 hours. I'll post back if any other problems occur but it seems pretty solid so far.

Won't turn on

I got my phone yesterday, and it was working for about 18 hours. All of a sudden I picked it up at work and it is no longer turning on. I tried plugging it into the charger, holding volume up + power, holding volume down plus power, but nothing worked. Has anyone else had this issue? I called Google support and they are going to send a new phone, but this doesn't give me a lot of confidence in this phone.

someone on reddit posted something similar. ended up RMA'ing the device as well. not sure what's up with this scenario - loose battery maybe?

Google is sending a replacement unit. It really sucks because I cut my sim to be nano from the nexus 5, so I can't go back to my old phone at all.

shaklee3 said:
Google is sending a replacement unit. It really sucks because I cut my sim to be nano from the nexus 5, so I can't go back to my old phone at all.
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Click to collapse
Use a sim adapter

shaklee3 said:
Google is sending a replacement unit. It really sucks because I cut my sim to be nano from the nexus 5, so I can't go back to my old phone at all.
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Click to collapse
Google sends a replacement unit overnight. Should arrive the next day, so you won't have a phone for at least 1-2 days.

jaidev.s said:
Use a sim adaptor
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Thanks. I ordered an adapter in the meantime just in case something happens on the next phone.

zephiK said:
Google sends a replacement unit overnight. Should arrive the next day, so you won't have a phone for at least 1-2 days.
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I'm having this issue as well. Phone worked well since Oct 29, then all of a sudden it shut down and will do nothing. I've requested a new device and Google support is telling me the phone won't ship until the 12th, when the rest of the Google Play Store orders ship. I stole my daughters phone in the mean time, but I can't wait a full week to receive the replacement as one of us will do without till it arrives. I may request a refund and buy a phone locally. Sad-- I waited a month for this phone, ordered on launch day. I shouldn't wind up in the regular queue to get the phone replaced. Poor support if you ask me.

Same thing for my N6p, picked it up and it was off. It's a brick now.
I called and was told they would ship me another, I just saw that its going to be a few days until it gets shipped out.
I transferred my Straight talk to the new nano sim, now I cant go back to my N5.
No phone for a few days.
Dang

Same exact problem. Phone was over 80% charged. Picked it up off of my desk at work to check the time and nothing. Just a brick.
Update*** I hooked the thing to power and nothing. So I just sat here at my desk for several minutes holding down the power button and the damn thing finally came back on. But I had to hold it for a very very long time, not the normal 10-30 seconds like it should take to do a hard power off. I'm talking minutes.

deanb1234 said:
Same exact problem. Phone was over 80% charged. Picked it up off of my desk at work to check the time and nothing. Just a brick.
Update*** I hooked the thing to power and nothing. So I just sat here at my desk for several minutes holding down the power button and the damn thing finally came back on. But I had to hold it for a very very long time, not the normal 10-30 seconds like it should take to do a hard power off. I'm talking minutes.
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I had the same problem, put the phone down on my desk and picked up a brick. Tried deanb's method out of boredom and desperation, basically, and it actually worked for me as well. I think I held my power button for about a minute and a half before it booted back up. Very weird.

same
Same thing just happened to me, thank you so much for the tip!
Lets hope it will not be a recurrent problem.

Hold Power button+volume down until it turns on....it might take a min. or more.....it happened to me

IF your guys phones turns on, I would still suggest RMA'ing it back to google. There's obviously something wrong with it, don't be lazy. You'll thank me later

My sons just did the same thing. He had 15% and put it in power save and cut the screen off and it would not come back on. Charged it for a while and then read this post. Held the power button down for around a minute and Bam. Working fine now, powering on and off as normal. Thanks alot for the info deanb1234. Still gonna get rma, bad thing he got it from Huawei not the google store and their cs is the worst i have ever seen.

Had the same thing happened. Thankfully it was within 14 days so I returned and got a new one immediately. (Got it from a carrier)

I am having the problem right now. The phone was fully charged and I used it for 10 minutes this morning. The screen went black after 1 minute as normal. I used the finger print reader about 15 minutes later and it would not turn on. It is essentially dead as a brick. I will try to hold the power button + Vol down for over a minute to see it it works. The phone was working flawlessly beforehand. I did not have any problems whatsoever.
My question. Will I have a problem getting Google to RMA the phone if I get it revived? Can they tell if it is currently working? I would like to RMA the phone regardless just in case it is faulty. I purchased the phone in late Oct 2015 and I did not buy the insurance.
Edit: I got it to work again after holding down the power and volume down. Anyone find a cause for this problem? I was systemless rooted for several weeks but everything else was stock.

Wanna ask all you folks who are just sending phones back willy nilly. Are you wiping the phone of your personal data such as Google account etc? All you really have to do is just hold the power button for a while and the phone will turn on. It's not really a defect (well technically perhaps), but why not turn the phone back on and factory reset it before sending it back? Some dude in a warehouse is probably gonna turn your phone back on and he now has access to your Gmail account and God knows what else (if you don't have a screen lock). What am I missing here.
Sent from my Nexus 7 using XDA Free mobile app

I was planning to use android device manager to wipe device if I could not get it to respond. Factory wipe reset along with flashing system image is best option if possible.
systemless root may be cause in my situation . I was using older 2.62 apk. I will give it another few weeks and try new root when Jan security update is released before RMA.

biggolfer said:
I am having the problem right now. The phone was fully charged and I used it for 10 minutes this morning. The screen went black after 1 minute as normal. I used the finger print reader about 15 minutes later and it would not turn on. It is essentially dead as a brick. I will try to hold the power button + Vol down for over a minute to see it it works. The phone was working flawlessly beforehand. I did not have any problems whatsoever.
My question. Will I have a problem getting Google to RMA the phone if I get it revived? Can they tell if it is currently working? I would like to RMA the phone regardless just in case it is faulty. I purchased the phone in late Oct 2015 and I did not buy the insurance.
Edit: I got it to work again after holding down the power and volume down. Anyone find a cause for this problem? I was systemless rooted for several weeks but everything else was stock.
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Do you send your phone to google anyways? or just cancel the replacement?

GMScreech said:
Do you send your phone to google anyways? or just cancel the replacement?
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Click to collapse
No, I did not return the phone and no issues have occurred since. I suspect it was a problem due to rooting the phone. I was using a beta version of SuperSU.

S7 edge screen went black but phone not dead

i was using my s7 edge today, and in the middle of browsing facebook the screen just went black, the phone didnt die because the navigation buttons still light up when i press back or recent, also i still get notification light, i tried to do a hard reset to restart (holding power and vol down) but the phone and it still has a black screen.. anyone know what i should do? or has this happen to anyone
Sent from my XT1635-02 using Tapatalk

This happened two days ago with my wife's S7 Edge. She was using it to text me about dinner plans after work, her screen shut off, and it wouldn't work for several hours. The thing was getting very hot. When she was home and charging the phone the screen started working again for a little while, but with several green stripes down the right edge snd aa flashing horizontal band of grey near the top overlaying the screen image. Then when I tried plugging it into my computer to use Samsung's Smart Switch to roll back from the update she had accepted while at work the screen died again. It has not come on since, not even the stripes, and blue or red LED lights once in a wwhile at random. I managed to use Smart Switch to wipe the phone's memory. Then the program took several hours to download something very slowly and install that - a whole new OS update? That completed, and now the charging LED works correctly and the green stripes and grey band are back, flashing rapidly when powering on. Otherwise no screen function.
She is now trying to find a new phone, but definitely NOT a Samsung. This S7 Edge has already had the screen replaced once, just before the first year warranty ran out, as it did almost the same thing - in March the green striping (plus pink) appeared along one edge and the battery was running out very fast, the phone overheating so much that she found it uncomfortable to hold. We argued with Samsung a lot until they replaced the screen. Something is VERY wrong with this model. She's considering an LG. What a waste of money. One would expect a thousand dollar phone to last longer than this.

I am facing what I think to be the same issue with my son's phone. Green line down right side edge. Screen turns on for a second, then black screen. It's on, but can't do anything. Did you find a fix for this?

No. Today I gave up and took my wife's S7 Edge to the authorized repair centre. They say they'll run a diagnostic for $25, and if the screen needs to be replaced it will cost $385. Brilliant. If this thing gets fixed I will be running custom ROMs on the phone, probably an RR, as it seems Samsung's OTA updates kill phones.

Turned in out the authorized repair centre for our region, Acura in Surrey, BC, went ahead with the screen replacement without our authorization. I specifically said in a note given to them at the time that they were to ask first. But they didn't bother. My wife decided she liked the phone enough to pay over $400 to get it back. It's been working for a few weeks now. Hope it stays working. At this point I have a strong feeling that the S7 Edge was a poorly made device, at least some batches. The reports of these screen failures are just too common.

Check if your screen still alive or maybe connected correctly, here is a way to do it:
1- plug it in your computer then start smart switch
2- dail *#7353#
3- you can now test any thing in your phone
4- search for the TSP
5- try now to touch your device screen
If it display in the computer that mean the touch is working but the screen is not
If the toch is not working you have to check the cables if its connected correctly inside your phone
But if you have warranty don't waste your time and let them fix it, and don't forget to backup your files

Touch Screen Unresponsive - RMA?

Hi,
Was just browsing my gallery when the touch screen would respond, along with the back and window change button. However the home / finger print button did work as I was able to get to the home screen.
However I restarted the phone and I couldn't pattern unlock due to the the screen being unresponsive still. Booting into TWRP has the same issue and I cannot use the screen to decrypt.
Anything to try before RMA?

Have you tried applying some pressure to the screen?
Other than that, the best option is to RMA. Sounds like some loose connections

Rhoban said:
Have you tried applying some pressure to the screen?
Other than that, the best option is to RMA. Sounds like some loose connections
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Cheers. Managed to flash the stock kernel via fastboot (was on Franco) and it's now back to working. Very odd...

Just to update, my note above was coincidental. Basically the screen would stop responding and I would need to restart or leave it off for a few minutes before it would start working.
A few weekend's ago it happened again and wouldn't work, regardless of how many restarts.
I contacted Oneplus support on the Sunday and arranged an RMA. Phone was collected Tuesday, repaired on Friday (new motherboard) and returned to my door the following Tuesday. Very happy with the one week turnaround and very smooth and painless from Arvato (repair centre based in the Czech Republic).
Phone is now back up and running!

Amos91 said:
Just to update, my note above was coincidental. Basically the screen would stop responding and I would need to restart or leave it off for a few minutes before it would start working.
A few weekend's ago it happened again and wouldn't work, regardless of how many restarts.
I contacted Oneplus support on the Sunday and arranged an RMA. Phone was collected Tuesday, repaired on Friday (new motherboard) and returned to my door the following Tuesday. Very happy with the one week turnaround and very smooth and painless from Arvato (repair centre based in the Czech Republic).
Phone is now back up and running!
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Can i ask where you live? Sounds like a great service you've received from op :good: maybe it's not in every country...

strongst said:
Can i ask where you live? Sounds like a great service you've received from op :good: maybe it's not in every country...
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United Kingdom. Next day delivery to and from the Czech Republic via DHL.

Amos91 said:
Hi,
Was just browsing my gallery when the touch screen would respond, along with the back and window change button. However the home / finger print button did work as I was able to get to the home screen.
However I restarted the phone and I couldn't pattern unlock due to the the screen being unresponsive still. Booting into TWRP has the same issue and I cannot use the screen to decrypt.
Anything to try before RMA?
Click to expand...
Click to collapse
I'm having the same problem as you. I took a picture and then tried to view the photo when the touchscreen stopped working completely with only the fingerprint button that works. I restarted and got stuck on the lockscreen. I fixed the touchscreen problem after deleting the lockscreen keys in trwp... so I don't know if it is a hardware (motherboard) issue for me or just a software bug. I still have 2 more months left in warranty,
The other problem I'm having now is that trwp is asking me for a password that I never set. And when I boot into the phone, I have a blank screen and cannot set a new pin/password or anything. So essentially, my device is encrypted and I can't access my data. I think doing a complete format in twrp will fix it, but it will also erase my internal drive. Just wondering if you have come across this issue with your phone and if you have a solution?