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Dear XDA-Community
I've a HTC Touch HD Orange UK With the 1.19.61.1 WWE original ROM
Flashing and such things are not the problem.
But what is if I need the Warranty?
Then I have to flash the original Oranke UK Rom, right?
I've read much about dumping and cooking, that I can backup my Rom with this.
And there is my Question:
What is if I flash my self Dumped Orange UK ROM. Do I need USPL od HardSPL for this? I think not, because its a Original ROM.
Because, if I need USPL or HardSPL, then HTC could find out that I've flashed my phone and I get no Warranty, right?
Sry if the answere for my Question is somewhere in the Board, but my English is not the best, and I didn't find a answere in other threads about this.
I only want a method, to flash a original Orange 1.19.61.1 ROM for Warranty issues, so that my phone is like I buyed it. And HTC didn't find out that I've flashed other ROMS
Thanks
Terrorhuhn

I think if you have a non-official Orange ROM then they might not support a warranty claim.
So, if you need to return the device then you should flash to an official Orange ROM first.

And how could I get an official-Orange Rom?

Terrorhuhn said:
And how could I get an official-Orange Rom?
Click to expand...
Click to collapse
I'm confused, sorry. If you bought your phone from Orange then return it to Orange with the original ROM.
If you have a WWE ROM then you got the phone from someone else (who?) and that is the company you should return the phone to.
Here you can see the official shipped ROMs:
http://wiki.xda-developers.com/index.php?pagename=HTC_Blackstone_Ship_exe

also a reminder that orange do not check there mother board they simply replace them i have this on goosd authority as i once asked them if i can flash an offial samsung rom to the omnia obver there branded (heavily) version they sed it not possible to do
so anyway after 10 mintues i had done what i wanted (no thanks to tech support)
i asked if doing this would destroy my insurance they said the firmwares arent checked.
mind you ive just been given a replacement hd with an unbranded (HTC) rom
1.14

jayjay8585 said:
also a reminder that orange do not check there mother board they simply replace them i have this on goosd authority as i once asked them if i can flash an offial samsung rom to the omnia obver there branded (heavily) version they sed it not possible to do
so anyway after 10 mintues i had done what i wanted (no thanks to tech support)
i asked if doing this would destroy my insurance they said the firmwares arent checked.
mind you ive just been given a replacement hd with an unbranded (HTC) rom
1.14
Click to expand...
Click to collapse
Can someone verify this? I am stuck with Orange ROM. Dying to try out beautiful works ( By Dutty and others ) but afraid of warranty issues.I'm also gonna need HSPL. it will be great if there will be no issues while returning HD, in case.
Thanks ahead

Thanks for the answeres.
I didn't find a Orange UK 1.19.61.1 rom (i mean non-dumped versions), only the Orange UK 1.14.405.3.
But
I've read, that some people with the same Orange UK 1.19.61.1 Firmware sended their Touch HD for warranty, and got the Phone back with the Orange UK 1.14.405.3 ROM.
That means, if there is an warranty issue, I can use the downloadable shipped orange uk Rom (1.14.405.3).
So my problem is solved!
thanks
Terrorhuhn

jayjay8585 said:
also a reminder that orange do not check there mother board they simply replace them i have this on goosd authority as i once asked them if i can flash an offial samsung rom to the omnia obver there branded (heavily) version they sed it not possible to do
so anyway after 10 mintues i had done what i wanted (no thanks to tech support)
i asked if doing this would destroy my insurance they said the firmwares arent checked.
mind you ive just been given a replacement hd with an unbranded (HTC) rom
1.14
Click to expand...
Click to collapse
Yes, I can confirm this. I returned a device due to it being faulty and they replaced it even though I did not have original ROM on phone!

but remember whan they sent the replacememtn it was a WWE bot the orange 1.14 i then flashed duttiies

Trying to get Orange UK to give me NEW Rom update

As any one tried the new ROM update from HTC in the UK ?
http://www.htc.com/www/SupportDownload.aspx?p_id=179&cat=2&dl_id=533
MOD EDIT HDUser
Changed the title to reflect better the subject matter
End MOD EDIT

dgattenb said:
As any one tried the new ROM update from HTC in the UK ?
http://www.htc.com/www/SupportDownload.aspx?p_id=179&cat=2&dl_id=533
Click to expand...
Click to collapse
Bit outdated mate. Dated 7th April 2009. Looks most likely like version 1.56 which has been incorporated into a lot of WM6.1 roms. However newer releases including 1.57 & 1.59 have been released. Latest cooked roms already include either 1.57 or 1.59
Shipped roms can be found in wiki here mate

not in date ?
Mine's rom 1.14.405.3 ( 22273m ) WWE
Radio 1.09.25.14
when I can put in my serial number into HTC it says the patch is not fro my phone .
I'm with Orange UK

serail
BTW My serial is HT849KD09700 ...

dgattenb said:
BTW My serial is HT849KD09700 ...
Click to expand...
Click to collapse
You can download same shipped rom from wiki no problem. I provided link in previous post.

dgattenb said:
Mine's rom 1.14.405.3 ( 22273m ) WWE
Radio 1.09.25.14
when I can put in my serial number into HTC it says the patch is not fro my phone .
I'm with Orange UK
Click to expand...
Click to collapse
If your phone if orange branded then this is the reason why HTC says the firmware update is not for your phone.

dgattenb said:
As any one tried the new ROM update from HTC in the UK ?
http://www.htc.com/www/SupportDownload.aspx?p_id=179&cat=2&dl_id=533
Click to expand...
Click to collapse
My new Touch HD came last week with this ROM on it - it's on T-Mobile but SIM unlocked. very stable, no major problems other than the fact I could do with a better radio support since the T-Mobile coverage where I am is lousy, but the Touch is still worse than my SonyEricsson W950i.
Will 1.57 or 1.59 ROMs help on the radio side ?

answer from HTC
Dear Customer, Thank you for contacting our Customer Support Center. An IMEI check of your device indicated that it is an exclusive product, branded to the HT849KD09700 mobile network. SN :HT849KD09700 IMEI :3539xxxxxxxxxx Part Number :99HHCxxxxxxx Part Description :SKU,ORANGE,English-WWE,GBR,HTC,UMTS 900/2100,Regional_ID_Low,Sophisticate Black,w/SIM Lock,BLACKSTONE-A2 Customer Name :Orange P.C.S Limited We can only offer limited technical support for network branded handsets, as both software and hardware can be altered by the network provider. For this reason, contact your provider for any support that you might need, including repairs and software updates. As your handset is an exclusive product from a distributor, you will also not be able to get the HTC website support files as this is only for genuine original HTC branded devices.
Im asking orange now for more infomation

Please let us know how Orange responds. I too would like to try a new ROM update on my Orange TOuch HD.
Jack

I just changed the title to refelct the subject mater better.
You are facing the same problem as most of us which is why this site is loved so much.
In my case I have 1.14 German rom sold by sunrise.
My S/N also does not work on the 1.56 shipped roms from HTC.
They will also not sell me a WWE version of Blackstone.
So the only choice I have is to USPL / HSPL the device and get myself either a cooked or shiiped rom.
Now I am lucky as the branding of the device (flash screen, ect) is on no intrest to me, on top of that Sunrise gives me no add on Cabs that I need or even want.
My aprroaching sunrise has got me no were.
My hope is that you might get somewere and that we might beable to get a shipped rom that we can add to our collection.
Good luck

slightly off topic, but what is the difference between the WWE and European versions of the ROM available on the Wiki ? I'm currently on WWE 1.56 (T-Mobile UK) and have upgraded the radio from 1.13 to 1.14 without any effect. Wondering if the Europe version is any different, also wondering if it would help any of you locked onto Orange ?

no responce from orange
No responce from orange yet , will keep you guys upto date , chnaging the radio wont work on the Orange ROM , in the forum there are loads of folk who have kiled there phone and had to go back to " factory " settings .

I have written a letter of complaint to orange as they have said that there are no plans to release any updated ROM versions in the future. I await a call from orange complaints department. Im not expecting anything. If you put a non-orange ROM on your phone then you void your warranty. Great service me thinks not!

This is the latest rom from orange. check this post:
http://forum.xda-developers.com/showthread.php?t=517803

still nothign
still nothing from orange, I cant see wht orange wont " upgrade " the rom , even HTC this fixes certain problems... I will ask them again and get back to you ..

This reminds me so much of a past experience I had with a phone network company. Yes it maybe Orange!!!
Same thing as you I wrote and wrote. In the end I got so fed up I upgraded with a custom rom that suited my needs. I DID however take note that by doing a custom rom/radio upgrade screwed the warrenty...HOWEVER I read on xda dev many threads on backing up the original rom along (and more importantly) HOW TO downgrade back incase the phone needed replacing via the Networks Warrenty.
Orange IMHO are the best network out there for many reasons. But I guess they are of the opinion, that as the rom that come with it works without too many customers complaining, then they won't and need not offer an update.
For the record. I updated to Miri v12 and have followed this rom genious for months. My Blackstone runs like a bullet from a gun, and is as reliable as I want. Everything works on it and I now know exactly HOW to downgrade the phone should it happen to go wrong and need to be shipped back to Orange for replacement....or repair.
Read....read and read some more...and you'll end up loving you Blackstone more than you would have.

I have just spoken to customer support. They are now saying that the first year of warranty is with HTC and that in her opinion they would not void the warranty if you install the official rom, even though HTC say the ROM upgrade is not compatible !?!

Yea I am having exactly the same problem, I did try two updated roms from the wiki, The WWE 1.59 and the EU 1.59 both worked as far as resetting my phone got to 1% and then came up on the PC screen to say it was not supported by my provider? Would I be able to use one of these roms and flash it using another method? I have seen a few other methods of doing it?
Also would it be benificial to just use a cooked rom if I can't get one from Orange? Would I still be able to connect into their network afterwards or would I need to input a whole lot of settings?

mwaldi3 said:
Yea I am having exactly the same problem, I did try two updated roms from the wiki, The WWE 1.59 and the EU 1.59 both worked as far as resetting my phone got to 1% and then came up on the PC screen to say it was not supported by my provider? Would I be able to use one of these roms and flash it using another method? I have seen a few other methods of doing it?
Also would it be benificial to just use a cooked rom if I can't get one from Orange? Would I still be able to connect into their network afterwards or would I need to input a whole lot of settings?
Click to expand...
Click to collapse
may be worth checking my posts at the end of the "Dummys guide...." in the ROM section and adding your voice

Cool thanks will do

ROM Upgrades voiding warranty???

I'm on Vodafone UK and the HTC UK ROM upgrade thats just been released, when I put my serial in says it not for my device, I have checked with Vodafone and they say my phone has a custom ROM and I will void my contract/warranty if I use anything but a Vodafone approved ROM upgrade but they have no date or idea if they will release one !!!!!!!

H alan..
I was under the assumption that the phone was locked to the provicer (vodafone).
Meaning that you only could upgrade to and from a vodafone rom.
The customer service told you that you where using a "custom" rom.
And that is not entirely true. But it is true that you have to "hack" the phone to get other roms working on it.
If you Have issues. And need the warranty.
Contact http://www.eurotwice.be/
This is the main tech/repaircenter that HTC is using.
regards

alan1467 said:
I'm on Vodafone UK and the HTC UK ROM upgrade thats just been released, when I put my serial in says it not for my device, I have checked with Vodafone and they say my phone has a custom ROM and I will void my contract/warranty if I use anything but a Vodafone approved ROM upgrade but they have no date or idea if they will release one !!!!!!!
Click to expand...
Click to collapse
Well, if you start flashing other roms it usually breaks warranty yeah. If you need warranty though for an issue and the phone is still working you can usually flash back the stock rom and they shouldn't have a problem.
Did it that way with the HTC Touch Pro, flashed tons of custom roms and hspl. Once needed warranty for the keyboard, flashed back stock rom and hspl and all was fine.
It still IS risky though, if your phone is bricked you're usually screwed... And if they somehow find out they DO have the right to refuse warranty.

In another post someone quoted from the T&C's and it excluded official updates from the manufacturer, i.e. download the rom upgrade from HTC (assuming it works with locked voda) you are ok! Downloading cooked roms is bad! Though if you are able to restore to a stock ROM they won't be able to tell

alan1467 said:
I'm on Vodafone UK and the HTC UK ROM upgrade thats just been released, when I put my serial in says it not for my device, I have checked with Vodafone and they say my phone has a custom ROM and I will void my contract/warranty if I use anything but a Vodafone approved ROM upgrade but they have no date or idea if they will release one !!!!!!!
Click to expand...
Click to collapse
Did you buy direct from Vodaphone or a reseler? Mine was from Mobiles .co.uk on Vodaphone and has a stock HTC rom

kjt57 said:
Did you buy direct from Vodaphone or a reseler? Mine was from Mobiles .co.uk on Vodaphone and has a stock HTC rom
Click to expand...
Click to collapse
Direct from Vodafone

Change your serial if you want to download the ROM from HTC UK support site:
for Vodafone devices the serial number will be something like:
HT9Bxxxxxxxx
Change the bx part to AZ and it will let you download the WWE UK rom.

Bear in mind that this WILL void your warranty with Vodafone but NOT with HTC.

How to find shipped rom?

I tried to google it... i tried to look into Leo Official ROMs... tried here Leo shipped roms couldnt find my rom anywhere... and before i flash hspl i wanna have chance to go back if something goes wrong...
my rom is 1.43.113.3 (70315) CSY radio 2.04.50.22_2 and protocol 15.26.50.07U
its from czech t-mobile... could anyone help me out? HTC website doesnt accept my serial number and on t-mobile website is nothing...

go to the Czech HTC support site and it should be there...

i tried but it doesnt accept my serial number... i guess becuase its t-mobile branded

more than likely...but if peeps on Vodafone UK put there's in they get to the download page of their VF ROM...

on tmobile website they have just upgrade for nokia and sony ericsson... i think ill email them, thanks for help anyway

EddyOS said:
more than likely...but if peeps on Vodafone UK put there's in they get to the download page of their VF ROM...
Click to expand...
Click to collapse
no they dont cos there isnt one released by voda.... yet

no, but it should give you the first 1.43 ROM shouldn't it? I have an unbranded HD2 on 1.48 out the box so I'm assuming as I have access to 1.48 and 1.66 if I go on the support page...

EddyOS said:
no, but it should give you the first 1.43 ROM shouldn't it?
Click to expand...
Click to collapse
nope
if your handset is unbranded you can download whatever you want from the HTC website and it will work.
If it is locked down by the network then you will not be able to download any version of their roms officially.... until they release one. Even then you will only be able to download and install the latest.
However... network operator roms are posted all over xda... just search and ye shall find.

I assumed putting in your S/N would bring up what's been released already - bit backwards but I suppose it's to discourage people pissing about with their phones and just flash it back - another form of control!

Confused, What's the latest stock rom?

Currently I have the following installed:
ROM: 1.66.405.2 (76641) WWE
Radio: 2.06.51.07
UK unbranded HD2 on o2
Now, a while back I'm sure the HTC support section had a new upgrade. I downloaded it but never bothered to install.
That file is called:
_HTC HD2_RUU_Leo_HTC_WWE_1.66.405.2_Radio_Signed_15.30.50.07U_2.06.51.07_Ship.exe
Which seems to be the same as what I've got! Yet when i run that file it says:
PDA Phone ROM Update Utility 3.27.4.3 (is the 3.27 the rom or the version of the update utility?)
Additionaly the date on the HTC site of the update is 2010-01-25 which can't be the one i got before. I'm sure there is a 3. something rom.. ??? Have they taken the newer one down opr something?
Someone please, sort my brain out!! thanks!

3.14 is latest
go back to htc.com and look again at rom updates (support - pick hd2 in phone list - downloads)
The first one listed is an o2 specific update, but that wont work on yours because as you mentioned you actually have an unbranded hd2 (because o2 couldnt buy them and brand them quick enough for demand early 2010)

samsamuel said:
3.14 is latest
go back to htc.com and look again at rom updates (support - pick hd2 in phone list - downloads)
The first one listed is an o2 specific update, but that wont work on yours because as you mentioned you actually have an unbranded hd2 (because o2 couldnt buy them and brand them quick enough for demand early 2010)
Click to expand...
Click to collapse
The only ROM upgrade listed for HTC HD2 is:
ROM Upgrade for HTC HD2
Release Date: 2010-01-25 Category: ROM Upgrade
An updated ROM is now available for HTC HD2 users to download. As always, HTC is committed to providing customers with the best possible mobile experience.
Installation Instructions:
Note: This update is not intended for use on T-Mobile(US) HTC HD2, and doing so may have undesired side effects.
ROM Version:
Norway:1.66.409.1, Spain :1.66.412.1, Denmark:1.66.403.1, France :1.66.406.1,
Sweden:1.66.413.2, Italy:1.66.408.1, WWE:1.66.405.2, France Bouygues: 1.66.483.0
Can't see any o2 update that you mentioned (not that i need it, like you say) but 3.14 is not there??
EDIT: FOUND IT NOW, DOESN'T SHOW UP ON THE WORLDWIDE SITE.. HAD TO SELECT EUROPE

u want seventh one down on this page
http://www.htc.com/uk/supportdownloadlist.aspx?p_id=297&act=sd&cat=all
dated 2010-10-11

samsamuel said:
u want seventh one down on this page
http://www.htc.com/uk/supportdownloadlist.aspx?p_id=297&act=sd&cat=all
dated 2010-10-11
Click to expand...
Click to collapse
yeah thanks mate, i managed to find it on my pc from before, was in a different folder!! already flashed it, hope it's an improvement, was getting sick and tired of things hanging etc...
cheers

jonbaker76 said:
Currently I have the following installed:
ROM: 1.66.405.2 (76641) WWE
Radio: 2.06.51.07
UK unbranded HD2 on o2
Now, a while back I'm sure the HTC support section had a new upgrade. I downloaded it but never bothered to install.
That file is called:
_HTC HD2_RUU_Leo_HTC_WWE_1.66.405.2_Radio_Signed_15.30.50.07U_2.06.51.07_Ship.exe
Which seems to be the same as what I've got! Yet when i run that file it says:
PDA Phone ROM Update Utility 3.27.4.3 (is the 3.27 the rom or the version of the update utility?)
Additionaly the date on the HTC site of the update is 2010-01-25 which can't be the one i got before. I'm sure there is a 3. something rom.. ??? Have they taken the newer one down opr something?
Someone please, sort my brain out!! thanks!
Click to expand...
Click to collapse
sorry to charge in here with what may seem a very daft question but how to tell if your hd2 is branded..or not. Do you mean the actual device casing is Unbranded (as is mine) but i still have the 02 splashscreen when the device boots up. Again sorry for my ignorance but is my splashscreen indicitive of my phone being o2 branded or is it (should be) printed to the casing of the phone?
thanx

it has the o2 splash so its almost certainly branded. its the rom thats branded not the casing, and by branded we mean you get your updates through your provider (or select the provider branded rom on the HTC website, to be more accurate). Your phone will only accept roms signed by your provider, unless you use sspl/hspl, and vice versa, an unbranded phone wont take provider roms.
Some providers dont brand them, virgin, i believe dont brand them.
Also called rom lock or rom locked, or provider locked.
to be sure, go HERE (assuming you're uk) and try download teh top entry using your real serial number. its a branded 3.14 o2 rom, so if it lets you, your phone is branded. if it doesnt let you, its not, and you should use the one pointed out above, the generic wwe.
just as extra info, before 3.14, if your phone was branded you got different versions, so a generic 1.66 rom was 1.72 for branded phones. Same rom, just with o2 junk.

I don't have any branding to the case OR the software, to be honest i don't think i could stand either.. I've always bought my contracts from carphonewarehouse and every phone they have supplied me with is unbranded.
Always on O2, all my previous Nokia handsets were the same.
Perhaps like the previous poster said i don't give them a chance to get their software on, i'm always straight off the mark with brand new releases

jonbaker76 said:
I've always bought my contracts from carphonewarehouse and every phone they have supplied me with is unbranded.
Click to expand...
Click to collapse
all yea thats why you use generic wwe roms. cpw sell unbranded phones, and sometimes lock them to a carrier, often dont. But either way, the phone would still use generic non branded roms. rom lock and carrier lock/sim lock are unconnected.