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So I have been able to repeat this problem. I noticed it just started happening in the last 2 months or so.
Scenerio:
I turn my phone off (or screen off), start driving say 3+ miles. When I get out of my car, I turn my phone back on. Then I notice the EDGE icon has a X and the signal bar has a X. It then proceeds for about 5-10 seconds finding a signal pretty quickly.
Now I know for a fact that during this time when the phone is off, I am unable to get calls because it doesn't look for a signal until I turn the phone on. This is a pretty big problem as this obviously shouldn't be normal. Anyone else experience this?
I currently have the standard 64K sim, didn't get the 3G yet.
anyone experience this?
i guess it depends on where u live, and where towers are located.
I haven't noticed this behavior.
What's the deal with the 3G SIM? Can we swing by any Cingular store and pick one up? What's the benefit over the 64k chip?
It sounds as though the 3G card doesn't benefit the Wizard at all, too bad this brand new device doesn't support the newer technology
3g isnt even available anywhere yet. i think its only good on 4 city blocks of NY or somewhere completely remote. 2008 i think
im in nashville, 3g works nearly all over nashville on my blackjack. It would be awesome if it worked on my 8125 aswell, sadly, only edge is working!
I got the DX the day it came out and really like the phone(minus the BS bootloader), but I've been having an issue with my 3G shutting off while I'm listening to the app RadioTime. I listen to ESPN radio every morning on my way to work and, but ever since I got the DX it cuts out every 5 - 10 min and I have to hit pause then play to get it running again. I know for a fact that it's not an issue with the app or even location because I've gone the same route using the same app with the Incredible and Droid1 before that with no issues. I've tried everything I can think of, such as leaving the screen on and changing the battery profile, but nothing works. I know others have experienced this problem, and it is so annoying, it's making me second guess keeping this phone.
Make sure Background Data is enabled and that the data sever shuts off during peak hours.
That's all I got. Sorry.
I second that, cypher. It fixed my 3G problem. Mine was doing the same thing with Pandora and I finally realized a week later that Background Data was the culprit. Now, if I knew how to fix the wifi.
Yes this is happening to me also. It kinda sucks, my GF with an ERIS gets perfect signal where I do not. Bummer.
My background data is enabled and I'm using the Performance setting on the battery manager.
Maybe try turning off the WIFI ?
I've noticed the same thing when using pandora. In fact my phone gets hot when this happens. It is always in a low signal strength environment. eventually it will return, but it takes a while.
hey everyone
so my G2, which I absolutely love, has been having a problem lately. in the first week it happened maybe once and i didn't think much of it, but since Friday it's happened like 8 times now. I'll be sitting there with my G2 and all the sudden I have no service whatsoever. Just an x on the signal strength indicator. 1 or 2 times it has come back after a minute or two, but the other times I had to turn the phone off and back on. the weird part is I'm not moving at all, totally sitting still, but when it comes back on I have FULL bars with HSPA+. so it's not like I walked into an area that didn't get good reception.
any idea what's going on? i looked around but didn't see other people having this issue. any ideas?
thanks
alright well at least i'm not alone. i remember that rumored OTA update was supposed to have some radio bugfixes. maybe when the real OTA update comes it will have something to fix this. i hope so.
I have been trying to diagnose this issue on my phone too.
By any chance, do either of you have your BT on at the time?
Happens to mine as described and I have never turned on bluetooth. However this would also happen to my G1 so I think its a network thing personally.
Yeah, it definitely is. I have 2 areas that it happens in, both are while I am in my car and I have BT on in my car. When I ran it without BT, did not happen.
I have found that when I am in those area's, turning off 3G stops it entirely, even with BT on, so when in my car, I set edge and still use my BT and problem is gone.
I hope this is temporary and an OTA can fix the handoff from 3G to Edge and back better so that I can stop this, but this works well enough.
Mine has done that also, maybe once a week for the past 3 weeks.
Judging by the other problems you can have Id say this one isnt that bad. Especially if it only happens once a week haha. This is the only problem I have with my phone.
no bluetooth...
no no bluetooth on, i never do actually... but also my G1 never did this, which makes me think it's NOT a network thing, but I don't know.
also I'm sure this is just coincidence but it almost always happens when my girlfriend is nearby with her T-Mobile Blackberry Curve. i know it wouldn't make any sense, but she's sitting there on the same network with full service and all the sudden my G2 loses service completely, right next to her... although it's not always while she's there, but like the majority of the times she's been there.
I just started another post to check on something, I have widgets that show me when I am connected to 3G and when I am connected to H. I have noticed that the phone is activity managing that connection. In other word, it is in 3G until data is transfered then it goes to H. I wonder if when we are in areas of "questionable" HSDPA signal if this hand off is causing the problems.
I have seen a lot of op's say that there problems come right after some data activity?
Just a guess a this point
i saw someone mention in another post that it happens after/during a text message alot of times. i haven't noticed that myself, but that's something to think about too.
robinsmy1 said:
I just started another post to check on something, I have widgets that show me when I am connected to 3G and when I am connected to H. I have noticed that the phone is activity managing that connection. In other word, it is in 3G until data is transfered then it goes to H. I wonder if when we are in areas of "questionable" HSDPA signal if this hand off is causing the problems.
I have seen a lot of op's say that there problems come right after some data activity?
Just a guess a this point
Click to expand...
Click to collapse
What I've heard is that the phone will stay in 3G mode until you begin using data in order to save battery life. Makes sense to me.
Well I just upgraded to the Shift from the Samsung Moment, but with the data issues I'm having it sure doesn't seem like. I cannot connect to 4G even though I'm in the heart of a 4G area (zip code 75001, just outside of Dallas). Every time I scan for 4G service, it just says Disconnected about 5 seconds later.
Using the Speedtest.net app, I'm averaging maybe 60-70kbps download speed on the 3G network. When I download apps the downloading generally pauses for several seconds.
For the record, I have done the data reset (##3282#), but that didn't help at all.
Any suggestions, or could it be I just have a bad phone?
Wes
AmishGuy91 said:
Well I just upgraded to the Shift from the Samsung Moment, but with the data issues I'm having it sure doesn't seem like. I cannot connect to 4G even though I'm in the heart of a 4G area (zip code 75001, just outside of Dallas). Every time I scan for 4G service, it just says Disconnected about 5 seconds later.
Using the Speedtest.net app, I'm averaging maybe 60-70kbps download speed on the 3G network. When I download apps the downloading generally pauses for several seconds.
For the record, I have done the data reset (##3282#), but that didn't help at all.
Any suggestions, or could it be I just have a bad phone?
Wes
Click to expand...
Click to collapse
Try updating your PRL and Profile too
BrandoKC said:
Try updating your PRL and Profile too
Click to expand...
Click to collapse
Done that a few times but still no improvement.
Hm
I think it would be wise to talk to a Sprint representative over the phone, or show the problem to them in person.
It kinda sucks to pay a $10 monthly surcharge for 4G if you're in the network and are not getting it (worse if there's no 4G nearby)
I myself have not used 4G yet (live right on the edge of the network)
They should hopefully help you out
I too have a problem with connecting to 4G but that may just be my area
I know you have probably already done this but I would try powercycling if you haven't already.
Try comparing it to the display. I noticed that the wimax radio is kinda deaf when compared to my old epic. It doesn't lock as often as the old phone. There might be an update that helps some of these issues.
herbthehammer said:
Try comparing it to the display. I noticed that the wimax radio is kinda deaf when compared to my old epic. It doesn't lock as often as the old phone. There might be an update that helps some of these issues.
Click to expand...
Click to collapse
Ok you need to reactivate the phone pretty simple to do
Get ur msl either from msl reader on the market or ask sprint
Go to dialer dial ##3282# hit edit mode and enter ur msl
Click on data profile then hit the menu button and click restore
Let the phone reboot and go through hands free activation again
Tada speeds should be back to normal!
Sent from my PG06100 using Tapatalk
Appears to just be the location I'm in at work. Just tested it while I was driving around and got good speeds: 4G (at 6-8 megs download) and 3G (.5-1 megs). So I guess my phone is good.
Thanks for all the suggestions.
Mine won't pick up at work inside. I step outside and it is fine. :-(
Sent from my PG06100 using Tapatalk
I'm having same problem. I did a side by side with my phone and the display in Sprint store...I got about 120 Kbps and the display got about 1200 Kbps.
I don't know if the store is doing the 3282 thing every day on the display, but when I do it I get a bump up in speed then it decreases again over time.
Mine does the same thing, I've had sprint smartphones for over 2 years and all have been at a constant 70-120kbs (kilobytes) however this phone averages about 30-40(kilobytes) using SpeedTest.net app and the meter is very jerky as if it's having trouble maintaining a data connection. Occasionally the phone will spit out 120-130kbs with a rock solid meter, but then will revert back to the constant 30-40kbs tests.
I've tried the ##3282## to reset the data profile, reformatted the phone a few times and updated the profile and PRL. My battery life is also not very good at all, and I'm assuming because it's having such a hard time keeping a cellular connection.
I hope the radio is not dead, and that a simple radio update would fix this problem.
I'm open to suggestions as this is really driving me insane, but I love the phone.
I was having a very similar issue, and when I checked ##33284# under evdo, it showed failed. Apparently 3G connection or not the phone shows the 3G icon.
I didn't know about the ##33284# field test, thanks for sharing. My Evdo status is connected. I noticed that both the Evdo & GPS list Latitude & Longitude and both of them are different, and are hundreds of miles off from my locations, seems a bit odd.
I'm hoping HTC is aware of the inconsistent data problem and will send an OTA update to correct soon.
I'm really disappointed in the 4G (maybe more of a Sprint issue than a Shift issue?). I can never connect to it very long before it goes back to scanning for a network so basically it's not worth the battery drain it causes. I'm primarily in areas that should get 4G easily.
Thats weird, at work, in Charlotte, my 4G flys, its almost faster than the wifi at my apartment.
First test was unplugged while holding it, 2nd plugged in while holding it, 3rd unplugged while not holding it and 4th was plugged in while not holding it.
I did get a test that sad 1.1m in between there, but I threw it out figuring it was a fluke.
I haven't done anything to the phone but remove the mp3, stocks, peep, nfl, and nascar apps. Haven't done the ##3282#. Seems pretty consistent on my end, then again it is 2:30 in the morning here, but it seems to be good for me all day.
It does seem that holding the phone makes a difference, to me at least.
what is considered good 3g speeds? Just tried mine at home and it is
509kbps down
63kbps up
this test done with the phone laying on the couch. Then I picked it up and did the test while holding
171 down
31 up
I only had 1 bar while doing these test. Seems as soon as I pick up the phone it the signal strength goes down.
also, by signal strength goes up when I have the keyboard slid out
just adding in about the speeds, i've been getting good signal and data rates everywhere i've been so far with the phone. then again, its winter, so i'm not traveling atm. We'll see what happens come may when i'm going through the mountains of WV.
and i can get good 4g while at work (close to DC, but not that close).
my speeds are: down/up
wifi -- 18mbps/7.5mbps (note, we have a 50mb/s pipe coming in the house)
4g -- 4mbps/1mbps
3g -- 0.8mbps/0.3mbps
i dunno if those are good or not, but gotta say, they beat the hell out of what my old PPC6600 got with its 1xRTT connection. cant wait to get tethering to work on this thing.
BrandoKC said:
I know you have probably already done this but I would try powercycling if you haven't already.
Click to expand...
Click to collapse
What is powercycling?
Sent from my PG06100 using XDA App
I have Straight Talk AT&T, and so far my experience has been mixed. Sometimes I get full reception and generally awesome speeds (coming from Sprint's slow ass network), other times I get absolutely no service, sometimes it randomly jumps into roaming and i can't get data.. and it stays 'stuck' in roaming mode.. I have to turn airplane mode on/off to fix it.
This all happens without my leaving my desk.
Apparently it isn't limited to Straight Talk AT&T though http://forum.xda-developers.com/showthread.php?t=2038963 http://forum.xda-developers.com/showthread.php?t=2037780
What's going on.. Am I part of a small group, or is this a larger issue..
OpenSignal Screenshots..
http://i.imgur.com/Zwohw.jpg
http://i.imgur.com/XxBBF.jpg
Notice the jump in bars between the two screenshots
same. hopefully they fix all these issues with a new radio. and also losing data while on a phone call!!!
Weird...on mine the bars go all the way down but when i do internet test i still get high connection. Also my internet works fine. Usually bars go down when i hold phone from top right.
Sent from my Nexus 4 using xda app-developers app
sometimes I lose all bars and am still talking on the phone. so strength meter is off and doesn't mean much at this point.
Mine goes all over the place with ST ATT just sitting it on a table
well hows att reception in your area in general? mines pretty steady as far as 1 bar give or take. but theres sometimes I will sit at zero bars all together and still have service. I wouldn't worry about it too much as long as your able to make and receive phone calls etc
daddioj said:
same. hopefully they fix all these issues with a new radio. and also losing data while on a phone call!!!
Click to expand...
Click to collapse
So it's been determined that it's not a hardware problem?
well its still early to tell. the phone is still very new so they have plenty of time to tweak the radio and fix bugs. lets hope its not some kind of weak radio hardware issue.
I've been having these as well. Quite annoying, but the data connection still pulls data and works. I've requested an RMA device and should be here tomorrow. Going to test with that, if it's the same then I'd keep this one I already have. Sometimes even if I have full service 5 bars, data will not work. The H will still be on stop of the signal bars, but it won't download/update any data, if I'm using any apps, it'll just hang.
xdviper said:
I've been having these as well. Quite annoying, but the data connection still pulls data and works. I've requested an RMA device and should be here tomorrow. Going to test with that, if it's the same then I'd keep this one I already have. Sometimes even if I have full service 5 bars, data will not work. The H will still be on stop of the signal bars, but it won't download/update any data, if I'm using any apps, it'll just hang.
Click to expand...
Click to collapse
What is the process for going about getting a replacement... and keep us posted on whether or not you see any changes..
let us know If the replacement is better. which I don't think so. but if your on original 4.2 with older baseband stay there. don't update and play with the data then. see if its good. then when satisfied update and see if the same problems arise then you know its software bugs
daddioj said:
let us know If the replacement is better. which I don't think so. but if your on original 4.2 with older baseband stay there. don't update and play with the data then. see if its good. then when satisfied update and see if the same problems arise then you know its software bugs
Click to expand...
Click to collapse
Will do, I'll keep you guys updated.
xdviper said:
I've been having these as well. Quite annoying, but the data connection still pulls data and works. I've requested an RMA device and should be here tomorrow. Going to test with that, if it's the same then I'd keep this one I already have. Sometimes even if I have full service 5 bars, data will not work. The H will still be on stop of the signal bars, but it won't download/update any data, if I'm using any apps, it'll just hang.
Click to expand...
Click to collapse
My N4 pretty much does the exact same thing. Actually, I'm on my replacement phone and it does the same thing as my first one.
which makes me believe its a software bug. or hardware fault. i'm having some faith in software lol :good:
I sure hope it's a software issue, because my connection really sucks. It drops out constantly, but never dropped out a single time on my Backflip during normal hours (only 2 times around midnight during server maintenance or something)
Do you think I should try T-Mobile and see if my issues are resolved..
I just discovered this phone info settings, via *#*#464 or whatever it was.. Is there a particular setting it should be on, not WCDMA Preferred?
I'm having the same problem: the signal strength is very erratic. I'm on Rogers in Canada, which is same frequencies as AT&T.
I've never seen such erratic signal strength before.
On the other hand, though I haven't had it very long and haven't put it through its paces, I haven't noticed any significant signal issues, like dropped calls. So, I don't want to jump to any conclusions that what I'm observing is actually a problem.
Does anyone know of an app that tests the quality of my data connection? I know everyone uses speedtest.net but that just tests burst speed and I'd like something that will test the consistency of my connection too.
same problem
I'm having the same difficulty. Signal can be at 3 bars then all of a sudden goes to 0 bars.
Has anyone determined if this is a software or hardware fault? Any solutions?
Thanks
Raul69.atl said:
Weird...on mine the bars go all the way down but when i do internet test i still get high connection. Also my internet works fine. Usually bars go down when i hold phone from top right.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Same exact behavior I'm seeing. I hope this is a software issue.