Database Users

Tmobile Web n Walk unusable

Hey guys.
I'm currently switching from Orange to Tmobile because I want Web n Walk. Signed up to WnW Plus (for streaming) and my phone arrived the other day.
Problem is that it's just not usable. It says "Locating" for ages and is extremely flakey and slow when loading pages.
I'm pretty sure it's not a signal problem. Anyone else having this experience or is it just me?
Grateful for any help.

no
No I think its your phone.
I use webnwalk professional so I can browse on the phone and use it well as a modem and its very good. Not quite wifi speed but close.

ill second that, it must be your device.
been using it for about a week and am very impressed,plenty of 3G reception in built up areas with no dropped connections and very fast speeds(1.4mb quickest).
even posting this off laptop using vario 2 as modem with no 3G at about 230kbs.

Yep!!! Had up to 1.8Mb (quickest) and very happy with WnW.
For the money it rocks..

I've got an even worse problem now... I make calls and the person on the other end can't hear me!
Which is very annoying 'cause I can't call Tmo for help! DOH!
Time to send this puppy back.

If I select the 'Auto' option in the 'network type' (presumably this picks-up the most appropriate) then I can only connect now and again; the connection is there but pages either take ages to load or fail to load altogether.
When I select the GSM option, everything works fine (this is the settings from which I am sending this post).
Been almost 3 weeks since the problem started. I was able to connect fine for about a week and a bit when i first got the phone. Oh and for some strange reason I was able to connect all day yesterday too but not today.
Perhaps, I should say that I am on the W'n'W basic and using it as a modem- could it be that T-Mobile are capping/stopping the connection??

Voda Xperia with WebnWalk
Plz post connection details.
I am trying to use T-Mobile on my Vodafone Xperia, but it does not connect.
Please let me know your conneciton details, the ones T-Mobile gave me (manual settigns) do not work.
Thank you

ShivyX1 said:
Plz post connection details.
I am trying to use T-Mobile on my Vodafone Xperia, but it does not connect.
Please let me know your conneciton details, the ones T-Mobile gave me (manual settigns) do not work.
Thank you
Click to expand...
Click to collapse
Hi I am currently having the same problem as you ShivyX1 did you get this problem sorted out and if you did could you please tell me how you sorted it out.
Thank You

Cingular GPRS connected but NOT!

I'm experimenting with push mail on my Cingular 8525. I'm not in an HSDPA area. I'm connected with either GPRS or EDGE (I haven't changed the registry to show me which).
I find that I can be connected for hours at a time: the "G" icon will appear in the signal strength area, and clicking on it will indicate the number of minutes/hours connected. The connection timer will still be ticking away happily but if I try to access a web page the prompt will indicate "Locating" until it eventually times out. Even though the phone says I'm connected the connection isn't in fact useable. What I end up having to do is Disconnect from the network and then I let a page request from PIE initiate a reconnection.
Obviously, for push email this is no good. I need a connection that stays up. I even have my push email client set to poll for new messages every thirty minutes, but because the phone says the connection is up, those poll requests will just time out when the connection is actually not up.
What is the deal with this? It would be 10000 times better if the connection just dropped properly if it is supposed to (timing out, network congestion, or whatever). Because then the push email client's poll schedule could at least re-initiate the connection every thirty minutes.
I have been considering trying GPRS Keep Alive (which pings up to 5 hosts to keep a connection alive) but I'm wondering why this happens in the first place? Why doesn't the connection just drop instead of hanging there?

I have been having the same issue with a Treo 750 and with my newly acquired 8525. The connection manager says I'm connected by I don't getting any mail pushed to the device. This has been going on for the last two weeks. The only way I can find to correct it is by a soft reset.

Soft reset? That's pretty extreme. I just have to disconnect and reconnect.

Why is that extreme?
Actually it's quite easy. Since I use push Active Sync automatically initiates a new connection at start up.

I think it's extreme because you shouldn't have to do that. All you should have to do is disconnect and reconnect. Of course, none of this should be happening in the first place.
So I installed GPRS Keep Alive last night. I guess that was a waste of $5 since this morning I see it didn't help. In fact, now I think I'm going to have to soft reset (!) as disconnecting/reconnecting doesn't seem to make a difference.
Since you're having problems on a Treo as well I would guess it must be a Windows thing. Are you on Cingular too?

Yep. I'm with Cingular.
I believe it's a Cingular issue.
I had a Treo 700wx with Sprint before these and never had the issue.

I installed HTweakC this morning and turned on GPRS Auto Attach and "Set Connection AlwaysOn." The first option attempts to connect to GPRS as soon as you turn the phone on. The second is supposed to (I think) stop GPRS from disconnecting.
Still I eventually lose the connection. So a $500 PPC device just can't do what a $200 BlackBerry can??
I'm surprised that no one else has posted to this thread. Maintaining a data connection is one of the most-basic requirements for a wireless device. Yet the Hermes/TyTn/8525/Dopod (whatever you want to call it) can't do this. And I guess, then, the same goes for the Treo?
I suppose this is why, in the end, a much less flexible platform like the overpriced iPhone will quickly succeed: you can be sure that Apple will make 1000% sure the phone can be used with wireless data...since that is the whole point. You know, just to remind the people up in Redmond.

Hi
Just to let you know that I am on Tmobile in the UK and I have the same issues. The data connection under WM5 was a bit more reliable but is hopeless under WM6. It caused me to downgrade from 6 back to the HTC test rom (WM5) just to get push mail working at all, but its not very reliable.
I agree that this is the most fundamental aspect of these WM devices and until it works reliably, everything else is a bit pointless.
I just hope that soeone can get to grips and solve this in the XDA live rom as I really like the new apps, but frankly I would give all that up for a reliable push and acticesync solution.
Rob

Hrmmm. So I guess this means that anyone with Good or BlackBerry push email service on these things (or any WM5/WM6 device) must experience the same problem.

I wonder if this app would help you?
http://commmgrpro.com/index.html
it's not out yet, but the developer is asking for beta testers.
Maybe if the connection is actually terminated rather than going off because it times out, the next connection will be good. Worth a try anyway I would think.
let us know

marisa4755 said:
I wonder if this app would help you?
http://commmgrpro.com/index.html
it's not out yet, but the developer is asking for beta testers.
Maybe if the connection is actually terminated rather than going off because it times out, the next connection will be good. Worth a try anyway I would think.
let us know
Click to expand...
Click to collapse
Has anyone tested this app?

ATT 8525 and ATT 8925 Email problems

The company I work for recently (3 months ago) bought 3 ATT 8525's for people who travel. All 3 of the phones have this issue where when they go into their power save mode, and they will not send or receive Email or produce notifications about new email. It appears to me that when the phones go into this power save mode they turn off the wireless card in the phone. I have made every effort to figure this out myself but I finally broke down and called ATT who then transfered me to HTC. HTC told me that this is a bug in the phone and that they do not have a solution for it other than trying Windows Mobile 6. However, since ATT has not released WM6 for the 8525, and I don't feel like bricking a phone, the company decided to go ahead and buy the ATT 8925, hopping that the new phone wouldn't have this problem. Unfortunately it dose.
So getting down to my question. Does anyone know how to get these phones to send and receive Email, through WIFI and not the cell network, when they are in their power save mode?
Any help on this would be greatly appreciated. Oh and BTW, after toying around with the 8925 I do have to say that the new features included in the phone are quite nice, hate the chrome though.
Thanks

Via WiFi? No. You wouldn't like the battery life if it did.

Battery life
I don't really care about that right now. I'm just looking for a solution to the problem i am currently having.

Could be connected to this:
http://forum.xda-developers.com/showthread.php?t=332362

you need to disable the at&t proxie to use wifi to send mail/etc
To have the wifi alwayz on even in standby is not wise, you batter will die fast ......

I have no issues using Active sync with exchange 2007 i get emails even when in power save maybe you should get some exchange accounts

pwnage said:
I don't really care about that right now. I'm just looking for a solution to the problem i am currently having.
Click to expand...
Click to collapse
You don't understand the gravity of what he told you. The battery life would literally be 2-3 hours.
Manually pressing the power button and tapping 'check for new messages' is a much better solution than being completely unable to access email for 3/4 of the workday because the battery has died.
Think about it.
Also, on your install CD, you'll find some AT&T software to push email to the phone automatically, waking up the phone using SMS. And, as other people have suggested, these phones were designed with Microsoft Exchange in mind and setting up an Exchange server would also help your problem.

Thank you for the replies.
Dose the "push" feature work with non exchange email servers. The only reason I ask is because we don't have an exchange server.

ringy2 said:
Could be connected to this:
http://forum.xda-developers.com/showthread.php?t=332362
Click to expand...
Click to collapse
I took a look at this and it seems to describe the problem i have very well. In regards to the battery life, is there a way to have the WIFI turn on when its time to check mail and then turn off after its finished? I would really like these phones to be using WIFI most of the time even though we have an unlimited data plan, WIFI just seems to be faster.

pwnage said:
Dose the "push" feature work with non exchange email servers. The only reason I ask is because we don't have an exchange server.
Click to expand...
Click to collapse
Try www.emoze.com

ringy2 thank you. I'll take a look at that.
You know I have been working off of the thread linked above and I have gotten the phone to the point where it seems to be checking our mail server over GPRS/3G (I have turned the WIFI antenna off). The problem now is that the when it goes to check messages it won't DL any new ones that may be on the server. Any ideas?

Do you not have unlimited data with at&t? If you do then there is absolutely no reason not to leave wifi off and just use that for email. As for checking emails and not getting anything new. You need to adjust the settings for your account.

surrept, Yes we have an unlimited data plan and at this point i have given up on getting the phone to check via WIFI. As for the settings, what are you refering to? I have the account setup and i have configured it exactly how it is supposed to be. i have it DLing full copies of messages w/ no attachments, and it is set to check mail every 5 min (will change this back to 15 once i have finished testing).

Um, BTW - AT&T did release WM6 for the 8525... VERY much worth it. However, I'm still going for a 8925 for the doubled RAM/ROM & GPS...

I highly doubt that. Again i have looked in every deep dark place that the internet has and haven't found any WM6 ROM that I can DL from ATT site. you are probably referring to the "official" ATT ROM that i have seen floating around. Im not going to put that on these phones because, one I work for a descent size company and I don't want to be breaking any law and such on there behalf. Two I don't feel like bricking any of these phones. I want the warranty to be valid on them. If it was my personal phone i might try it. but since these are the companies phones it ain't gonna happen.

Problems with Windows Live Messenger on 3UK

Just installed Windows Live Messenger on my Hermes with WM6 and when I try to sign in I get this message:
"There is a problem with the server. Please try again later"
I can log in using eBuddy. Is this a problem with WLM or is it 3UK?
Cheers
---
3 Mobile Broadband
No Landline, No Hassle.
www.3mobilebroadband.com
www.3mb.co.uk/forums

I've got the same problem with my Trinity on swedish 3.
I just called their tech support, and according to them it should be working just fine...

I've had a call logged with Three for weeks now, and to be frank, their Indian call centre makes a chocolate teapot in the middle of a Sahara desert look like a positively sensible idea.
They keep coming back saying that they can’t help, because the TYTN II isn’t a “3G” phone (meaning a THREE BRANDED PHONE) (they don’t seem to understand the difference between “Three” and “3G”)
So, as a first off, (as this is the only reproducible easy error I’ve found so far), can I ask you to try going to www.zdnet.co.uk and see if you get a web page or and error. If you get the same error as me, which is “Request Error (Invalid Request)” then it will give me a bit more evidence to go and beat them up over again as H3G are ADAMANT that they do not block ports and don‘t monitor traffic, however, I believe they have a bluecoat proxy server monitoring everything, and they are notoriously easy to stuff up if you don’t know what you are doing with them.
Anyway, on to the Messenger problem…..
From my testing so far…….
Test 1
If you have even so much as a whiff of a Three SIM in the phone, it won’t connect to messenger over the Three Data connection OR over Active Sync.
If you connect it up over active sync or wireless with either the radio (i.e. phone) disabled, or without a Three SIM card, Messenger WILL connect using your alternative data connection (e.g. ADSL connection)
Conclusion - A Three SIM card some how stuff’s messenger (Seen a similar thread with a Vodafone SIM, but I don’t have one of those to test with).
Test 2
If you pop a T-Mobile or Orange SIM in the phone and perform the same tests, messenger is fine over either active sync, wireless or the Mobile operators data connection. Conclusion - This backups the previous conclusion that having a Three (H3G) SIM in there kills messenger.
(At this point, if anyone from marketing at T-Mobile or Orange is reading, if either of you will offer the same data mobile broadband data tariff (obviously in a working format) as Three on PAYG, we will ALL drop H3G quicker than that chocolate teapot will melt).
Test 3
Three are various custom versions of WindowsLive.cab knocking around and some of the earlier ones will actually connect (even with a Three SIM card installed) and actually work, however the Live Mail part then gets stuffed, as its not got all the features of the current Live, with the Push Mail, and the download options, but it does give a Conclusion that earlier Live messenger clients will connect.
The later ones (including Dutty’s ones) still fail to connect, so Dutty, if you are reading, and have any ideas, please feel free to chip in.
Test 4
MSN Mobile (NOT live version)
I found an earlier version of MSN Mobile, and this seems ok ish (i.e. messenger will connect, but again, you lose the nice push mail functionality)
Other Tests,
I’ve tried various combinations of various Radio and OS Rom’s and live.cab installs, without success.
Tests I’d like to try, but don’t have the hardware for
The one test I haven’t been able to try yet (and would like to) is seeing if messenger can be made to connect from a non Three device (i.e. my TYTN II, or your Hermes) whilst using a proper Three Connection.
i.e. Messenger on my TYTN II, going through Active Sync to a laptop, which in turn is connected to the Internet via a Three branded phone or USB Dongle. If That fails to connect, then it’s a fair conclusion that Three do in fact block ports, as the Dongle would be doing the connection. If it worked, then it would be fair to say that the actual SIM is causing the problem. Either Way, it would be really good solid evidence to go and get support to actually take notice.
Which would lead onto another Test, which is if there are any Three Users out there who it works, for, trying you SIM in either of our devices to prove if its some Three SIMS that are actually causing the problem.
(In techie speak, does anyone know if its possible from a SIM card to have a hosts file, or do port redirection ON THE SIM?)
I work up in London, so if by any chance, you are in that Area, please PM me, and maybe we can meet up to try and come up with ideas.

Hi gjbird999,
well i have done a few tests as suggested by you:
www.zdnet.co.uk returns "Request Erroe (invalid_request)"
WiFi ON/phone function OFF/3UK sim in - MSN messenger fails to connect.
WiFi ON/3UK sim removed - MSN messenger connects successfully!
WiFi ON/phone function OFF/3UK sim back in - MSN messenger connects successfully!
WiFi off/phone function ON/3UK sim in - MSN messenger fails to connect.
i guess this kinda proves that 3UK is blocking the ports either by mistake or deliberately the thing is MSN Live can connect to my hotmail mailbox ok to check email etc, just won't connect to MSN messenger.
I have tried calling the 3UK customer service for some other problems before and lets just say that it was amuzing enough to try get them to understand the problem let alone sorting it....
i hope you can get somewhere with them! keep us posted please!

In a sweidish TyTn II forum we are alot of people that gets the error msg There is a problem with the server. Please try again later..
Its been like this for 3-4 weeks..
I have Tre and its still not working

I have a Swedish Tele2 business telephone subscription and i can connect to MSN Live without any problems. However I got a nag about 30 days trial when starting MSN Live the first time, isn't MSN Live for free?
Edit: Tele2 is the part of Comviq used mainly by business users...

I get the same message on 3UK, strange that a sim cardstops you from using MSN when your connected via wifi!

southeastblue said:
I get the same message on 3UK, strange that a sim cardstops you from using MSN when your connected via wifi!
Click to expand...
Click to collapse
well i am not entirely sure about this because I did managed to connect after reinstalling the sim with the phone boot up without the phone function on, but if i just switch the phone function off then try connect with WiFi without rebooting the phone, it won't connect
using WiFi is not so much use for me because if i can access wifi, it would probably means i am at home already! I guess i can always use the webmsn but that kinda sucks...

Three tech support is on hold, and I'm back to M$ basing at the moment. But I'll try to get into the local 3 store and see what zdnet does on their "open access" 3g Cards that are totally unresticted

hiya, just wanted to post up as im in the exact same boat, 3uk contract using my own htc hermes. having the exact same problems with live as has been described here. so good luck ! if you want any help with anything i'll be happy to help

same problem in italy!!

Ive got live installed on schaps rom -
It seems MICROSOFT now want to charge me for using it - I keep getting a message saying I can use for 30 days trial period and then will have to BUY a pass to keep going.
Cmon ms Btards whats going on.
Anyone else getting this.
will think twice when upgrade time comes if it isnt free
Jon

After first emailing me back saying there were no problems, and was all my fault for not setting up the phone properly M$$$$$$$ admit there MIGHT be a problem their end (or at least with their crappy software)
Thank you for writing back to Windows Live Mobile Technical Support. This is Sheila and I understand that you are still unable to connect your HTC TyTn II device to Windows Live Messenger. I am sorry for the frustration and inconvenience.
****USERNAME****, this issue you have with Windows Live Messenger has been identified by the product team as high-priority and we want to assure you that we are working seriously on a fix for this problem. Due to the complexity of this matter we currently project weeks of testing for our engineers to resolve this issue. We understand the importance of this and we are doing everything within our means to correct the situation.
We cannot commit to a specific timeframe as to when the fix will be released. Please do bear with us regarding this matter and thank you very much for the patience you have shown. You may check with Windows Live Mobile from time to time for updates.
We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live Mobile.
Sincerely,
Sheila
Windows Live Mobile Technical Support

I'm also on 3UK. I was using windows live messenger fine on my E65 (not the crappy version they give you) up until about a month ago. and since switching to my hermes, I also haven't been able to use msn messenger.
i suspect its all down to 3UK.
i only say this because on my E65, no updates were installed, it just one day stopped working

just want to make an update, my SPV M3100 on 3UK network is now able to connect to MSN again, I haven't changed any settings on the phone at all, so i guess it is either 3UK sorted out their porting issues or MS did... just glad it is working again!!

As is mine

Data Issues

Running the standard 1.66 ROM on Vodafone UK
Had the HD2 since 1st Feb, all well at the start. 2 weeks ago email stopped sending and receiving and no internet. Rang Vodafone and they said needed a new sim card. Put that in and it worked OK for a day then back to where I was. The problem seems to intermitant but mostly in the afternoons. I had GProfile installed so thought it might be that but still the same. Soft reset doesn't do anything although the phone seems to switch back on will GPRS connected (is this normal?)
To get emails I now need to go to airplane mode and enable the wifi and then I can download and surf. If I leave the data connection on and switch wifi on it doesn't find any connections. Email send and recieve gets stuck showing downloading x of y and a cuple of bars. Opera/IE just shows a blank page.
Spoke with Vodafone again and they say it's the phone, spoke to expanys and they say I need to fill out some form.
It would appear it has something to do with the GPRS
I have BsB installed but otherwise it's just the stock software.
Anyone had this or got any ideas how to fix/test???
Really don't want to go down the replacement phone route :-(

you could try a hard reset of the phone which would send it back to how it was when you first got it

Thanks for the reply
Was thinking that myself or reload 1.66 ROM but just trying to avoid it if possible

Is it the data 3G that wont connect?
Do you get the "Cannot connect for an unknown reason..." popup message? If so, I get this all the time. Had 2 devices and 3 sim cards but not data connection ever. Perhaps this is the reason for the upcoming radio update due very soon.

Unfortunately I live in the 0.5% of the UK where we don't get 3G!!! It's just GPRS. I was down the road the otherday and 3G kept giving me that but when it said H (whatever that is?!) it was fine. It would just appear to be the GPRS f*cking up at various points.

Just had an idea and put my work O2 sim in let it setup for that and then put my Vodafone sim in to refresh the settings.
So far back on the internet and email working
Maybe the Vodafone settings had just been corrupt
Will let you know how it goes
Thanks for the replies.

barty128 said:
Unfortunately I live in the 0.5% of the UK where we don't get 3G!!! It's just GPRS. I was down the road the otherday and 3G kept giving me that but when it said H (whatever that is?!) it was fine. It would just appear to be the GPRS f*cking up at various points.
Click to expand...
Click to collapse
the H is hsdpa, the fastest speed you will get for browsing

Thanks Richy99, I can only dream of 3G let alone HSDPA!!!!

Well it worked for about a day and now I am back with no internet and emails occasionally. Looks like a new replacement handset......the joys of backing everything up!